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Senior Vice President, Client Services Leader, Latin America & Caribbean (LAC)

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Visa

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Miami
  • Quick Apply

AI generated summary

  • You need 15+ years of experience, leadership in client services, and industry knowledge. Fluency in English and Spanish is required; Portuguese is a plus. An advanced degree is preferred.
  • You will lead client relationships, optimize performance, drive service strategy, manage staff, ensure project success, and represent client needs across internal teams while achieving revenue targets.

Requirements

  • 15 or more years of work experience with a Bachelor’s Degree or at least 12 years of work experience with an Advanced degree (e.g. Masters/MBA/ JD/MD) or a minimum of 10 years of work experience with a PhD
  • 18 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)
  • A minimum of 20 years of successful experience in progressive leadership roles with Client facing accountability, preferably in the Payments industry
  • Functional experience in card operations, supporting highly complex clients and/or services, is a plus
  • Demonstrated ability to strategically lead cross functional teams through high impact complex business issues that do not have precedent
  • Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment
  • Strong people leader with track record of building high performing teams
  • Ability to thrive leading change and manage ambiguity
  • Bachelor’s degree or equivalent, Graduate degree/MBA preferred
  • Fluent in English and Spanish, Portuguese a plus

Responsibilities

  • Establishes and fosters relationships with clients and internal partners at all levels, including executive management.
  • Leads and inspires the CS LAC team, focused on delivering excellent client experience and optimizing our clients’ operational performance.
  • Represents CS on the LAC Leadership Team and representing LAC on the Global CS Leadership Team.
  • Drives service strategy and revenue growth for the region, leads budget creation and is accountable for revenue and expense targets, and regional scorecard.
  • Manages all CS staff supporting to the LAC region, some of whom dual report to other Global CS functions, requiring close partnership and coordination with other Global CS Leads.
  • Performs as a leader and thought partner on cross-functional crisis management team as needed, often requiring leading through crisis that has no precedent.
  • Directs Client Services and Project Management resources across the region to ensure that all Enterprise, Product, Sales and client projects are successfully deployed in a cost effective, timely manner, with a high level of client happiness.
  • Drive creation and delivery of processing optimization models for clients and markets to ensure efficient and optimized transaction processing.
  • Represents the voice of the client on all operational initiatives and issues with key internal partner organizations including CS, Sales, Product, Systems, Finance, Risk and Legal.
  • Partners with Global CS functions to deliver critical CS functional support in the region.
  • Leads by example, setting development and leadership goals for the organization, holding leaders accountable for the development of their teams.

FAQs

What is the job title for this position?

The job title is Senior Vice President, Client Services Leader, Latin America & Caribbean (LAC).

What is the primary responsibility of the LAC Client Services Leader?

The primary responsibility is to oversee the service experience for all LAC clients, ensuring exceptional service delivery, onboarding, and implementing products and services.

How large is the team that the LAC Client Services Leader will manage?

The LAC Client Services Leader is responsible for a team of 200+ people.

Who does the LAC Client Services Leader report to?

The LAC Client Services Leader dual reports to the President of LAC and the Global Head of Client Services.

Is travel required for this position?

Yes, the position requires travel for work approximately 50% of the time.

What qualifications are required for this position?

A minimum of 15 years of work experience with a Bachelor's Degree or at least 12 years of work experience with an Advanced degree is required.

What languages are preferred for this role?

Fluency in English and Spanish is required, with Portuguese being a plus.

What type of experience is preferred for candidates applying for this role?

Candidates should have 20 years of successful experience in progressive leadership roles with client-facing accountability, preferably in the Payments industry.

What is the nature of the work environment for this position?

The position will be performed in an office setting and is a hybrid role, requiring some days in the office.

What are some of the critical responsibilities of the LAC Client Services Leader?

Key responsibilities include driving service strategy, managing budget creation, optimizing transaction processing, and representing client interests within Visa.

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Visa

Technology
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.

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