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HR Shared Services Subject Matter Expert

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Baker Hughes

14d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Houston

AI generated summary

  • You need a related bachelor's degree, 5+ years in HR services in North America, knowledge of HR systems, processes, labor laws, stakeholder management, training experience, and project management skills.
  • You will ensure HR process efficiency, provide exceptional customer support, manage complex requests, train team members, uphold data integrity, and drive continuous improvement initiatives.

Requirements

  • • Bachelor’s degree from an accredited university or college in related area.
  • • Minimum 5 years’ experience as Senior HR Services/HR Operations Specialist North America (mainly US and Canada).
  • • Knowledge of SAP, ServiceNow, Workday systems and other HR essential tools
  • • Extensive knowledge of North America HR Operations processes such as but not limited to: new hires, EE´s life cycle, benefits admin, terminations, I-9 Administration, Unemployment Claims, Leave Management and Background Adjudication.
  • • General knowledge of North America country laws (US, Canada, Caribbean Islands) related to labor and employment (hiring practices, mandated leave acts, unemployment, etc.)
  • • Experience in managing a variety of stakeholders while maintaining strong communication across all levels of the organization
  • • Experience in conducting training to team members.
  • • Demonstrate growth mindset.
  • • Demonstrate end to end accountability.
  • • Familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
  • • Project Management experience with small to medium projects.

Responsibilities

  • Demonstrate high proficiency in HR processes, policies, and standard operating procedures.
  • Implement continuous improvement initiatives for processes and team efficiency
  • Provide excellent customer service support on HR related activities. Ensure consistent and reliable service for customers.
  • Able to lead team as a delegate in the absence of the Team Lead.
  • Consistent and reliable service delivery for customers.
  • Train team members on subjects not covered by day-to-day operations.
  • Identify training needs and propose training activities.
  • Update process documentations and instill discipline within team to utilize the documents and adhere to changes.
  • Manage cases/requests – focusing on more complex requests.
  • Support Data Integrity initiatives in all HR Systems and ensure compliance
  • Participate in UAT.
  • End to end ownership to resolving complex issues for customers and team members
  • Ability to manage stakeholder expectations by collaborating with peers regionally and globally.
  • Accountable for document management and communicate changes proactively.
  • Contributes to Continuous improvement initiatives and act as change agent for the initiatives.

FAQs

What is the role of an HR Shared Services Subject Matter Expert at Baker Hughes?

The HR Shared Services Subject Matter Expert is responsible for managing complex HR requests, ensuring high proficiency in HR processes, providing excellent customer service, and leading continuous improvement initiatives within the HR Shared Services team.

What qualifications are required for this position?

Candidates must have a Bachelor’s degree in a related area and a minimum of 5 years of experience in HR Services or HR Operations, particularly in North America, along with knowledge of relevant HR systems and processes.

What are the main HR processes and systems I should be familiar with for this role?

You should have extensive knowledge of North America HR Operations processes, including new hires, employee life cycle, benefits administration, terminations, I-9 administration, unemployment claims, leave management, and background adjudication, as well as familiarity with SAP, ServiceNow, and Workday systems.

Is training provided for new employees in this role?

Yes, the HRSS Subject Matter Expert is expected to train team members on subjects not covered by day-to-day operations and to identify training needs for the team.

What are the expected outcomes for the HR Shared Services team?

The team is expected to deliver consistent and reliable service, manage complex requests effectively, support data integrity initiatives, adhere to compliance standards, and contribute to continuous improvement initiatives.

Does this role involve stakeholder management?

Yes, the HRSS Subject Matter Expert needs to manage stakeholder expectations and collaborate with peers at both regional and global levels.

What kind of support does the company provide for employee wellness?

Baker Hughes prioritizes employee wellness by offering contemporary work-life balance policies, comprehensive medical care options, mental health resources, education assistance, and additional benefits tailored to employee needs.

Are there opportunities for growth and development in this role?

Yes, Baker Hughes encourages a growth mindset and invests in the development of its workforce, offering training and development programs for employees to enhance their skills and leadership capabilities.

What are the company values at Baker Hughes?

Baker Hughes values innovation and progress, focusing on creating a safer, cleaner, and more efficient energy solution for people and the planet.

Is Baker Hughes an equal opportunity employer?

Yes, Baker Hughes is an Equal Opportunity Employer and makes employment decisions without regard to various protected characteristics.

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Baker Hughes

We take energy forward – making it safer, cleaner, and more efficient for people and the planet.

Energy
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Baker Hughes (NASDAQ: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. For more than a century, our inventions have revolutionized energy. We harness the power of engineering, data, and science to redefine what's possible. Our diverse portfolio of equipment and service capabilities span the energy and industrial value chain. Our two operating segments, Oilfield Services & Equipment (OFSE) and Industrial & Energy Technology (IET), are organized based on the nature of our markets and customers, and consist of similar products and services. Visit us at bakerhughes.com to learn more.

Benefits

  • Life Insurance

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