FAQs
What is the job title for this position?
The job title is Sales & Services Associate (e).
Where is the job located?
The job is located at CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India.
Is this position full-time or part-time?
This position is full-time.
Is there a need for previous work experience to apply?
No related work experience is required for this position.
What educational qualifications are needed for this role?
A high school diploma or G.E.D. equivalent is preferred.
Are there any supervisory responsibilities in this position?
No, there is no supervisory experience required for this position.
What kind of customer interactions can be expected?
The role involves handling incoming contacts for various Marriott brands and assisting customers with booking needs or questions via voice, email, and chat.
Are there specific policies we must comply with while working?
Yes, all associates must follow company policies and procedures, ensure professionalism, and maintain confidentiality of proprietary information.
How should associates communicate with guests?
Associates should speak with guests using clear and professional language and answer telephones using appropriate etiquette.
What is the company's stance on diversity and inclusion?
Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
What kind of skills are needed to succeed in this role?
Skills in customer support, issue resolution, effective communication, and teamwork are beneficial for this role.
What physical demands are associated with this job?
Associates may need to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
What opportunities for growth does the company provide?
Marriott International offers opportunities for associates to grow and succeed within the company across its various brands and locations.