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Sales Associate

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GUESS?, Inc.

Yesterday

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • North York

AI generated summary

  • You need excellent communication and customer service skills, previous retail experience, a team-oriented attitude, a flexible schedule, and physical stamina for various tasks.
  • You will greet customers, maintain store cleanliness, provide product information, assist in fitting rooms, efficiently handle cash wrap duties, meet sales goals, and participate in team tasks and meetings.

Requirements

  • * Customer Service Skills: Excellent communication and customer service skills.
  • * Retail Experience: Previous retail experience preferred.
  • * Team Player: Ability to work well in a team-oriented environment.
  • * Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
  • * Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

Responsibilities

  • The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).
  • Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
  • First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
  • Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
  • Product Information: Provide customers with current relevant information about the product.
  • Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
  • Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
  • Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.
  • Task Completion: Satisfactorily complete all duties as assigned by management.
  • Punctuality: Be punctual and adhere to the designated work schedule.
  • Teamwork: Be flexible and work well with peers and management to accomplish duties.
  • Policy Adherence: Follow GUESS Policies and Procedures 100%.
  • Housekeeping: Perform housekeeping duties as required.
  • Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.
  • Meetings and Functions: Participate in and attend all store meetings and other related functions.
  • Positive Attitude: Represent a positive attitude toward the merchandise and the company.
  • Inventory Participation: Participate in all inventories.
  • Additional Duties: Assume and complete other duties as assigned by store management.
  • Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

FAQs

What is the main responsibility of a Sales Associate?

The main responsibility of a Sales Associate is to generate sales and deliver a positive customer experience while handling various operational duties as assigned by the store management team.

What should I do when a customer enters the store?

You should greet customers immediately upon entering the store with a smile and a sincere, non-business-like greeting to create a welcoming atmosphere.

Is previous retail experience required for this position?

Previous retail experience is preferred, but not strictly required; customer service skills and a positive attitude are also essential.

What are the physical requirements for the Sales Associate position?

The physical requirements include the ability to perform heavy lifting in excess of 30 pounds and to stand for a minimum of eight hours during scheduled shifts, as well as frequent walking, stooping, kneeling, crouching, and balancing.

Are Sales Associates required to participate in meetings and functions?

Yes, Sales Associates are expected to participate in and attend all store meetings and other related functions.

What is expected in terms of teamwork and cooperation among Sales Associates?

Sales Associates are expected to be flexible, work well with peers and management, and satisfactorily complete all duties as assigned by management.

How flexible is the work schedule for a Sales Associate?

The work schedule is flexible, and Sales Associates should be able to work evenings, weekends, and holidays as needed.

What do I need to do to provide a quality customer experience?

To provide a quality customer experience, you should greet customers warmly, maintain store standards, offer accurate product information, and provide efficient service at the cash wrap and fitting rooms.

Are accommodations available for applicants with disabilities?

Yes, accommodations are available for applicants with disabilities during the recruitment process. Applicants can contact the company for assistance if required.

What should I do if I want to grow my sales performance?

To grow your sales performance, focus on meeting or exceeding the Sales per Hour (SPH) results set by management and actively seek to enhance your customer interactions.

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GUESS?, Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

In 1981, GUESS sold its very first pair of jeans to Bloomingdale's department store. Since then, GUESS has grown, becoming one of today's most recognized and influential apparel brands in the world. The continued dedication and commitment of our employees is the driving force of GUESS, Inc. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS and bring your vision to life. GUESS is seeking eager, passionate individuals to uphold our commitment to the spirit of the GUESS family of brands including GUESS, Marciano, GUESS Factory, and G by GUESS.