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GUCCI Client Advisor - West Edmonton Mall

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Kering

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Edmonton
  • Quick Apply

AI generated summary

  • You need 2+ years in luxury sales, strong communication skills, flexibility for retail schedules, passion for fashion, and the ability to build relationships. Must be authorized to work in Canada.
  • You will engage clients, build relationships, drive sales, deliver personalized service, utilize technology, provide product insights, and maintain store operations while upholding brand standards.

Requirements

  • 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
  • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
  • Deep knowledge about and passion for fashion and luxury.
  • Excellent commercial awareness and client attitude.
  • High flexibility and ability to adapt to different clients and complex situations.
  • Strong communication skills.
  • Ability to work in a fast-moving and dynamic environment.
  • Qualified candidates must have the proper work authorization to work in Canada.

Responsibilities

  • Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.
  • Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
  • Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
  • Develop client base by recruiting new clients and developing existing ones.
  • Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.
  • Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
  • Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).
  • Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
  • Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
  • Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
  • Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
  • Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
  • Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
  • Guide and inspire the client to make the best possible decision to buy the right product.
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
  • Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
  • Proactively attend trainings to gain insights on product knowledge.
  • Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.
  • Combines styling knowledge with the ability to offer products to best serve the client.
  • Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.
  • Actively participate in all store operations such as stock maintenance, stock inventories, etc.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Accurately process all POS transactions and ensure accurate capture of client information.
  • Contribute to upholding the visual display of all products following Gucci visual standards.
  • Follow Company grooming guidelines at all times and according to Gucci standards and policies.
  • Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
  • Manage general store administration and functionality.

FAQs

What is the primary role of a GUCCI Client Advisor?

The primary role of a GUCCI Client Advisor is to be the brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with exceptional service and unique experiences.

What are the key responsibilities of a Client Advisor at GUCCI?

Key responsibilities include proactively engaging with clients, delivering personalized experiences, driving sales results, providing exceptional client experiences, and participating in store operations.

What qualifications are required for the Client Advisor position?

Candidates must have 2+ years of luxury fashion sales experience, a proven ability to exceed sales results, strong communication skills, and a deep knowledge and passion for fashion and luxury.

Is prior experience in luxury fashion sales necessary?

Yes, 2+ years of luxury fashion sales experience is required for this position.

What kind of schedule should candidates expect?

Candidates should expect to work a retail schedule that includes evenings, weekends, and holidays.

Are there opportunities for training and development?

Yes, Client Advisors are encouraged to proactively attend trainings to gain insights on product knowledge and stay updated on fashion trends.

How does GUCCI ensure inclusivity within the workplace?

GUCCI is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle, ensuring all individuals are respected and valued.

What values does GUCCI prioritize in its workplace culture?

GUCCI prioritizes values such as inclusivity, respect, responsibility, and trustworthiness within its workplace culture.

How does the Client Advisor role contribute to overall sales results?

The Client Advisor drives individual and collective sales results by monitoring KPIs, utilizing effective selling techniques, and fostering strong client relationships.

Is there any assistance available for applicants requiring accommodations during the hiring process?

Yes, applicants requiring reasonable accommodations can contact GUCCI via email at accessibility.americas@gucci.com for support during the application and interview process.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.

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