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Practice Leader - Leisure & Hospitality and Retail (Insurance)

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WTW

2mo ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    People, HR & Administration
  • London

AI generated summary

  • You must have industry qualifications, strategic thinking, client relationship skills, experience in team management, industry knowledge, strong communication, and problem-solving abilities.
  • You will lead and develop your team, foster relationships, drive growth strategies, manage client accounts, and represent the firm at industry events while ensuring compliance with HR policies.

Requirements

  • Appropriate Industry professional qualifications
  • Strategic thinking.
  • Strong client relationship skills with experience of managing large industry clients.
  • Proposition building, market sizing and deployment of marketing and sales strategies.
  • Appreciation of how data and analytics can be successfully deployed.
  • Strong facilitation skills – able to use inclusive/collaborative styles to gain agreement and manage conflict.
  • Strong communication, negotiation and influencing skills.
  • Excellent stakeholder management skills with the ability to influence across a broad spectrum of internal clients.
  • Strong skills in problem solving with a clear focus on understanding and exceeding client expectations.
  • Strong people management skills with experience of managing teams.
  • Strong technical knowledge with specific industry sector specialism.
  • Understanding and knowledge of Industry trends, risks and the nuances of sub segments.
  • Knowledge and experience of industry technologies and associated risk issues.
  • Mature networks and centres of influence at within the Retail L&H sectors.
  • Knowledge and relationships with key Retail / L&H industry insurance markets.
  • Deep understanding of typical risk transfer options for Retail / L&H business
  • Proven track record of delivering excellent client service.
  • Good understanding of company strategy, operating environment and business objectives.
  • Experience of managing teams – setting and agreeing direction and objectives for individuals.
  • Strong self-awareness with the ability to read and assess stakeholder meetings and engagements.

Responsibilities

  • Responsible for leading, managing, motivating and developing the skills, competencies and knowledge of team members in line with Group HR policies and procedures, including overseeing and managing of staff appraisals and objective setting.
  • Maintain staff competence by ensuring skills and knowledge needs are met with appropriate training and development.
  • Establish an environment that promotes respect for the individual employee and adheres to the policies and guidelines of the company.
  • Work with HR and other stakeholders on pipelining and recruitment needs, adhering to the company’s recruitment procedures and best practices.
  • Provide leadership, direction, advice and guidance to the team maintaining high levels of integrity, motivation and morale.
  • Leveraging industry insight and working with GB Retail Management / contributing to the development of the proposition for GB Retail.
  • Build and continuously evolve the service offering in conjunction with other teams within WTW.
  • Develop and maintain good working relationships across Industry Practice Group teams, regional teams and sales leaders.
  • Identify and manage key external and internal stakeholders (incl business developers, service teams, professional bodies, trade press) in the promotion and delivery of the sector specific plans.
  • Work with the sales teams to produce a growth strategy.
  • Work with GB Retail Management to produce and deliver your strategic business plan.
  • Attend prospect and new client meetings as appropriate.
  • Work GB Retail Management and wider stakeholders to establish retention and sales strategies and support client meetings as appropriate.
  • Maximise all GB Retail sales distribution channels.
  • Personally lead the management of a number of clients at a strategic relationship level.
  • Personally lead the sales pitches to a number of prospects per annum.
  • Develop Industry Practice capability across the GB Retail distribution as required – share knowledge and develop training / communication plans.
  • Represent Retail, L&H within WTW and actively participate in conjunction with GB Retail strategy.
  • Speak at Thought Leadership events/seminars and ensure Industry Practice expertise is captured within the Expertise Portal and on WTWco.com.
  • Maintain relevant qualifications required for the role.

FAQs

What is the primary focus of the Practice Leader - Leisure & Hospitality and Retail role?

The primary focus is on the strategic leadership and growth of the Leisure and Hospitality and Retail Practices, including introducing new initiatives and developments for team growth.

What are the key responsibilities regarding people management in this role?

Key responsibilities include leading, managing, motivating, and developing team members, overseeing staff appraisals, ensuring appropriate training and development, and maintaining a respectful work environment.

Who will the Practice Leader report to?

The Practice Leader will report to Neil Charman, Director of GB Retail.

What is required for the proposition management aspect of this role?

It involves leveraging industry insights, evolving the service offering, maintaining relationships across teams, and managing key stakeholders in promoting and delivering sector-specific plans.

What is the approach to growth and business development for this position?

The role includes working with sales teams to produce growth strategies, attending client meetings, establishing retention and sales strategies, and personally leading client management and sales pitches.

What is expected in operational delivery?

The expectation is to develop Industry Practice capability, share knowledge, develop training plans, and represent Retail, Leisure & Hospitality within the overall GB Retail strategy.

What kind of qualifications are required for this role?

The role requires appropriate industry professional qualifications.

What are some key skills necessary for success in this position?

Key skills include strategic thinking, strong client relationship abilities, proposition building, communication and negotiation skills, stakeholder management, and problem-solving skills.

What knowledge or experience is important for this role?

Important knowledge includes an understanding of industry trends, technologies, risk issues, relationship-building within retail sectors, risk transfer options, and a proven track record in client service.

How does WTW approach diversity and inclusion in the workplace?

WTW is committed to fostering an inclusive work environment that reflects diverse markets and embraces all types of diversity, making colleagues feel welcome and valued.

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WTW

We transform tomorrows

Finance
Industry
10,001+
Employees
2016
Founded Year

Mission & Purpose

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.