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Front Desk Associate

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WeWork

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Berlin
  • Quick Apply

AI generated summary

  • You should enjoy meeting new people, have strong interpersonal skills, multitask well, and value integrity. Customer service experience and basic computer skills are a plus.
  • You will greet members and guests, manage front desk operations, handle mail, maintain a welcoming environment, support the Community Team, and ensure smooth building functionality.

Requirements

  • You’re a people-person—you enjoy meeting new people from all walks of life.
  • In-person interactions energize you and you have outstanding interpersonal skills.
  • You feel comfortable and confident being the face of the brand.
  • Helping others gives you a sense of accomplishment.
  • You work well in a team and can roll up your sleeves to help when needed.
  • You’re able to multitask while always prioritizing the member experience.
  • You’ve worked in hospitality / retail or customer service before (not required).
  • You have strong verbal and written communication skills.
  • You are comfortable with and proficient in basic computer skills.
  • You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • You show a passion and understanding of WeWork’s mission and values.
  • You have a secondary school certificate which is preferred but not required.

Responsibilities

  • Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.
  • Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
  • Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
  • Help ensure your building is fully operational and make adjustments when needed.
  • Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
  • Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.
  • Greet all members and guests with a warm and welcoming demeanor.
  • Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar.
  • Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies.
  • Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.
  • Support with issuing and collect keys from members and guests as needed.
  • Keep the front desk clean, organized and free of clutter at all times.
  • Notify members of any food deliveries and packages.
  • Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • Keep track of relevant member notes and information in WeWork systems.
  • Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.
  • Identify opportunities to celebrate members’ successes and milestones.
  • Know and be able to explain WeWork policies and procedures to members and guests.
  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
  • Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.
  • Know and be able to explain WeWork policies and procedures around mail and mailroom.
  • Monitor how our spaces feel, look, smell, and sound and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.
  • Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
  • Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

FAQs

What are the main responsibilities of a Front Desk Associate at WeWork?

The Front Desk Associate is responsible for creating a welcoming environment for members and guests, managing front desk operations, engaging with members, and assisting with building operations and management. This includes greeting visitors, handling mail and packages, providing information about WeWork services, and maintaining an organized front desk area.

Is prior experience in hospitality or customer service required for this position?

No, prior experience in hospitality, retail, or customer service is not required, but it is preferred.

What qualities are WeWork looking for in a candidate for this role?

We are looking for a people-person with outstanding interpersonal skills, someone who works well in a team, is comfortable being the face of the brand, can multitask, and has strong verbal and written communication skills.

Are there opportunities for career growth within WeWork?

Yes, WeWork fosters an environment where employees can grow and develop their careers within the organization.

What are the working hours for the Front Desk Associate position?

The Front Desk Associate works on weekdays during the building's set business hours.

Will I receive training for this position?

Yes, WeWork provides training to ensure that new Front Desk Associates are knowledgeable about the company's products, services, and operational procedures.

Do Front Desk Associates need to be familiar with technology?

Yes, Front Desk Associates should be comfortable with and proficient in basic computer skills, as they will need to navigate WeWork systems.

What should I expect in terms of company culture at WeWork?

WeWork promotes a diverse and inclusive culture where unique perspectives are celebrated, challenging ideas and fostering collaboration among team members.

Is there a uniform or dress code for this position?

While the specific dress code may vary, the expectation is to present oneself in a professional manner that aligns with WeWork's brand image.

What is WeWork's stance on diversity and inclusion?

WeWork is committed to being an Equal Employment Opportunity and Affirmative Action employer, welcoming diverse candidates from various backgrounds without discrimination.

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WeWork

Reimagine your workspace.

Real Estate
Industry
5001-10,000
Employees
2010
Founded Year

Mission & Purpose

WeWork is a company that provides flexible workspace solutions for individuals, startups, small businesses, and large enterprises. They offer shared office spaces, coworking environments, private offices, and meeting rooms in various locations worldwide. WeWork's ultimate mission is to create a community-driven and collaborative work environment that fosters creativity, productivity, and innovation. Their purpose lies in reimagining the way people work and empowering businesses of all sizes by offering flexible and dynamic workspaces that adapt to their evolving needs. WeWork aims to build a global network of spaces where professionals can connect, share ideas, and thrive, fostering a sense of belonging and camaraderie among its members. By providing modern and amenity-rich workspaces, WeWork seeks to redefine the traditional office concept and support the growth and success of businesses by offering an inspiring and flexible work environment.

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