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Operations Associate, Munich

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Lime

Jul 24

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Business, Operations & Strategy
  • Munich

Requirements

  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
  • Experience leading teams or groups preferred
  • Demonstrated expertise with the Munich Germany region and ability to anticipate operational needs and/or challenges within this area
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
  • Fluent verbal and written English & German language skills
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
  • Excellent communication and stakeholder management skills

Responsibilities

  • Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
  • Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Munich, Germany
  • Define new processes and best practices to drive operational excellence within the warehouse
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
  • Provide complaint management and customer incidents investigation support
  • Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

FAQs

What is the main mission of Lime?

Lime's mission is to build a future where transportation is shared, affordable, and carbon-free, providing electric bikes and scooters that have powered over 400 million rides globally.

What are the primary responsibilities of the Operations Associate in Munich?

The Operations Associate will hire and train mechanics, build a safe and efficient warehouse environment, define new processes for operational excellence, monitor KPIs, manage customer complaints, and collaborate with local governments and cross-functional teams.

What qualifications are required for the Operations Associate position?

The ideal candidate should have 1-3 years of professional experience, preferably in an operations role, experience leading teams, strong knowledge of the Munich region, and fluency in both English and German. Familiarity with data analysis tools like Excel, Google Sheets, Tableau, and SQL is also preferred.

What skills are emphasized for candidates applying to this role?

Candidates should demonstrate grit and an entrepreneurial spirit, have strong decision-making capabilities, possess excellent communication and stakeholder management skills, and have a data-based mindset with the ability to navigate and draw inferences from data.

Is this a remote position?

No, this is an onsite position, and the individual must live within a commutable distance from the Munich warehouse.

What does Lime offer its employees in terms of compensation and benefits?

Lime offers competitive salaries, performance-based bonuses, pre-IPO equity, health and wellness offerings, flexible vacation policies, paid parental leave, financial support, access to fitness apps, and opportunities for professional growth.

How does Lime support diversity and inclusion within the workplace?

Lime is dedicated to hiring and developing a talented and diverse team and promotes a culture of belonging through Employee Resource Groups and DEI training across all functions.

What kind of opportunities for professional development does Lime provide?

Employees have access to quarterly learning days, professional growth opportunities, top-tier tools, and the chance to network and socialize across teams and locations.

Can applicants who do not meet all qualifications still apply for this position?

Yes, if the role excites them, applicants are encouraged to apply even if they do not meet all qualifications.

Building a future where transportation is shared, affordable and carbon-free.

Technology
Industry
501-1000
Employees
2017
Founded Year

Mission & Purpose

Lime is a transportation company that provides electric scooters, bikes, and other micromobility solutions for urban areas. Their ultimate mission is to revolutionise urban transportation by offering convenient, affordable, and eco-friendly alternatives to traditional vehicles. The purpose of Lime is to reduce urban congestion, lower carbon emissions, and improve accessibility by encouraging the use of sustainable modes of transport. They aim to create cleaner, more liveable cities by providing innovative mobility solutions that enhance the efficiency and enjoyment of urban travel.

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