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Trade Parts Advisor - Mercedes Benz

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Inchcape

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need excellent communication, organizational, and IT skills, time management, target-driven experience, and a full UK driving licence. Passion for customer experience is essential.
  • You will provide excellent customer service, advise on parts availability, manage stock levels, arrange deliveries, process payments, and maintain accurate customer records.

Requirements

  • Excellent communication and organisational skills
  • A passion for delivering an incredible experience to all, whether internal or external customers
  • IT Skills including previous use of web systems, email and Microsoft excel
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target driven role
  • Full UK driving licence

Responsibilities

  • Provide an outstanding level of customer care to those
  • Advise customers on parts availability
  • Provide advice on suitable parts to fit the customer’s requirements
  • Monitor and manage stock levels
  • Monitor and arrange stock delivery
  • Obtain and process payments in a timely manner in adherence to Inchcape policy
  • Maintain accurate customer records on our systems

FAQs

What is the salary for the Parts Advisor position?

The salary for the Parts Advisor position is £26,862.26 plus On-Target Earnings (OTE) and employee benefits.

What are the working hours for this role?

The working hours for this role are 45 hours per week, on a full-time basis.

What kind of benefits do you offer?

We offer various benefits including 33 days of annual leave, retail discounts, gym discounts, cash healthcare plans, a cycle-to-work scheme, car discounts, a flexible pension scheme, a Sharesave scheme, family-friendly policies, a wellbeing programme, an internal colleague recognition system, and a community volunteering day.

What skills are desirable for this position?

Desirable skills include excellent communication and organisational skills, a passion for delivering incredible customer experiences, IT skills (including experience with web systems, email, and Microsoft Excel), excellent time management skills, and previous experience in a target-driven role. A full UK driving licence is also required.

Is previous experience in the automotive industry necessary?

Previous experience in the automotive industry is not necessary. We welcome candidates who care about delivering great customer experiences.

What type of customer interactions will I have in this role?

In this role, you will interact with customers face-to-face and over the phone, providing them with outstanding customer service and advising them on parts availability and suitability.

How does the company support career progression?

The company provides support for career progression through comprehensive training and encouraging employees to aim for advancement within the organization.

What is Group 1 Automotive's mission?

Group 1 Automotive's mission is to create outstanding and trusted experiences for customers, partners, and employees.

Are there opportunities for community engagement or volunteering?

Yes, we offer a community volunteering day as part of our employee benefits.

Do I need specific automotive technical knowledge for this role?

While specific automotive technical knowledge is not mandatory, a passion for providing great customer service and the ability to advise on parts availability and suitability will be essential.

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Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.