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Regional Training Manager - Remote - Ontario East - Mississauga, Ontario

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Specsavers

3mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Mississauga

AI generated summary

  • You should have retail training experience, strong customer service focus, excellent communication skills, ability to travel, financial analysis skills, and adaptability in a fast-paced environment.
  • You will deliver workshops, support store setups, promote self-led learning, analyze metrics for training needs, and collaborate with teams to enhance retail performance and continuous learning.

Requirements

  • Proven experience in a retail training or learning development role, ideally within the optical or healthcare industry.
  • Ability to travel within the region on a nearly daily basis to deliver training.
  • Strong commitment to customer service.
  • Facilitation and training skills in virtual and face to face delivery approaches, for individuals, small and large groups.
  • Ability to work cross-functionally to achieve success.
  • Excellent communication and facilitation skills, with the ability to lead both large group sessions and one-on-one coaching.
  • Strong financial/ business data analysis and reporting skills to measure training effectiveness and impact on business performance.
  • Mentoring & Coaching skills.
  • Apply learning theory within group facilitation in online and face to face environments.
  • Exceptional ability to self-manage and proven ability to plan, prioritise and manage a heavy workload in a flexible manner.
  • Ability to work in a fast-paced, evolving and growing business.
  • Proven adaptability and an early change adopter.
  • Ability to build and manage stakeholder relationships.

Responsibilities

  • Develop provincial and national store teams and Partners through the delivery of a range of workshops, store visits and online learning activities.
  • Deliver and support pre-opening and store set-up for new stores within Province and nationally as needed.
  • Support learners across the entire learning spectrum, from induction and new joiner onboarding to mastering Amazing Customer Experiences and providing Platinum moments.
  • Work with the Regional Sales Team and other business team members to drive retail performance and support new initiatives in stores.
  • Promote the use of self-led learning paths designed for Partners and their store colleagues.
  • Assist with the ongoing development of a Train-the-Trainer model to equip stores with the skills and resources to train their teams effectively.
  • Review store metrics to identify learning opportunities, and support stores in need of learning advancement to improve those metrics.
  • Foster a culture of continuous learning and improvement within the region, encouraging open feedback and supporting development opportunities.
  • Work closely with Central Operations, Opticianry, Product teams, and other business areas, to align training initiatives with broader business strategies and product launches.
  • Challenge, advise, and provide coaching support for Retail Partners to ensure they are developing the skills and capability of their team and making full use of the training offer.
  • Actively participate in continued professional development.

FAQs

What is the salary range for the Regional Training Manager position?

The salary range for the Regional Training Manager position is $75,000 – $95,000, with actual compensation based on experience.

What type of benefits does Specsavers offer?

Specsavers offers a quarterly variable compensation package (bonus), health and dental benefits effective on your first day, an RRSP matching program, a healthcare spending account, and generous vacation allotment.

What are the core responsibilities of the Regional Training Manager?

The core responsibilities include developing training programs, delivering workshops and support for new stores, onboarding new teams, collaborating with cross-functional teams, and promoting a culture of continuous learning.

Is travel required for this position?

Yes, the Regional Training Manager needs to be able to travel within the region on a nearly daily basis to deliver training.

What qualifications or experience are preferred for this role?

Proven experience in a retail training or learning development role, ideally within the optical or healthcare industry, along with strong communication and facilitation skills are preferred.

What is the work model for the Regional Training Manager role?

The Regional Training Manager position follows a hybrid work model, requiring in-office collaboration three days a week.

What kind of culture does Specsavers promote?

Specsavers promotes a positive, inclusive, and supportive work culture, encouraging collaboration, curiosity, courage, compassion, and commercial awareness.

Are there opportunities for professional development?

Yes, Specsavers encourages continued professional development and offers resources to support the growth of its team members.

Will I have the opportunity to work with a diverse team?

Yes, Specsavers values diversity and inclusivity, encouraging candidates of all backgrounds and abilities to apply.

How does Specsavers ensure a positive customer experience?

The Regional Training Manager will focus on delivering first-class training and support to retail stores, driving employee excellence and ensuring exceptional customer experiences.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.

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