FAQs
What are the primary responsibilities of a Customer Service Representative in this role?
The primary responsibilities include staffing the ticket counter, boarding gates, and baggage service areas, providing assistance and excellent customer service to travelers, handling incoming calls, greeting customers, and preparing tickets.
Is this position full-time or part-time?
This position is part-time.
What qualifications are required for this job?
The required qualifications include a High School Diploma/GED, excellent communication skills, the ability to work in a fast-paced environment, and proficiency in English and Spanish, among others.
Are there any physical requirements for this position?
Yes, candidates must be able to lift and maneuver heavy baggage, stand, and walk throughout the entire work shift.
What is the age requirement for applicants?
Applicants must be at least 18 years of age.
Can I work flexible hours in this role?
Yes, candidates must be flexible to work any shift assigned, including late nights, early hours, weekends, and holidays.
Do I need previous experience to apply?
While proven customer service work experience is required, previous airline, travel, or hospitality work experience is preferred but not mandatory.
Is there any training provided for this position?
Yes, you may be required to travel to the US for training if necessary.
Do I need to be legally authorized to work in Spain?
Yes, candidates must be legally authorized to work in Spain for any employer without sponsorship.
What software proficiency is needed for this job?
Candidates must be computer fluent in Word, Excel, PowerPoint, MS Teams, and Outlook.