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Director of W&L Operations

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Iron Mountain

Aug 9

Applications are closed

  • Job
    Full-time
    Expert Level
  • Edinburgh, +3

Requirements

  • College degree and substantial experience of supply chain / operations, or equivalent work experience without a degree
  • Ability to travel up to 40% of the time
  • Working knowledge of warehousing operations, ideally backed up with operational experience
  • Analytical thinking and numerical reasoning, while being able to communicate ideas and concepts into logical and easy to understand terms
  • Excellent communications skills - written and verbal with the ability to interact with internal and external stakeholders and customers
  • Thorough understanding of markets, competitors and best in class solutions
  • Can engage and obtain relevant information from internal and external sources
  • Challenging mind to question and validate solutions
  • Initiative, resilience and commercial acumen
  • Effective project management skills and leadership to achieve key objectives
  • Time management skills with the ability to keep calm under pressure
  • Team player, excellent networker and relationship builder
  • Ability to think conceptually and translate ideas into “real world” solutions
  • Logistics/operational experience & experience in solution design
  • Commercial awareness and understanding of key costs and cost drivers within the supply chain

Responsibilities

  • WMS System deployment (Manhattan or others systems as needed to support direct sale, FLEXE, and other partner integration).
  • In Lieu of WMS, work to create intern capacity reporting for W&L to show current storage volume and capacity for new sales.
  • Work closely with appropriate Real Estate on facility and rack timing, utilization, design and future needs.
  • Partner with appropriate teams including, but not limited to, Real Estate, Finance, Sales and Operations to create the multi year Real Estate and Capex strategy that will be presented and reviewed 2x per year.
  • Build upon the current Labor Management Tool and provide guidance on staffing needs for each facility/customer.
  • Use, develop, or create optimization tools to improve margin by creating and setting standard targets.
  • Continue workflow buildout and optimization.
  • Identify Sentinel training needs and work with the team to produce needed training.
  • Provide hiring and staffing assistance and recommend new avenues to recruit.
  • Enable the sales team to focus on selling by taking deals to closure once handed off.
  • Continue to build out dashboard reporting for field leadership.
  • Build out a plan to integrate W&L and Consumer where possible to improve margin and take advantage of labor availability.
  • Assist with developing long-range goals and objectives.
  • Participate in scope confirmation sessions with clients / operations teams.
  • Responsible for external customer relationship management and internal (employee) customer relationship management.
  • Directs, coordinates, and delegates activities of multiple operations to attain goals and objectives.
  • Review analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
  • Review and approve/refine W&L contract terms to ensure alignment with business and operational capabilities.
  • Provide insight and support on the profitability of individual account(s) collaborating with commercial, operations and finance as appropriate.
  • Partner with FP&A & Commercial to determine best financial returns for IM in regards to driving higher storage density or moving to more pick/pack space in W&L facilities.
  • Act as a W&L SME and industry expert to help identify new ways to expand operational capabilities in pursuit of growth and operational cost optimization opportunities.
  • Operationalize new opportunities and channels to enable new methods and channels for W&L business growth.
  • Drive strong partnerships, and coordination with local & territory field operations leaders to ensure W&L focus and opportunity closure.
  • Create onboarding material(s) to onboard new partners / customers and align with the implementation team.
  • Ensure H&S regulations are being adhere to and promote safety practices in the workplace.
  • Implement Operational Excellence procedures to optimise efficiency, cost reduction and add value to the customer.

FAQs

What is the primary responsibility of the Director of W&L Operations?

The primary responsibility is to work closely with various teams to improve customer experience, enhance margins, and accelerate the deal-to-revenue process by partnering with sales, operations, and other relevant departments.

What are the key tasks involved in this role?

Key tasks include WMS system deployment, facility utilization planning, labor management optimization, external and internal customer relationship management, contract review, and driving operational excellence.

What qualifications are required for this position?

A college degree and substantial experience in supply chain or operations, or equivalent work experience without a degree, are required. Additionally, knowledge of warehousing operations and logistics experience are important.

Is travel required for this position?

Yes, the role requires the ability to travel up to 40% of the time.

What skills are important for this role?

Key skills include analytical thinking, excellent communication abilities, effective project management, time management, team collaboration, and commercial awareness regarding costs and cost drivers within the supply chain.

How does this position contribute to customer relations?

The Director of W&L Operations is responsible for managing both external customer relationships and internal employee relationships to ensure alignment with business objectives.

What kind of tools or processes will be utilized in this role?

Tools such as Labor Management Tools and optimization tools to improve margins and standard targets will be utilized. Additionally, dashboard reporting for field leadership will be developed.

What is the company culture like at Iron Mountain?

Iron Mountain values smart, committed people and fosters a culture that welcomes unique contributions. The organization is focused on sustainability, innovation, and positive impact on customers, employees, and the planet.

Are there training opportunities available in this role?

Yes, the Director will identify training needs and work with the team to produce necessary training for Sentinel and other operational areas.

What is the process for integrating W&L and Consumer operations?

The Director will build out a plan to integrate W&L and Consumer operations where possible to improve margins and leverage labor availability.

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Iron Mountain

We protect and manage physical and digital assets from creation to disposition so you can transform your business.

Consulting
Industry
10,001+
Employees
1951
Founded Year

Mission & Purpose

Iron Mountain is a leading information management company that specializes in secure storage and data protection solutions. Their ultimate mission is to help businesses and organisations manage and protect their critical information assets, including physical records, digital data, and sensitive documents. With a focus on security and compliance, Iron Mountain offers secure storage facilities, data backup and recovery services, and information governance solutions to safeguard valuable information from loss, theft, or unauthorised access. Their purpose is to empower clients with reliable and efficient information management solutions, enabling them to focus on their core business and confidently navigate the challenges of the digital age while adhering to regulatory requirements.