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Retail Shift Leader - Bowness (NW Calgary)

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Canna Cabana

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Calgary

AI generated summary

  • You must have SellSafe/QCW certifications, high school diploma, 2 years retail experience (cannabis preferred), Microsoft Office skills, strong teamwork, customer service, and time management abilities.
  • You will supervise daily operations, guide staff, handle customer service issues, ensure compliance with policies, achieve sales targets, and manage inventory in the absence of higher management.

Requirements

  • Must have valid SellSafe and QCW to work in a retail cannabis store
  • Completion of high school and college/CEGEP/vocational or technical training required
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • A well-defined sense of diplomacy
  • Excellent teamwork and team-building skills
  • Thorough understanding of applicable health and safety legislation
  • A professional, responsive, and positive work attitude is essential
  • Ability to work nights, holidays and weekends and different locations

Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • Provide direction, guidance, and instruction to all store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels adequately meet business needs, only when requested
  • Be the sales and customer service leader/role model in the absence of SM/ASM
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
  • Achieving sales target and store-level KPI’s
  • Ensuring employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift

FAQs

What are the primary responsibilities of a Retail Shift Leader at Canna Cabana?

The primary responsibilities include assisting store management with daily operations, overseeing staff in the absence of the Store Manager or Assistant Store Manager, providing customer service leadership, ensuring store standards are met, managing inventory, and achieving sales targets.

What qualifications are required to apply for this position?

Applicants must have a valid SellSafe and QCW license, completion of high school and additional training, at least 2 years of retail experience (preferably in the cannabis industry), and skills in sales, service orientation, time management, and team leadership.

Is experience in the cannabis industry necessary for this role?

While it is preferred, demonstrated retail experience in other sectors is also considered valuable.

What kind of work schedule is expected for the Retail Shift Leader position?

The position requires flexibility to work nights, holidays, weekends, and potentially at different locations.

How can I obtain the necessary QCW license to work at Canna Cabana?

To obtain the QCW license, you can visit the AGLC website at https://aglc.ca/cannabis/working-cannabis-industry/requirements-retail-staff for more information.

What benefits or opportunities does Canna Cabana offer to its employees?

Employees can expect significant opportunities for growth, experience, learning, and unlimited bonus earning potential within a growing company.

How does Canna Cabana measure the success of its Retail Shift Leaders?

Success is measured by achieving sales targets, improving store-level KPIs, managing customer service situations effectively, and maintaining compliance with company policies and health regulations.

Will I need to train or lead other staff in this position?

Yes, you will be responsible for providing direction, guidance, and training to store associates as required.

What type of work environment can I expect at Canna Cabana?

Canna Cabana fosters a professional, responsive, and positive work environment, emphasizing teamwork and effective communication among employees.

Will I be contacted after applying for the position?

Yes, only those selected for an interview will be contacted, but all applicants are appreciated for their interest.

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Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.

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