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CXG

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Marketing
  • Bayreuth
  • Quick Apply

AI generated summary

  • You must be 18+, a current customer of premium/luxury brands, not under contract with a retailer, and reliable with a passion for customer experiences. No experience needed; honest feedback valued.
  • You will select tasks, visit luxury stores or assess online experiences, observe ambiance and service, and provide honest feedback through questionnaires on our platform.

Requirements

  • Sie müssen mindestens 18 Jahre alt sein
  • Derzeitiger Kunde von Premium- und Luxusmarken
  • Steht derzeit nicht unter Vertrag mit einer Einzelhandelsmarke, um Unparteilichkeit zu gewährleisten
  • Pünktlich, organisiert, detailorientiert und zuverlässig
  • Aufmerksam und leidenschaftlich in Bezug auf Kundenerfahrungen
  • Es sind keine Vorkenntnisse erforderlich; wir schätzen ehrliches Feedback von echten Kunden

Responsibilities

  • Wählen Sie Ihre Aufgaben - stimmen Sie Ihre Missionen mit Ihren persönlichen Vorlieben und Ihrem Profil ab
  • Besuchen Sie Luxusgeschäfte oder bewerten Sie online - sprechen Sie mit den Verkäufern in den Geschäften oder online, bequem von zu Hause aus
  • Beobachten Sie genau - prüfen Sie das Ambiente, die Servicequalität und das allgemeine Kundenerlebnis
  • Geben Sie ehrliches Feedback - nutzen Sie unsere Plattform, um Ihre Beobachtungen über Fragebögen mitzuteilen

FAQs

What is the role of a Luxury Brand Evaluator?

As a Luxury Brand Evaluator, you will assess customer experiences with premium brands, providing critical feedback to help improve their services.

What types of brands will I be working with?

You will be collaborating with renowned luxury brands, including Louis Vuitton, Prada, Dolce & Gabbana, Bentley, and many others across fashion, jewelry, beauty, and the automotive industry.

How flexible are the tasks?

Each store visit takes about 20 minutes, allowing you the flexibility to complete multiple assignments that fit your personal preferences and schedule.

How often can I expect assignments?

You can perform multiple evaluations each month, with frequent opportunities to work with prestigious brands.

What kind of compensation can I expect?

You will receive a fee for non-purchase evaluations based on the complexity of the task, and for shopping-based evaluations, you can get reimbursement for approved items as outlined in the task description.

Do I need prior experience to apply?

No prior experience is necessary; we value honest feedback from genuine customers.

Are there any specific requirements I need to meet to apply?

Yes, you must be at least 18 years old, currently use premium and luxury brands, not be under contract with a retail brand to ensure impartiality, and display punctuality, organization, attention to detail, and reliability.

How do I sign up to become a Luxury Brand Evaluator?

To become a member of the CXG community, you need to register at live.cxg.com, complete your profile, get certified, and apply for missions that interest you.

Is there training provided for this role?

Yes, you will need to pass a general certification to gain access to the missions, which serves as your training.

Can I manage my tasks and feedback online?

Yes, you can use the user-friendly CXG Live platform to manage your assignments, certifications, and feedback seamlessly online.

Transforming Experiences.

Consulting
Industry
201-500
Employees
2006
Founded Year

Mission & Purpose

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.