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Senior Service Designer

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Barclays

13d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • London

AI generated summary

  • You need creative and design thinking skills, problem-solving ability, strong collaboration, a relevant design qualification or experience, and proficiency in design software and service design tools.
  • You will create design assets, user interfaces, and prototypes for digital banking, ensure accessibility compliance, analyze customer insights, and monitor design trends to enhance user experience.

Requirements

  • Applying creative thinking and design thinking to improve products and services.
  • Problem-solving and resolving challenges effectively.
  • Building positive relationships for collaboration and team success.
  • Aligning business decisions with customer needs to create tailored solutions.
  • A BA or MA design qualification or related courses (e.g., Behavioural Economics, Psychology) or relevant design experience from other industries.
  • Experience using collaboration tools both physically and virtually, as well as design software.
  • Experience creating service blueprints and customer journey maps.
  • You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Responsibilities

  • Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
  • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
  • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
  • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
  • Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
  • Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
  • Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience.

FAQs

What is the main responsibility of a Senior Service Designer?

The main responsibility of a Senior Service Designer is to design end-to-end service journeys, ensuring seamless experiences for customers and driving business outcomes.

What skills are required for the Senior Service Designer position?

Required skills include applying creative and design thinking, effective problem-solving, building positive collaborative relationships, and aligning business decisions with customer needs.

What qualifications are preferred for this role?

A BA or MA design qualification or related courses (e.g., Behavioural Economics, Psychology) or relevant design experience from other industries is preferred.

What tools and software should a Senior Service Designer be familiar with?

Experience using collaboration tools, both physically and virtually, as well as design software, is essential for this role.

What types of design assets will the Senior Service Designer create?

The Senior Service Designer will create service blueprints, customer journey maps, wireframes, and interactive prototypes.

What are the expectations regarding team leadership for this position?

If the position involves leadership responsibilities, the Senior Service Designer is expected to lead a team, set objectives, coach employees, and create an environment for excellence.

In which locations can the Senior Service Designer be based?

The role may be based out of London, Glasgow, Manchester, or Knutsford.

What are some key accountabilities of the Senior Service Designer?

Key accountabilities include creating design assets to drive business outcomes, ensuring compliance with accessibility standards, monitoring industry trends, and gathering and analyzing data for customer insights.

What are the values that colleagues are expected to demonstrate at Barclays?

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.

Will the Senior Service Designer work on both digital and offline services?

Yes, the Senior Service Designer will work on both digital and offline services to provide tailored solutions that meet customer goals.

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Barclays

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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