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Data Investigation Analyst

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Equifax

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Data
    Research & Development
  • St. Louis

AI generated summary

  • You should have a BA/BS, 2-5 years of experience, strong analytical and problem-solving skills, customer focus, organizational abilities, and quick comprehension of various technologies.
  • You will analyze client data, monitor email requests, perform regression testing, transcribe IVR recordings, and collaborate with teams to resolve data inaccuracies while maintaining integrity.

Requirements

  • BA or BS preferred
  • 2-5 years of relevant work experience
  • Creative problem-solving and strong analytical skills
  • Effectively address the customer needs and one who is customer focused.
  • Strong organizational skills and the ability to understand new technologies quickly.
  • Comprehends and gains competency with multiple Workforce Solutions applications and services.

Responsibilities

  • Analyze client data seeking the source of inaccuracies.
  • Load data into test and a production environment.
  • Review historical data in a production environment.
  • Perform regression testing after hours as needed. Flexible in availability and willing to adjust based upon business needs.
  • Transcribe IVR request to process Employment Data Reports.
  • Monitor email accounts in order to ensure manual Employment Data Report requests are handled within departmental service levels.
  • Position requires a high degree of accuracy and attention to detail as well as a willingness to sift patiently through client data. Work closely with our internal account and product managers as well as our clients to resolve data issues.
  • Perform manual data table entry and cleanups and initiate and monitor batch processing.
  • Research client files to locate the source of inaccuracies, while maintaining data integrity.
  • Effectively work with client to understand what data is being transmitted in their files.
  • Perform regression testing of internal database to ensure it works as designed.
  • Frequently communicate with clients, compliance, Account Managers and other internal teams on domain policies and processes.
  • Train new and existing team members on the dispute process, file formats, Termloaders, Load File Generators (LFG) and other internal applications.
  • Act as backup to the supervisor on things such as policy, procedures, escalations, etc.
  • Process Employment Data Reports (EDRs).
  • Transcribe IVR voice recordings in order to process consumer reports.

FAQs

What is the role of a Data Investigation Analyst (DIA)?

The role of a Data Investigation Analyst (DIA) involves processing Employment Data Reports, managing data dispute issues, researching data quality, and ensuring timely completion of tasks while collaborating with clients and internal teams.

What kind of experience is required for this position?

The position requires 2-5 years of relevant work experience, and a BA or BS degree is preferred.

Is there flexibility in working hours for the DIA role?

Yes, the role requires flexibility, particularly for performing regression testing after hours as needed, based on business demands.

What key skills are important for a Data Investigation Analyst?

Important skills include strong analytical abilities, creative problem-solving, attention to detail, and effective communication, especially concerning customer needs and data integrity.

Will I be required to interact with clients in this position?

Yes, frequent communication with clients to understand their data and resolve issues is a key part of the role.

What kind of training will I receive?

You will receive training on the dispute process, file formats, Termloaders, Load File Generators (LFG), and other internal applications, as well as opportunities to train new and existing team members.

What kind of compensation and benefits do you offer?

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and opportunities for organizational growth through our online learning platform.

Is data accuracy important in this role?

Yes, a high degree of accuracy and attention to detail is essential, as the role requires careful analysis and maintenance of data integrity.

Will the Data Investigation Analyst be involved in regression testing?

Yes, the role includes performing regression testing on internal databases to ensure they function as designed.

How does the company ensure a fair recruitment process?

The company is committed to equal employment opportunities and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Equifax

Finance
Industry
10,001+
Employees

Mission & Purpose

Equifax is a global data analytics company that specialises in providing consumer credit reporting and risk assessment services. They collect and analyse vast amounts of consumer and business data to generate credit scores, produce credit reports, and offer solutions for identity verification, fraud detection, and risk assessment. Equifax's ultimate mission is to help businesses and consumers make informed decisions by leveraging data and insights. Their purpose is to provide trusted and accurate information to support lending decisions, enable responsible financial behaviour, and mitigate risks for businesses. Equifax aims to empower businesses and individuals with the tools and knowledge necessary to navigate the credit landscape, protect against fraud, and make sound financial decisions. They strive to uphold data security and privacy standards while delivering innovative solutions that contribute to a more transparent and efficient financial ecosystem.

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