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Team Lead – E-Bike Mechanics

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Upway

30d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Engineering
  • Berlin

AI generated summary

  • You have 5+ years in e-bike mechanics, team management experience, strong diagnostic skills, organization, problem-solving abilities, a customer-first mindset, basic PC skills, and good English.
  • You will lead and mentor e-bike mechanics, ensure technical excellence, optimize workflows, uphold quality standards, identify improvements, collaborate with teams, and maintain health and safety protocols.

Requirements

  • Extensive hands-on experience in e-bike mechanics (5+ years preferred)
  • Previous team management experience, with a proven track record of mentoring and developing team members.
  • Strong ability to diagnose, repair, and service a wide range of e-bike brands and models.
  • Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
  • A passion for sustainable mobility and a customer-first mindset
  • Willingness to work in a team in a fast-paced environment
  • PC basic skills (Email, Office)
  • You have good knowledge of English (German is a plus)

Responsibilities

  • Lead & Mentor: Provide hands-on guidance, training, and support to a team of e-bike mechanics, ensuring continuous skill development and high performance.
  • Technical Expertise: Serve as the highest-skilled mechanic in the team, troubleshooting complex repairs and setting the benchmark for technical excellence.
  • Workflow & Efficiency: Oversee day-to-day workshop operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
  • Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
  • Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
  • Collaboration & Communication: Work closely with cross-functional teams (e.g. Operations Specialists and Customer service) to streamline operations and enhance service delivery.
  • Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.

FAQs

What is the primary responsibility of the Team Lead – E-Bike Mechanics?

The primary responsibility of the Team Lead – E-Bike Mechanics is to oversee and guide the mechanics team, ensuring smooth operations, high-quality standards in e-bike refurbishment and repair, and fostering a positive team culture.

What qualifications are required for this position?

Candidates should have extensive hands-on experience in e-bike mechanics (5+ years preferred), previous team management experience, strong diagnostic and repair skills, excellent organizational abilities, and a passion for sustainable mobility.

Is previous experience in team management necessary?

Yes, candidates should have previous team management experience, with a proven track record of mentoring and developing team members.

What tools and equipment will I work with?

You will work with state-of-the-art tools and equipment, including the latest repair diagnostic equipment, in a comfortable environment with electric stands.

What languages are required for this role?

Good knowledge of English is required, and knowledge of German is a plus.

What are the working hours for this position?

The working hours are during the week, with weekends off.

Is there an opportunity for growth in this position?

Yes, there are opportunities for professional growth and career advancement, with performance evaluations every six months and potential for promotions.

Will I receive a salary?

Yes, you will receive a competitive fixed monthly salary along with a permanent employment contract.

What is the company culture like?

Upway fosters a flat organization with highly motivated and talented people passionate about excellence, innovation, and making a substantial impact on society.

How does Upway contribute to sustainable mobility?

Upway's mission is to make e-bikes the norm, redefining mobility accessibility while being the global leading platform for certified pre-owned and refurbished e-bikes.

Building the largest marketplace for reconditioned e-bikes, making electric mobility more affordable and reducing waste

Marketing & Advertising
Industry
51-200
Employees

Mission & Purpose

Upway is a company that specialises in providing digital marketing and communication solutions tailored to the needs of businesses. Their ultimate mission is to enhance the online presence and visibility of their clients through strategic digital strategies, including website development, SEO (Search Engine Optimisation), social media management, and online advertising campaigns. The purpose of Upway is to help businesses grow and succeed in the competitive digital landscape by delivering effective and innovative marketing solutions that drive traffic, increase brand awareness, and generate leads. They aim to achieve measurable results and foster long-term relationships with their clients by delivering personalised and impactful digital marketing strategies.