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Ward Clerk

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Frimley Health NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need GCSE or equivalent, advanced IT skills, EPIC training, excellent communication, and experience as a receptionist or ward clerk in a fast-paced environment.
  • You will provide administrative support, manage patient admissions and discharges, maintain confidentiality, handle inquiries, and ensure excellent customer care.

Requirements

  • Educated to GCSE or equivalent
  • Evidence of higher education
  • Excellent communication skills (both verbal and written)
  • Able to organise, priortise own workload with minimal supervision
  • Good IT skills, EPIC trained
  • Advanced IT skills
  • Experience working as a receptionist/ward clerk
  • Experience of working in fast paced environment

Responsibilities

  • To provide admin and clerical support to the unit and assist the team in the provision of high standard patient care.
  • To ensure that all patients and other members of the public and staff are treated in a polite and considerate manner and receive prompt attention when required.
  • To work as part of the Ward Clerk team in providing exemplary reception duties. Those reception duties include excellent communication skills, completion of patients’ admission, discharge requirements, completing patient follow up appointments as per instruction and reviewing ward stock levels.
  • To maintain patient confidentiality and ensure that all documentation and computer data entries are in line with Information Governance Guidance.
  • To greet patients’, visitors and staff to the ward. Provide excellent customer care service.
  • To deal with patients, relatives, and multi-disciplinary teams (MDTs) telephone enquiries effectively and in a courteous manner, conveying any messages clearly, promptly, and accurately. Answer telephone calls in a professional manner. Provide general information over the telephone as per the limits of the role - clinical concern must be referred to the nurse in charge.
  • Keep staff informed of admissions and discharges and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or by telephone.
  • Maintain accurate admission, transfer and discharge information on EPIC system.
  • Assist to improve patient experience questionnaire compliance.
  • File reports, scan correspondence, forms, etc. in patients’ electronic notes in an ordered manner when required. Upload relevant documents on EPIC media as instructed by registered staff.
  • Arrange transport/transfer for patient between departments and to destinations outside the hospital, as required. Follow up with booking references.

FAQs

What are the main responsibilities of a Ward Clerk at Frimley Park Hospital?

The main responsibilities include providing administrative support to the nursing staff, managing patient admissions and discharges, maintaining patient confidentiality, handling communication with patients and visitors, and ensuring proper documentation and data entry.

What qualifications are required for this role?

The essential qualification is being educated to GCSE level or equivalent, while a higher education qualification is desirable.

Is experience required for this position?

Yes, candidates must have experience working as a receptionist or ward clerk and experience in a fast-paced environment.

Are there opportunities for career development within Frimley Health NHS Foundation Trust?

Yes, the Trust is committed to providing first-class development opportunities for all staff, including professional, management, leadership, and clinical skills training.

What skills are required for the Ward Clerk position?

Essential skills include excellent verbal and written communication, the ability to prioritize workload with minimal supervision, and good IT skills. Advanced IT skills are desirable.

What is the working environment like for this role?

The working environment is team-oriented, requiring you to work closely with nursing staff and other departments to provide excellent patient care and support.

Are flexible working arrangements available?

Yes, the Trust encourages applications from individuals who wish to work flexibly and strives to accommodate various working patterns and hours.

How does the Trust ensure patient confidentiality?

The Trust ensures patient confidentiality by enforcing Information Governance Guidance and maintaining secure and accurate documentation and data entries.

What IT systems will I be using as a Ward Clerk?

You will be using the EPIC system to maintain patient records, manage admissions, transfers, discharges, and other clerical tasks.

Is there an expectation to assist with patient transport and transfers?

Yes, part of the responsibilities includes arranging and following up on transport and transfer for patients between departments and to external destinations.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.

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