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Organizational Development and Effectiveness Manager- Process and Measurement

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Cox Communications

15d ago

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    People, HR & Administration
  • Atlanta

AI generated summary

  • You need a BA/BS, 6 years in related fields, project management skills, data interpretation expertise, process mapping fluency, and certifications in BPM and HR analytics. Six Sigma also required.
  • You will optimize workforce performance, analyze data for HR strategies, facilitate process improvements, and drive employee engagement initiatives while collaborating cross-functionally.

Requirements

  • BA/BS degree in related discipline (Industrial-Organizational Psychology, Organization Effectiveness, Organizational Development, Talent Management, Human Resources, Business, Statistics, Data Science) with 6 years of experience in a related field (Organizational Effectiveness, Organizational Development, Human Resources, Process Improvement, or Data Science for HR); The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years of equivalent experience in lieu of a degree.
  • Strong experience facilitating process mapping and design sessions (Current State and Future State) and implementing improvements based on findings.
  • Strong project management skills with the ability to lead and manage multiple projects simultaneously.
  • Excellent problem-solving skills with the ability to interpret data to drive decision-making.
  • Excellent written and verbal communication skills and demonstrated ability to tell a story using data to gain buy in from the executive level and support from all levels.
  • Excellent research skills with the ability to gather and collect relevant data using trusted research methods and techniques.
  • Fluency in process mapping tools such as Visio, Lucid, or similar software.
  • Experience in analyzing and interpreting Qualitative and Quantitative data using statistical software (e.g., IBM SPSS, SAS, R, Python, Excel, Tableau, and/or Power bi, etc.)
  • Certification in BPM
  • Certification in HR/People Analytics and/or ROI
  • Strong understanding of organizational culture dynamics and their impact on performance and effectiveness.
  • Deep knowledge in the measurement, interpretation and consultation of employee engagement and organizational behavior.
  • Proven record of strong collaboration with several stakeholders, ability to work in a matrix environment, partner, and influence others at all levels of the organization to ensure mutual goals are achieved.
  • Six Sigma certification

Responsibilities

  • Collaborates with the OE team to develop and implement strategies to optimize workforce performance, organizational culture, and employee engagement.
  • Works with OE Director to align organizational development initiatives with company-wide strategic goals and growth objectives.
  • Provides thought leadership on organizational effectiveness practices, offering insights based on predictive analytics, HR trends, and data-driven recommendations.
  • Oversees the creation of predictive models to forecast key performance indicators related to workforce planning, engagement, and retention.
  • Applies advanced statistical methods to analyze workforce data, generating actionable insights to inform HR and organizational strategies.
  • Guides the team in efforts to measure the ROI of organizational development initiatives, reporting on metrics to support data-driven decision-making.
  • Facilitates process mapping and design sessions to create Current State and Future State process maps that align with customer needs and organizational goals.
  • Identifies inefficiencies, bottlenecks, and opportunities for improvement during process mapping sessions.
  • Creates detailed and visually effective process maps using software such as Visio, Lucid, or similar tools to support business improvement initiatives.
  • Champions process improvement projects across departments, utilizing Six Sigma or Agile process improvement methodologies to drive operational efficiency.
  • Conducts root cause analysis to identify and eliminate bottlenecks, reducing waste and improving quality in key business processes.
  • Establishes a performance measurement framework for continuous improvement, including key performance indicators (KPIs) to ensure sustainable impact.
  • Partners cross divisionally to influence and drive process improvements where appropriate on processes that are governed at the Enterprise level.
  • Works with OE team on the design, administration, and analysis of employee engagement, culture, and satisfaction surveys, translating findings into strategic recommendations.
  • Uses research methods (e.g., surveys, focus groups, experimental designs) to assess organizational behavior and monitor employee engagement trends.
  • Develops and executes initiatives based on research findings to enhance workplace culture, employee well-being, and overall organizational performance.
  • Supports culture change initiatives to guide diversity, inclusivity, and alignment with organizational values and goals.
  • Provides expertise on organizational behavior, employee motivation, and engagement, identifying and addressing gaps to improve overall workforce morale.
  • Partners with HR to develop strategies that foster a positive, supportive, and high-performing organizational culture.
  • Stays current on latest industry research and communicates findings to team and leadership via presentations, executive summaries, white papers, etc.
  • Partners closely with HR, Learning & Development, and other stakeholders to drive initiatives that support strategic talent and organizational objectives.
  • Communicates findings, insights, and recommendations to senior leaders, providing a clear data-driven rationale for organizational changes.

FAQs

What is the salary range for the Organizational Development and Effectiveness Manager position?

The salary range for this position is USD 90,100.00 - 150,100.00 per year.

What qualifications are required for this role?

A BA/BS degree in a related discipline is required, along with 6 years of experience in fields such as Organizational Effectiveness, Organizational Development, Human Resources, Process Improvement, or Data Science for HR. Candidates with a master's degree and 4 years of experience, a Ph.D. and 1 year of experience, or 10 years of equivalent experience in lieu of a degree are also considered.

Is there a certification requirement for applicants?

Yes, certification in BPM and certification in HR/People Analytics and/or ROI is required.

Are there any preferred qualifications for this position?

Preferred qualifications include a strong understanding of organizational culture dynamics, deep knowledge in measuring and interpreting employee engagement, and proven collaboration skills in a matrix environment. A Six Sigma certification is also preferred.

What are the primary responsibilities of this role?

The primary responsibilities include enhancing organizational performance and employee engagement, utilizing predictive analytics, facilitating process mapping, and leading research on organizational behavior.

What software tools should candidates be proficient in?

Candidates should be fluent in process mapping tools such as Visio or Lucid and have experience analyzing data with statistical software like IBM SPSS, SAS, R, Python, Excel, Tableau, or Power BI.

Are there opportunities for additional compensation?

Yes, the position may be eligible for additional compensation, which may include an incentive program.

What benefits does the company offer?

The company offers flexible vacation options, paid holidays, wellness hours, bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave among other benefits.

What kind of projects will the manager be involved in?

The manager will be involved in process improvement projects, employee engagement initiatives, and efforts to enhance organizational culture.

Is there an emphasis on collaboration with other departments?

Yes, the role requires collaboration with HR, Learning & Development, and other stakeholders to drive initiatives supporting strategic talent and organizational objectives.

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Cox Communications

The largest private telecom company in America, we serve nearly seven million homes and businesses across 18 states.

Telecommunications
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology that’s inspired by a culture that puts people first, and we’re always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, people who have fun doing it. In short, people like you.

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