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Retail Assistant Store Manager - Fort McMurray

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Canna Cabana

2mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Fort McMurray

AI generated summary

  • You must have QCW and Sell Safe certification, 3 years retail experience with 2 in a supervisory role, strong communication and customer service skills, and proficiency in Microsoft Office.
  • You will assist in store operations, supervise staff, manage customer interactions, ensure compliance with policies, handle complaints, oversee inventory, and support scheduling as needed.

Requirements

  • Must have QCW and Sell safe certification – mandatory.
  • Minimum of 3 years of work experience in the retail industry required.
  • Minimum 2 years of work experience in a supervisory role in a retail environment required.
  • Demonstrated service orientation required.
  • Excellent time management and prioritizing skills are required.
  • Demonstrated ability to train and motivate staff required.
  • Skills to monitor and assess staff performance are required.
  • Basic office administration skills required.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
  • Strong customer service and troubleshooting skills.
  • A well-defined sense of diplomacy.
  • Excellent teamwork and team-building skills.
  • Thorough understanding of applicable health and safety legislation.
  • A professional, responsive, and positive work attitude is essential.
  • Ability to work any shift based on business needs, Monday to Sunday.
  • Ability to work nights, holidays and weekends and different location.

Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store.
  • Oversee the responsibilities of the Store Manager in their absence.
  • Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
  • Provide direction, guidance and instruction to all store associates as required.
  • Ensure store conditions are consistently upheld to established standards.
  • Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
  • Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
  • Greet and assist customers in a way that models exemplary conduct to other staff.
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
  • Ensure that all health, safety and security regulations are adhered to and required standards are met.
  • Oversee and assist in inventory management.
  • Other duties as required.

FAQs

What are the primary responsibilities of the Retail Assistant Store Manager?

The primary responsibilities include assisting the store management team with daily operations, supervising staff, ensuring customer satisfaction, managing product quality, maintaining store conditions, handling customer complaints, and overseeing inventory management.

What qualifications are required for this position?

Candidates must have a QCW and Sell Safe certification, a minimum of 3 years of work experience in the retail industry, at least 2 years in a supervisory role, strong customer service skills, proficiency in Microsoft Office, and the ability to effectively communicate with staff and customers.

What is the expected work schedule for this role?

The Assistant Store Manager must be able to work any shift based on business needs, including nights, weekends, and holidays.

Is there an opportunity for professional growth in this position?

Yes, there is significant opportunity for growth, experience, and learning within the company as it positions itself to become a globally recognized brand in the cannabis industry.

What kind of training will be provided for new hires?

Training may include direction on company policies, customer service practices, staff management, product knowledge, and health and safety compliance.

Are there any specific certifications needed to apply for this job?

Yes, a QCW and Sell Safe certification are mandatory for working at any cannabis store.

What does High Tide Inc. specialize in?

High Tide Inc. specializes in cannabis retail, including brick-and-mortar stores, e-commerce platforms, consumption accessories, and wholesale distribution.

How does High Tide Inc. ensure compliance with health and safety regulations?

The Assistant Store Manager is responsible for ensuring that all health, safety, and security regulations are adhered to and that required standards are met within the store.

Can you describe the company culture at High Tide Inc.?

High Tide Inc. fosters a professional, responsive, and positive work environment, emphasizing teamwork, customer service, and continuous growth within the rapidly evolving cannabis industry.

How does this position contribute to customer satisfaction?

The Assistant Store Manager plays a crucial role in greeting and assisting customers, handling complaints, and ensuring that store conditions and staff behavior meet high standards of customer service.

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Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.

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