Logo of Huzzle

Home

Matches

Explore

Manage

Find 51,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Outpatients Bookings Officer - General Medicine

image

Frimley Health NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You should have GCSE English & Maths, ECDL, experience in a hospital or busy office, strong customer service and IT skills, good communication, and knowledge of NHS targets and procedures.
  • You will arrange, reschedule, and cancel patient appointments, manage waiting lists, and liaise with clinical admin for effective scheduling in general medicine.

Requirements

  • GCSE english & Maths or equivalent
  • ECDL or equivalent
  • Experience of working in a hospital or busy office environment
  • Significant experience in difficult patient situations.
  • Some customer care experience
  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Excellent IT/microsoft office skills
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets.
  • Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
  • Ability to prioritise workload
  • Good knowledge of NHS targets
  • Knowledge of clinical and surgical procedures

Responsibilities

  • Arranging appointments over the telephone with patients
  • Booking patient appointments from waiting lists
  • Rescheduling and cancelling appointments at short notice, when required
  • Rescheduling of appointments due to annual leave/other commitments
  • Liaising with clinical admin

FAQs

What is the main responsibility of an Outpatients Bookings Officer?

The main responsibility is to book outpatient appointments across multiple Trust sites for various specialties, ensuring Trust targets are met and providing high-quality customer service to patients and staff.

What qualifications are required for this role?

Essential qualifications include GCSE English and Maths or equivalent, and ECDL or equivalent. Desirable qualifications include an NVQ level 2 in administration or equivalent practical knowledge.

Is previous experience required for this position?

Yes, essential experience includes working in a hospital or busy office environment, dealing with difficult patient situations, and some customer care experience.

Are there any desirable experiences for applicants?

Yes, desirable experiences include previous work in the NHS and call center experience.

What skills are essential for the Outpatients Bookings Officer position?

Essential skills include good verbal and written communication, attention to detail, excellent IT/Microsoft Office skills, strong customer service skills, logical thinking, and the ability to prioritize workload.

Are there opportunities for professional development in this role?

Yes, Frimley Health NHS Foundation Trust offers first-class development opportunities for all staff, including professional, management, leadership, and clinical skills training.

Is there a focus on work-life balance at Frimley Health NHS Foundation Trust?

Yes, the Trust emphasizes maintaining a healthy work-life balance and encourages applications from individuals seeking flexible working arrangements.

What specialties will the Outpatients Bookings Officer be working with?

The officer will be involved with Respiratory, Cardiology, Cardiac Rehab, Dermatology, Stroke, Renal, and Haematology specialties.

How does Frimley Health NHS Foundation Trust support inclusivity?

The Trust is committed to being an inclusive and disability confident employer and has received recognition for its support of the Armed Forces Employment Recognition Scheme.

What are the core values of Frimley Health NHS Foundation Trust?

The core values are Committed to Excellence, Working Together, and Facing the Future, which guide the staff's behavior towards patients, visitors, and each other.

image

Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.

OpportunitiesView all