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Director, Operational Excellence & Continuous Improvement

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McKesson

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Healthcare
    Business, Operations & Strategy
  • Mississauga

AI generated summary

  • You need a Bachelor's in Engineering or Operations, 8-10 years in operational excellence, 3-5 years in healthcare services, and Six Sigma Black Belt certification. Advanced degree preferred.
  • You will implement operational excellence strategies, analyze processes for efficiency, apply Lean and Six Sigma methodologies, utilize data analytics, mentor teams, and track performance KPIs.

Requirements

  • Bachelor’s degree in Engineering, Operations Management, or a related field; advanced degree is a strong asset
  • 8-10 years of experience in operational excellence, process improvement, or related areas, with a strong track record of successful implementation
  • 3-5 years of experience in patient services, pharmacy programs, call centers, or related specialty healthcare fields is a strong asset
  • Six Sigma Black Belt certification is required

Responsibilities

  • Create and implement a comprehensive operational excellence strategy that aligns with organizational objectives and drives continuous improvement.
  • Conduct in-depth analysis of current processes, identify inefficiencies, and recommend improvements to optimize performance including identifying opportunities to leverage technology such as process automation to enable efficiencies.
  • Apply Lean, Six Sigma, and other operational excellence methodologies to develop and implement robust improvement initiatives.
  • Utilize data analytics to measure performance, identify trends, and support decision-making processes.
  • Document and share best practices across the organization to foster a culture of operational excellence.
  • Provide guidance and mentorship to teams on operational excellence principles and tools, facilitating knowledge transfer and skill development.
  • Work closely with cross-functional teams to ensure alignment and support for operational excellence initiatives.
  • Support organizational change efforts related to process improvements and operational changes.
  • Establish and track key performance indicators (KPIs) to assess the effectiveness of improvement initiatives.

FAQs

What is the role of the Director of Operational Excellence & Continuous Improvement at McKesson?

The Director of Operational Excellence & Continuous Improvement will serve as a strategic advisor, driving process improvement initiatives, promoting a culture of continuous improvement, and developing best practices to enhance operational performance within the organization.

What qualifications are needed for this position?

The minimum qualifications include a Bachelor’s degree in Engineering, Operations Management, or a related field, with 8-10 years of experience in operational excellence or process improvement. A Six Sigma Black Belt certification is also required.

Is prior experience in healthcare necessary?

While not strictly required, 3-5 years of experience in patient services, pharmacy programs, call centers, or related specialty healthcare fields is considered a strong asset for this position.

Will this position involve leading a team?

Initially, the Director of Operational Excellence will serve as an individual contributor, but there is potential for this role to evolve into a leadership role as the incumbent builds the Operational Excellence team.

What methodologies will be used in this role?

The position involves applying Lean, Six Sigma, and other operational excellence methodologies to develop and implement robust improvement initiatives.

What kind of skills are necessary for this job?

Key skills include strong analytical abilities, interpersonal skills, leadership and mentorship skills, excellent communication, and the capacity to motivate and influence others.

What is the pay range for this position?

The base pay range for this position is $104,600 - $174,300, depending on performance, experience, skills, and geographical factors.

What benefits does McKesson offer?

McKesson offers a competitive compensation package along with various benefits, including an annual bonus or long-term incentive opportunities, details of which can be found on McKesson’s benefits page.

Does this position have any specific technology requirements?

Yes, prior experience working with digital tools and technology to enable efficiencies is considered a strong asset for this role.

Is this position open to remote applicants?

Yes, we do support remote work, typically in a hybrid format.

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McKesson

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

McKesson is a UK-based healthcare services and information technology company that plays a pivotal role in improving healthcare delivery. Their ultimate mission is to empower healthcare providers with innovative solutions and technology to ensure better patient outcomes and operational efficiency. With a purpose deeply rooted in patient care, McKesson offers a wide range of services, including pharmaceutical distribution, medical supplies, technology solutions, and clinical support. They strive to enhance healthcare accessibility, quality, and affordability, making a significant contribution to the overall health and well-being of communities across the UK.

Culture & Values

  • Integrity

    McKesson employees make decisions, both big and small, with a focus on what is ethically right. Above all, we are committed to the greater good—for our company, our customers and the health care industry.

  • Inclusion

    We strive to create and maintain an inclusive culture where everyone feels comfortable bringing their authentic self to work each day. We embrace and respect each other as we are. Stand up for what is right and treat everyone with integrity and respect.

  • Customer-First

    Our commitment to our customers sets us apart. We hear time and again from our customers that they choose McKesson for our follow-through and customer-focused service. Our customers are at the center of everything we do, and our success comes from their success. They benefit from McKesson’s customized approach to their business and our ability to help them stay ahead of the changing health care landscape.

  • Accountability

    We make personal commitments—to our customers, vendors, and our colleagues. We hold ourselves accountable for keeping those promises. We take individual responsibility for the decisions we make to get results for our customers. We build trust with our customers by delivering on our promises. We all own accountability for McKesson.

  • Respect

    Our people treat each other, our customers and our vendors with dignity, consideration, open-mindedness and respect. By valuing diverse styles and skills, recognizing everyone’s contribution, and staying open to each other’s perspectives, McKesson cultivates an environment of innovation and collaboration—which pays off in the way we solve problems for our customers.

  • Excellence

    Our journey to excellence never ends—we always aim higher for our customers and partners. We act with success in mind and focus on results, constantly finding new ways to innovate, improve, and rigorously measure our progress. When customers choose McKesson, they’re choosing an industry leader who will work tirelessly to achieve excellence in quality, safety and efficiency—for the better health of our customers and the entire health care industry.

Benefits

  • Coverage you can rely on

    Total Rewards are our way of recognizing your hard work, and they include benefits that go beyond your base pay and healthcare coverage. We offer: Medical, Dental, and Vision, Health Spending Accounts, Flexible Spending Accounts, Financial Benefits including, 401(k) (U.S.), Pension (Canada), and Employee Stock Purchase Plan

  • Support for your total well-being

    Whether you want to relax and unwind, improve your fitness, or free your mind from stress, there’s a program for you. We offer: Mental Health Programs, Flexible Schedules, Paid Time Off, Wellness Program, Education Reimbursement, Volunteer Opportunities