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Experiences Market Lead (contract)

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Airbnb

Sep 21

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You are an entrepreneurial strategist who builds relationships, recruits top hosts, curates experiences, aligns with regulations, and drives local engagement and talent in the community.
  • You will optimize markets, support hosts in business development, analyze data, ensure compliance, enhance experiences, advocate for hosts, and collaborate with teams to drive growth and innovation.

Requirements

  • You are an entrepreneur who builds and scales businesses.
  • You are a strategic thinker and problem solver who uses data and local expertise to improve your market health.
  • You are a recruiter who attracts and nurtures talent.
  • You are a connector who builds strong relationships within Airbnb and the local community.
  • You are a role model who inspires excellence.
  • You are a presenter who communicates effectively.
  • You are a tastemaker on the pulse of understanding the best experiences in your market.
  • You are a partner to the policy team, ensuring alignment with local regulations.
  • You are a member of our quality team, upholding standards.
  • You are a partner to the Community team, leveraging local expertise to advocate for the unique needs of our host community.
  • You are an advocate for the authentic local perspective.
  • You engage host, building lasting relationships and retention.
  • You work with host and HQ to drive engagement and demand.
  • Has a creative, curatorial eye, and a knack for trendspotting.
  • Has a sharp sense for identifying potential hosts, tastemakers and experiences that represent the current cultural pulse of their city.
  • Is a natural culture connector and knows all the hosts in the market.
  • Actively recruits the best hosts in the market.
  • As a personal relationship with all local ambassadors in the market.
  • Works with our agencies on sourcing needs.
  • Strategic partnerships: Collaborate with local businesses and organizations to drive unique, high quality supply.

Responsibilities

  • Market optimization: Identify new opportunities for growth and innovation with the market
  • Host business support: Support hosts in developing their business skills, including marketing, operations, and CS
  • Collaborate with hosts to provide personalized insights and actions that enhance performance, boost bookability, and maintain high-quality standards, driving overall market success
  • Partner with Community team to elevate insights and concerns to Airbnb leadership
  • Support hosts in navigating their individual challenges and finding innovative solutions
  • Personal inspection of all experiences in the market.
  • Actively participates and experiences.
  • In partnership with Community, occasionally host activities to demonstrate best practices and inspire hosts.
  • Loves being a host and will role model the activities, possibly being a host for one of the activities in the market on occasion.
  • Reads customer feedback and reviews from surveys in his market.
  • Follow up on customer host satisfaction issues in the market.
  • Works with the local Airbnb team around policy and legal concerns.
  • Works with product marketing to help drive demand to the experience
  • Works with host to ensure their PDP and material are set to drive the most demand.
  • Works with host on referral programs and create demand
  • Host Recruitment (Identify and engage with potential new hosts to expand the market’s offerings, ensuring alignment with Airbnb’s values and quality standards.)
  • Host Management - (Provide ongoing support and guidance to hosts, helping them optimize their experiences and grow their businesses)
  • Photo, video, PDP support (Assist hosts in creating compelling photo and video content)
  • Work with scaled ops (Collaborate with operational teams to streamline processes and enhance efficiency in managing experiences)
  • Policy (Stay informed about local regulations and ensure compliance, working closely with policy and legal teams)
  • Connecting with the local teams
  • Market Analysis: Analyze market data and trends to identify growth opportunities and areas for improvement, adjusting strategies as needed
  • Advocacy and Community Engagement: Serve as a liaison between hosts and Airbnb, representing host interests and advocating for support and resources.
  • Brainstorming: Lead brainstorming sessions with hosts to explore ideas and create unique experiences that differentiate Airbnb in the market.

FAQs

What is the duration of this temporary assignment?

The assignment is temporary and specific to the contract duration, but exact timelines should be confirmed with the recruiter.

How will I be contracted for this position?

You will be contracted through Magnit Global, a UK registered employment business.

What qualifications do I need to apply for the Experiences Market Lead position?

While specific qualifications are not listed, a background in entrepreneurship, business development, or experience in the hospitality industry would be beneficial.

Is there an opportunity for career growth after this temporary assignment?

The role offers experience in a reputable company like Airbnb, which may lead to future opportunities, but career growth specifics are not guaranteed.

Will I need to travel for this position?

The role may involve working at an Airbnb site, which could require local travel to engage with hosts and participate in experiences.

What is the pay range for this position?

The pay rate for the Experiences Market Lead position ranges from £35 to £49 GBP per hour.

What are the key responsibilities of the Experiences Market Lead?

Key responsibilities include host recruitment, market analysis, host management, policy compliance, and collaborating with local and community teams.

Can I work this position remotely?

This position may involve remote work, but it operates in a hybrid format which could require in-person engagement at Airbnb sites.

How does Airbnb support its hosts?

Airbnb supports its hosts through business skills development, personalized insights, and addressing individual challenges to enhance their performance and success.

What qualities are essential for success as an Experiences Market Lead?

Essential qualities include entrepreneurial spirit, strategic thinking, strong communication skills, relationship-building abilities, and creativity.

How does this position contribute to the Airbnb mission?

The Experiences Market Lead helps create unique and memorable experiences for hosts and guests, aligning with Airbnb's mission of fostering connection and belonging worldwide.

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit