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Head of Operations Logistics Germany

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Just Eat Takeaway.com

2mo ago

  • Job
    Full-time
    Expert Level
  • Logistics
  • Berlin

AI generated summary

  • You need extensive ops experience, strategic acumen, strong analytical skills, excellent communication, and a track record of achieving KPIs. Fluency in German and English is essential.
  • You will drive growth initiatives, manage delivery quality, ensure compliance, collaborate on strategy, optimize finances, lead a team, and influence decision-making across operations.

Requirements

  • Extensive experience within an Operations / Strategic Consultant role.
  • High strategic acumen; logical and quick thinking, with a first rate attention to detail
  • Very strong numerical and analytical ability
  • Excellent communication, and stakeholder management skills
  • Proven track record to deliver and to achieve challenging KPIs
  • Resilience; proven ability to work under pressure, tight deadlines, and and adapt to unforeseen circumstances.
  • Self-motivation in a dynamic, ever-changing environment.
  • Demonstrated ability to lead, mentor, and empower diverse teams, attracting top talent.
  • Demonstrable experience identifying, initiating and executing highly successful strategic and/or operational initiatives
  • Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted business.
  • Willingness to travel on a regular basis to Berlin and to occasionally spend time with the local teams across the country.
  • Experience in social relations with authorities, regulators, unions and lobbying topics is a plus.
  • Fluency in German and English

Responsibilities

  • Act as one of the leading forces for our German market, develop and champion the strategy with the operations management team, and mobilise resources to execute the strategy.
  • Identify and deliver growth initiatives such as geographic expansion, restaurant delivery area optimisation and service time extensions.
  • Be accountable for the quality of delivery service and associated KPI’s that impact couriers, customers, restaurants.
  • Use quantitative and qualitative data to build strategies and inform decision making
  • Ensure the delivery service is operated compliantly and with a high regard for the safety of all stakeholders involved
  • Lead operational efforts with potential 3rd party logistics providers
  • Identify, assess and prepare for potential changes in the regulatory environment impacting the business
  • Partner with the Logistics Country Director to establish the team's strategic objectives and to contribute to the thought leadership within the global organisation
  • Develop strategic direction and objectives by working closely with cross-functional team members. Obtain their expert advice, thoroughly challenge the prevailing thought, and influence key decision-makers in the organisation
  • Collaborate with the finance team to jointly manage the profit and loss (PL) outcomes, improve our unit economics, achieve profitability targets, and oversee forecasting and budget management with a focus on optimization.
  • Facilitate communication of product and process needs to HQ, working collaboratively with product and engineering teams to address them effectively.
  • Work with Central Operations and other countries’ Heads of Operations to develop and share best practices
  • Support on local regulatory concerns and local politics in partnership with our Policy, Legal, and Communications teams
  • Lead, manage and develop a highly engaged and talented team of direct and indirect reports
  • Champion our culture (Lead, Deliver, Care) and employee brand

FAQs

What are the primary responsibilities of the Head of Operations Logistics Germany?

The primary responsibilities include developing and championing the logistics strategy, delivering growth initiatives, ensuring operational performance and service quality, managing cross-functional collaboration, and leading talent management efforts.

What qualifications are required for this role?

Candidates should have extensive experience in an Operations or Strategic Consultant role, strong numerical and analytical skills, excellent communication and stakeholder management abilities, and proven leadership capabilities.

Will there be travel involved in this position?

Yes, the role will require regular travel to Berlin and occasional visits to local teams across the country.

What languages are required for this position?

Fluency in both German and English is required.

What is the company's stance on inclusion and diversity?

Just Eat Takeaway.com is committed to creating an inclusive culture that encourages diversity of people and thinking, ensuring all employees feel they belong and can bring their authentic selves to work.

How does the company support continuous improvement in logistics operations?

The Head of Operations will be responsible for maintaining and continually improving logistics unit economics and quality throughout the courier's experience, which includes collaboration with various functional teams to develop and share best practices.

Is there a focus on employee development within Just Eat Takeaway.com?

Yes, the role emphasizes leading, managing, and developing a highly engaged and talented team, as well as championing the company's culture of leadership, delivery, and care.

What type of initiatives will the Head of Operations be expected to initiate?

The Head of Operations will identify and execute successful strategic and operational initiatives related to growth, compliance, service quality, and overall operational efficiency.

How does the role contribute to the overall strategic objectives of the company?

This role partners with the Logistics Country Director to establish and execute strategic objectives, influences key decision-makers, and collaborates with cross-functional teams to align objectives with the company’s goals.

What is the work environment like at Just Eat Takeaway.com?

The work environment is described as fun, fast-paced, and supportive, focusing on movement, growth, and celebrating the contributions of all employees.

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Just Eat Takeaway.com

Technology
Industry
10,001+
Employees
2001
Founded Year

Mission & Purpose

Just Eat Take​away​.com is a lead­ing glob­al online food deliv­ery mar­ket­place, con­nect­ing con­sumers and restau­rants through our plat­form in 20 coun­tries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table.

Culture & Values

  • #Lead

    We’re proud to be a global leader in the online food delivery market. Not just in restaurant choice and order numbers, but also by creating innovative and sustainable solutions.

  • #Deliver

    We deliver more than just fantastic food, both to our customers and ourselves. We work together to ensure success and grow our business.

  • #Care

    We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives.

Benefits

  • Our Mental Health First Aiders

    Our global community of Mental Health First Aiders (MHFA’s) support our mission to create a healthy and safe working environment at JET by encouraging people to speak up about their struggles and about their wellbeing in an open and positive way.

  • Wellbeing Coaching

    ​​​Sometimes we need a helping hand to achieve our wellbeing goals or to make positive lifestyle changes. At JET, employees have access to a global network of wellbeing coaches to support them to make small changes that lead to big improvements for their wellbeing.

  • Employee Assistance Programme

    We have our confidential Employee Assistance Programme that provides our JETers and their family members with access to emotional, financial, legal and other practical support 24/7/365.

  • Training and ongoing campaigning

    We run campaigns, initiatives and training to educate and empower our JETer’s and their managers to not only take care of themselves but also of each other.