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Senior Operations Manager

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Sobeys

2mo ago

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Whitby

AI generated summary

  • You need a degree in Business Management, 7+ years in logistics, strong communication, leadership skills, and experience in project planning and cross-functional teamwork.
  • You will lead hiring and training, manage budgets, monitor KPIs, resolve customer issues, ensure compliance, oversee food safety, and improve operational efficiency through collaboration and innovation.

Requirements

  • Degree, diploma, or certificate in Business Management or Operations.
  • Minimum of 7 years of experience in senior warehousing, transportation, or logistics management roles.
  • Proven experience in leading large-scale supply chain operations.
  • Strong communication skills (oral and written).
  • Results-oriented leader with sound judgment and decision-making skills.
  • Experience working with cross-functional teams.
  • Ability to thrive in a fast-paced environment.
  • Experience in project planning, change management, and people development.
  • Strong leadership, teamwork, and interpersonal skills.

Responsibilities

  • Lead hiring, training, and direction of managers and supervisors.
  • Communicate goals, objectives, strategies, and action plans to the team.
  • Provide clear, visionary leadership and serve as a role model for the team.
  • Manage day-to-day operational and capital budgets, providing monthly, quarterly, and yearly financial reports.
  • Monitor and control departmental costs, adjusting labor needs based on business forecasts.
  • Conduct performance reviews, coach and mentor teams to enhance professional management skills.
  • Support succession planning by developing high-potential employees.
  • Address and resolve escalated customer service issues related to deliveries, product quality, and safety.
  • Monitor and report KPIs, driving innovation and process improvement.
  • Lead and participate in special projects, including business case development and RFP creation.
  • Promote a safety culture and ensure compliance with ESA, OHSA, CFIA, and other regulatory standards.
  • Oversee food safety compliance and manage third-party vendors.
  • Ensure the safe operation of transport vehicles and manage equipment maintenance.
  • Collaborate with the National Supply Chain team to optimize haul-back opportunities and transport scheduling.
  • Investigate transportation incidents and implement preventative measures.
  • Maintain statistical information on drivers, equipment, and service levels to improve efficiency.

FAQs

What is the location of the Senior Operations Manager position?

The position is located in Whitby, Ontario, at the 3016 Whitby RSC.

What qualifications are required for the Senior Operations Manager role?

A degree, diploma, or certificate in Business Management or Operations is required, along with a minimum of 7 years of experience in senior warehousing, transportation, or logistics management roles.

What are the main responsibilities of the Senior Operations Manager?

The main responsibilities include managing warehouse operations and transportation, leading teams, overseeing budgets, monitoring KPIs, ensuring safety compliance, and addressing escalated customer service issues.

Is there a specific travel requirement for this position?

Yes, the travel requirement is between 0 - 10%.

What kind of experience should a candidate have for this role?

Candidates should have proven experience in leading large-scale supply chain operations and experience working with cross-functional teams.

Does Sobeys Inc. offer benefits for full-time employees?

Yes, Sobeys Inc. offers a comprehensive Total Rewards package that includes health and dental coverage, retirement savings plans, and paid vacation among other benefits.

What kind of work environment can a successful candidate expect?

A successful candidate can expect a positive, productive, and safe working environment that fosters a high-performance culture.

Is there any support for professional development in this role?

Yes, Sobeys Inc. provides learning and development resources to fuel professional growth.

Are there any health and wellness programs available for employees?

Yes, employees have access to a Virtual Health Care Platform and an Employee and Family Assistance Program.

Will candidates with disabilities be accommodated during the hiring process?

Yes, Sobeys Inc. is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodations.

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Sobeys

Retail & Consumer Goods
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers. Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.