Large

Rentokil Initial plc employs 44,500 people across 83 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business.

As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide.

Rentokil Initial plc is listed on the London Stock Exchange (FTSE 50).

Retail & Consumer Goods

Rentokil Initial

Global leaders in Pest Control, Hygiene, Plants & Scenting services

You need Grade 12, a sales management track record, strong communication and numeric skills, leadership experience, computer literacy, a valid driver's license, and a goal-oriented, energetic attitude.

You will lead sales teams, manage performance, drive training, conduct assessments, set targets, analyze metrics, and foster a customer service culture while achieving sales and retention goals.

Customer Relations

Sales & Business Development

Cape Town

Rentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia. Requirements: A vacancy has arisen for a Branch Sales Manager in Cape Town To provide leadership and focus for Sales colleagues in order to create an effective sales force, achieve or exceed budgeted sales into new and existing customer base. To achieve and improve on retention levels in the customer base and improve on this trend Key Outputs and Accountability 
<ul>
 <li>rnover growth through gross sales, price increases and jobbing revenue, better than budget.</li>
 <li>Effective management thereby ensuring the development and retention of quality sales colleagues.</li>
 <li>Inspirational Leadership</li>
 <li>Be hands on, ensuring that infield training with all sales colleagues is being implemented on a regular basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues abilities. Under 6 months - once a week infield assessments to be conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus - monthly assessments to be conducted infield.</li>
 <li>Accurately identify appropriate action plans to ensure development of all colleagues.</li>
 <li>Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.</li>
 <li>Conduct Weekly 1:1 meetings with all sales colleagues to understand development requirements. Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.</li>
 <li>Using excellent coaching skills to ensure sales colleagues are developed, mentored and developed.</li>
 <li>Using individual performance ratios, agree to targets and objectives with all reports.</li>
 <li>Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.</li>
 <li>Ensure appropriate training is delivered reviewed and implemented.</li>
 <li>Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.</li>
 <li>Monthly meetings with regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.</li>
 <li>Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.</li>
 <li>Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.</li>
 <li>Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.</li>
 <li>Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.</li>
 <li>Weekly meetings with regional sales manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.</li>
 <li>Weekly forecast meetings are held with regional sales manager to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of SMOS and the pipeline document.</li>
 <li>Drive the up sell campaign divisionally and regionally to ensure increased service covers.</li>
 <li>Monthly cross divisional meetings to be held with regional sales manager to ensure that all opportunities are being explored, regular cross divisional infield training is taking place and 100% identification of all target prospects are being identified.</li>
 <li>Drive cross divisional leads</li>
 <li>Hold monthly branch sales and service meetings where excellence is recognised and celebrated.</li>
 <li>Hold regular quarterly RISA sales and service meetings to recognise excellence across all divisions.</li>
 <li>Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.</li>
 <li>Analyse service delivery in constructive communications with Service Manager.</li>
 <li>Assist sales colleagues with preparation of proposals and presentations to board level.</li>
 <li>Initiate and co-ordinate development of action plans to penetrate new markets.</li>
 <li>Ensure that follow up is completed and effective communication with service takes place.</li>
 <li>Ensure that effective recruitment and selection is achieved by complying with best practice and the sales recruitment policy.</li>
 <li>Invest energy and motivation of staff and create a “customer service” culture.</li>
 <li>Drive all divisional and national reward and recognition schemes.</li>
</ul> SKILLS (Essential) BEHAVIOURAL 
<ul>
 <li>Individual leadership / influencing</li>
 <li>Customer service orientation</li>
 <li>Highly energetic and goal orientated</li>
 <li>Self-starter</li>
 <li>Very high energy levels</li>
</ul> SKILLS (Essential) 
<ul>
 <li>Highly developed communication (including listening) skills (written / verbal / non-verbal)</li>
 <li>Analysis / problem assessment</li>
 <li>Coaching</li>
 <li>Persuasiveness / sales ability</li>
 <li>Quality orientation / attention to detail</li>
 <li>Negotiation</li>
 <li>Developing organizational talent</li>
 <li>Computer literacy (MS word, outlook, excel &amp; internet)</li>
 <li>Valid driver’s license is a pre-requisite</li>
 <li>Numeric skills</li>
 <li>Presentation skills</li>
</ul> Qualifications and Experience 
<ul>
 <li>Grade 12 (Matric or equivalent)</li>
 <li>Tertiary qualification in Sales Management advantageous</li>
 <li>Track record which demonstrates successful sales management</li>
 <li>Recruitment, development and retention of sales staff</li>
 <li>Delivery of results against demanding growth targets</li>
 <li>Telesales management</li>
 <li>Managed in completely new business environment (i.e. brand new clientele)</li>
 <li>Virtual office management</li>
</ul> Benefits: Are you interested? Here's what you can expect when you join us... A number of benefits including: 
<ul>
 <li>Medical Aid</li>
 <li>Retirement funding</li>
</ul> Employment Equity Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets. Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Rentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com  Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.  Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.  Requirements: A vacancy has arisen for a Branch Sales Manager in Cape Town To provide leadership and focus for Sales colleagues in order to create an effective sales force, achieve or exceed budgeted sales into new and existing customer base. To achieve and improve on retention levels in the customer base and improve on this trend  Key Outputs and Accountability 

 rnover growth through gross sales, price increases and jobbing revenue, better than budget.
 Effective management thereby ensuring the development and retention of quality sales colleagues.
 Inspirational Leadership
 Be hands on, ensuring that infield training with all sales colleagues is being implemented on a regular basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues abilities. Under 6 months - once a week infield assessments to be conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus - monthly assessments to be conducted infield.
 Accurately identify appropriate action plans to ensure development of all colleagues.
 Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.
 Conduct Weekly 1:1 meetings with all sales colleagues to understand development requirements. Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.
 Using excellent coaching skills to ensure sales colleagues are developed, mentored and developed.
 Using individual performance ratios, agree to targets and objectives with all reports.
 Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.
 Ensure appropriate training is delivered reviewed and implemented.
 Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.
 Monthly meetings with regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.
 Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.
 Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.
 Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.
 Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.
 Weekly meetings with regional sales manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
 Weekly forecast meetings are held with regional sales manager to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of SMOS and the pipeline document.
 Drive the up sell campaign divisionally and regionally to ensure increased service covers.
 Monthly cross divisional meetings to be held with regional sales manager to ensure that all opportunities are being explored, regular cross divisional infield training is taking place and 100% identification of all target prospects are being identified.
 Drive cross divisional leads
 Hold monthly branch sales and service meetings where excellence is recognised and celebrated.
 Hold regular quarterly RISA sales and service meetings to recognise excellence across all divisions.
 Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.
 Analyse service delivery in constructive communications with Service Manager.
 Assist sales colleagues with preparation of proposals and presentations to board level.
 Initiate and co-ordinate development of action plans to penetrate new markets.
 Ensure that follow up is completed and effective communication with service takes place.
 Ensure that effective recruitment and selection is achieved by complying with best practice and the sales recruitment policy.
 Invest energy and motivation of staff and create a “customer service” culture.
 Drive all divisional and national reward and recognition schemes.
 SKILLS (Essential) BEHAVIOURAL 

 Individual leadership / influencing
 Customer service orientation
 Highly energetic and goal orientated
 Self-starter
 Very high energy levels
 SKILLS (Essential) 

 Highly developed communication (including listening) skills (written / verbal / non-verbal)
 Analysis / problem assessment
 Coaching
 Persuasiveness / sales ability
 Quality orientation / attention to detail
 Negotiation
 Developing organizational talent
 Computer literacy (MS word, outlook, excel & internet)
 Valid driver’s license is a pre-requisite
 Numeric skills
 Presentation skills
 Qualifications and Experience 

 Grade 12 (Matric or equivalent)
 Tertiary qualification in Sales Management advantageous
 Track record which demonstrates successful sales management
 Recruitment, development and retention of sales staff
 Delivery of results against demanding growth targets
 Telesales management
 Managed in completely new business environment (i.e. brand new clientele)
 Virtual office management
 Benefits: Are you interested? Here's what you can expect when you join us...  A number of benefits including:

 Medical Aid
 Retirement funding
 Employment Equity Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets. Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

1 x Branch Sales Manager- WC - Rentokil Initial

1 x Branch Sales Manager- WC

You need a full clean driving licence, strong communication skills, good time management, and enthusiasm for customer engagement. No pest or height phobias required; training provided.

You will service clients, provide pest control expertise, complete detailed reports, offer comprehensive solutions, and maintain a professional appearance at all times.

Facilities Management

Cork

Position: Rookie Pest Control Technician Location: Cork City, (Ballincollig, Carrigrohane, Wilton) Contract: Permanent, Full Time Salary: Base €29,000, Per Annum, paid monthly Are you our next Rookie Pest Control Technician? Rentokil Pest Control is currently seeking a motivated and enthusiastic Rookie Pest Control Technician, everyday you will be required to service our clients from the branch client. Requirements: Key Responsibilities 
<ul>
 <li>To service and keep up to date with your client base to a high standard at all times.</li>
 <li>To offer expert opinion and guidance to your customer on all aspects of pest control.</li>
 <li>To complete accurate reports on every call, to ensure the client is fully informed of Rentokil Pest Control’s actions on their premises</li>
 <li>To strive to always offer your customer one complete solution to their pest control problem</li>
 <li>To project a professional image at all times through being clean and well presented</li>
</ul> Requirements: To be considered for the Rookie Pest Control Technician position you will ideally have the following; 
<ul>
 <li>Full clean driving licence</li>
 <li>Have a keen interest in Pest Control - Have no phobias regarding heights or pests</li>
 <li>Excellent communication skills both written and verbal.</li>
 <li>Good Time Management - Your day will be busy with managing and prioritising your workload</li>
 <li>Enthusiasm is required to engage with every one of your customers, smile, say hello, and identify any opportunities to generate new business.</li>
</ul> You don’t need to be an expert in Pest Control, as comprehensive training will be provided. Benefits: As well as joining a FTSE100 company, we also offer you: 
<ul>
 <li>A competitive salary package</li>
 <li>Company Vehicle &amp; fuel card</li>
 <li>Long Service Awards</li>
 <li>Uniforms and Equipment</li>
 <li>Progression Opportunities</li>
 <li>4 weeks annual leave increasing to 5 weeks</li>
 <li>Additional variable pay opportunity through the introduction of new business</li>
 <li>On call allowance</li>
 <li>Access to Company pension</li>
 <li>Refer a Friend bonus</li>
 <li>TrustPilot reward</li>
 <li>Employee Assistance Programme</li>
 <li>Cycle to Work Scheme</li>
 <li>Life Assurance</li>
</ul> If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please call us on +353 45 850 710 or visit our website https://www.rentokil-initial.com/ Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here. INDBASIC

Position: Rookie Pest Control Technician Location: Cork City, (Ballincollig, Carrigrohane, Wilton) Contract: Permanent, Full Time Salary: Base €29,000, Per Annum, paid monthly  Are you our next Rookie Pest Control Technician? Rentokil Pest Control is currently seeking a motivated and enthusiastic Rookie Pest Control Technician, everyday you will be required to service our clients from the branch client.  Requirements: Key Responsibilities 

 To service and keep up to date with your client base to a high standard at all times.
 To offer expert opinion and guidance to your customer on all aspects of pest control.
 To complete accurate reports on every call, to ensure the client is fully informed of Rentokil Pest Control’s actions on their premises
 To strive to always offer your customer one complete solution to their pest control problem
 To project a professional image at all times through being clean and well presented
 Requirements: To be considered for the Rookie Pest Control Technician position you will ideally have the following; 

 Full clean driving licence
 Have a keen interest in Pest Control - Have no phobias regarding heights or pests
 Excellent communication skills both written and verbal.
 Good Time Management - Your day will be busy with managing and prioritising your workload
 Enthusiasm is required to engage with every one of your customers, smile, say hello, and identify any opportunities to generate new business.
 You don’t need to be an expert in Pest Control, as comprehensive training will be provided.  Benefits: As well as joining a FTSE100 company, we also offer you:

 A competitive salary package
 Company Vehicle & fuel card
 Long Service Awards
 Uniforms and Equipment
 Progression Opportunities
 4 weeks annual leave increasing to 5 weeks
 Additional variable pay opportunity through the introduction of new business
 On call allowance
 Access to Company pension
 Refer a Friend bonus
 TrustPilot reward
 Employee Assistance Programme
 Cycle to Work Scheme
 Life Assurance
 If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please call us on +353 45 850 710 or visit our website https://www.rentokil-initial.com/  Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.  INDBASIC

Pest Control Technician - Cork City - Rentokil Initial

Pest Control Technician - Cork City

You need a full clean driving license, interest in pest control, no phobias of heights/pests, strong communication skills, good time management, and enthusiasm for customer engagement.

You will service clients, provide expert pest control guidance, complete detailed reports, offer comprehensive solutions, and maintain a professional appearance at all times.

Position: Rookie Pest Control Technician Location: East Cork (Middleton, Glanmire, Cobh, Carrigtwohill) Contract: Permanent, Full Time Salary: Base €29,000, Per Annum, paid monthly Are you our next Rookie Pest Control Technician? Rentokil Pest Control is currently seeking a motivated and enthusiastic Rookie Pest Control Technician, everyday you will be required to service our clients from the branch client. Requirements: Key Responsibilities 
<ul>
 <li>To service and keep up to date with your client base to a high standard at all times.</li>
 <li>To offer expert opinion and guidance to your customer on all aspects of pest control.</li>
 <li>To complete accurate reports on every call, to ensure the client is fully informed of Rentokil Pest Control’s actions on their premises</li>
 <li>To strive to always offer your customer one complete solution to their pest control problem</li>
 <li>To project a professional image at all times through being clean and well presented</li>
</ul> Requirements: To be considered for the Rookie Pest Control Technician position you will ideally have the following; 
<ul>
 <li>Full clean driving licence</li>
 <li>Have a keen interest in Pest Control - Have no phobias regarding heights or pests</li>
 <li>Excellent communication skills both written and verbal.</li>
 <li>Good Time Management - Your day will be busy with managing and prioritising your workload</li>
 <li>Enthusiasm is required to engage with every one of your customers, smile, say hello, and identify any opportunities to generate new business.</li>
</ul> You don’t need to be an expert in Pest Control, as comprehensive training will be provided. Benefits: As well as joining a FTSE100 company, we also offer you: 
<ul>
 <li>A competitive salary package</li>
 <li>Company Vehicle &amp; fuel card</li>
 <li>Long Service Awards</li>
 <li>Uniforms and Equipment</li>
 <li>Progression Opportunities</li>
 <li>4 weeks annual leave increasing to 5 weeks</li>
 <li>Additional variable pay opportunity through the introduction of new business</li>
 <li>On call allowance</li>
 <li>Access to Company pension</li>
 <li>Refer a Friend bonus</li>
 <li>TrustPilot reward</li>
 <li>Employee Assistance Programme</li>
 <li>Cycle to Work Scheme</li>
 <li>Life Assurance</li>
</ul> If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please call us on +353 45 850 710 or visit our website https://www.rentokil-initial.com/ Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here. INDBASIC

Position: Rookie Pest Control Technician Location: East Cork (Middleton, Glanmire, Cobh, Carrigtwohill) Contract: Permanent, Full Time Salary: Base €29,000, Per Annum, paid monthly  Are you our next Rookie Pest Control Technician? Rentokil Pest Control is currently seeking a motivated and enthusiastic Rookie Pest Control Technician, everyday you will be required to service our clients from the branch client.  Requirements: Key Responsibilities 

 To service and keep up to date with your client base to a high standard at all times.
 To offer expert opinion and guidance to your customer on all aspects of pest control.
 To complete accurate reports on every call, to ensure the client is fully informed of Rentokil Pest Control’s actions on their premises
 To strive to always offer your customer one complete solution to their pest control problem
 To project a professional image at all times through being clean and well presented
 Requirements: To be considered for the Rookie Pest Control Technician position you will ideally have the following; 

 Full clean driving licence
 Have a keen interest in Pest Control - Have no phobias regarding heights or pests
 Excellent communication skills both written and verbal.
 Good Time Management - Your day will be busy with managing and prioritising your workload
 Enthusiasm is required to engage with every one of your customers, smile, say hello, and identify any opportunities to generate new business.
 You don’t need to be an expert in Pest Control, as comprehensive training will be provided.  Benefits: As well as joining a FTSE100 company, we also offer you:

 A competitive salary package
 Company Vehicle & fuel card
 Long Service Awards
 Uniforms and Equipment
 Progression Opportunities
 4 weeks annual leave increasing to 5 weeks
 Additional variable pay opportunity through the introduction of new business
 On call allowance
 Access to Company pension
 Refer a Friend bonus
 TrustPilot reward
 Employee Assistance Programme
 Cycle to Work Scheme
 Life Assurance
 If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please call us on +353 45 850 710 or visit our website https://www.rentokil-initial.com/  Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.  INDBASIC

Pest Control Technician - Middleton - Rentokil Initial

Pest Control Technician - Middleton

You should have good interpersonal, analytical, and communication skills, a B. Sc. in Chemistry/Zoology/Agriculture, and tech knowledge in pest management. Proficiency in computer software is essential.

You will train technicians, conduct inspections, manage materials, ensure service compliance, handle customer complaints, and promote safety and productivity in daily operations.

Bangalore

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: 
<ul>
 <li>OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs.</li>
</ul> Job Responsibilities: 
<ul>
 <li>Core Operations</li>
 <li>Ensure the availability of qualified (trained &amp; certified) Technicians at all times as per Technical Training Guidelines.</li>
 <li>Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines &amp; service SOPs.</li>
 <li>Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.</li>
 <li>Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.</li>
 <li>Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as &amp; when required.</li>
 <li>Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)</li>
 <li>Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.</li>
 <li>Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi &amp; SA (including QSRs)</li>
 <li>Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs</li>
 <li>Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP</li>
 <li>Ensure proper schedule of maintenance &amp; repairs of equipment is established &amp; is followed periodically.</li>
 <li>In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.</li>
 <li>Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.</li>
 <li>Approval of conveyance amount for assigned technicians</li>
 <li>Promote the highest grooming standards (uniform, Safety shoes, PPEs)</li>
 <li>Advance Operations</li>
 <li>Conduct PMI 'Pest Audit' as per icabs- QSRs &amp; Small branch accounts</li>
 <li>Plan &amp; execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.</li>
 <li>Identify &amp; resolve Service delivery issues in coordination with the Branch Manager</li>
 <li>Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.</li>
 <li>Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO &amp; ensure closure by monitoring open tickets on a weekly basis</li>
 <li>Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)</li>
 <li>Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager</li>
 <li>Ensure adequate stocks of materials as pending &amp; new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.</li>
 <li>Track and monitor materials consumption to ensure branch material consumption within the target.</li>
 <li>Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.</li>
 <li>Monitor and drive service productivity and efficiency.</li>
 <li>Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor</li>
 <li>Ensure Service leads are submitted by all technicians as per the target</li>
 <li>Monitor &amp; report to Line Manager on input costs at all major sites as per gross margin agreed &amp; discuss action plans to bring it within limits.</li>
 <li>Actively drive Service &amp; Product Leads for assigned technician group within service area by on the job coaching to create density of customers.</li>
 <li>Encourage technicians to plan their leaves in advance to curb absenteeism</li>
 <li>Help Resolve any Grievances &amp; IR issues of Technicians &amp; bring to the notice of the Line Manager on day to day basis</li>
 <li>Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.</li>
 <li>Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.</li>
 <li>Key Result Areas:</li>
 <li>100% completion of PMI 'Pest Audit' as per icabs- QSRs &amp; Small branch accounts</li>
 <li>Material consumption target to be met 100% as per Branch AoP target</li>
 <li>TPA and Development plan completion as per target- 100%</li>
 <li>Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month.</li>
 <li>100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)</li>
 <li>Self learning and development- Above 90% score in online assessment.</li>
</ul> Requirements: Competencies (Skills essential to the role): 
<ul>
 <li>Good interpersonal skills</li>
 <li>Good Analytical &amp; Problem-solving skills</li>
 <li>Ability to communicate effectively</li>
 <li>Should be proactive in planning &amp; organizing</li>
 <li>Technical knowledge of Pests, Service Processes, Chemicals &amp; Equipment.</li>
</ul> • Educational Qualification / Other Requirement: 
<ul>
 <li>Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.</li>
 <li>Proficient in use of computer applications &amp; systems with Excel, Word, PowerPoint (or its equivalent)</li>
 <li>Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc</li>
</ul> Role Type / Key working relationships: 
<ul>
 <li>Individual Contributor</li>
 <li>External team- Customers and Customer representative</li>
 <li>Internal team- ABM/BM, Operations &amp; Sales Colleagues, Planners</li>
</ul> Benefits: What can you expect from RPCI? 
<ul>
 <li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li>
 <li>Safety</li>
 <li>Integrity</li>
 <li>Innovation</li>
 <li>Learning &amp; Development</li>
 <li>Open &amp; Transparent</li>
 <li>Performance Orientation</li>
</ul> DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. .

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com  About the Role:

 OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs.
 Job Responsibilities:

 Core Operations
 Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.
 Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
 Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
 Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
 Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required.
 Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
 Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.
 Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
 Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
 Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
 Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically.
 In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.
 Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.
 Approval of conveyance amount for assigned technicians
 Promote the highest grooming standards (uniform, Safety shoes, PPEs)
 Advance Operations
 Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
 Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.
 Identify & resolve Service delivery issues in coordination with the Branch Manager
 Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
 Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
 Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
 Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
 Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
 Track and monitor materials consumption to ensure branch material consumption within the target.
 Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
 Monitor and drive service productivity and efficiency.
 Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
 Ensure Service leads are submitted by all technicians as per the target
 Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
 Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
 Encourage technicians to plan their leaves in advance to curb absenteeism
 Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
 Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
 Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.
 Key Result Areas:
 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
 Material consumption target to be met 100% as per Branch AoP target
 TPA and Development plan completion as per target- 100%
 Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month.
 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)
 Self learning and development- Above 90% score in online assessment.
 Requirements: Competencies (Skills essential to the role):

 Good interpersonal skills
 Good Analytical & Problem-solving skills
 Ability to communicate effectively
 Should be proactive in planning & organizing
 Technical knowledge of Pests, Service Processes, Chemicals & Equipment.
 •  Educational Qualification / Other Requirement:

 Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
 Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
 Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc
 Role Type / Key working relationships:

 Individual Contributor
 External team- Customers and Customer representative
 Internal team- ABM/BM, Operations & Sales Colleagues, Planners
 Benefits: What can you expect from RPCI? 

 Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
 Safety
 Integrity
 Innovation
 Learning & Development
 Open & Transparent
 Performance Orientation
 DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.  .

Field Operations Executive - Bangalore East - Rentokil Initial

Field Operations Executive - Bangalore East

You need a degree, 1-3 years managing a team, basic computer skills, good communication, territory knowledge, and occasional travel. Timely issue reporting to management is essential.

You will manage service scheduling, ensure tech tool usage, handle customer complaints, oversee documentation, track productivity, and coordinate with teams to optimize service efficiency and reporting.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: 
<ul>
 <li>"Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."</li>
</ul> Job Responsibilities: 
<ul>
 <li>To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced.</li>
 <li>Must have a good knowledge of the branch territory.</li>
 <li>To ensure that the Service Companion usage is maximised for all the service deliveries &amp; should be always above 95%</li>
 <li>Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch</li>
 <li>To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time</li>
 <li>Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning”</li>
 <li>Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.</li>
 <li>Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly.</li>
 <li>Manage service documentation and ensure all customer/technician’s feedback are followed up with actions</li>
 <li>Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise.</li>
 <li>Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner</li>
 <li>Coordinate with the IT team for new users, device issues etc.</li>
 <li>Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity</li>
 <li>Follow callout process so as to ensure that the complaints are delivered only after raising the ticket</li>
 <li>Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.</li>
 <li>Reviews and provides service compliance updates daily.</li>
 <li>Assist &amp; help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs</li>
 <li>Maintain positive working relationship and effective communication with Sales &amp; Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling</li>
 <li>Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time &amp; routine requirements</li>
 <li>Utilise the Route technicians for jobbing only after the route technicians routine services are delivered</li>
 <li>Expected to be knowledgeable about company safety policies and safety (SRA)</li>
</ul> requirements on the job, be able to read and understand company policies 
<ul>
 <li>Any unresolved issues should be quickly elevated to the next level of management for</li>
</ul> prompt resolution 
<ul>
 <li>Any other similar duties as and when specified by the manager</li>
</ul> REPORTING 
<ul>
 <li>Daily, weekly &amp; monthly (SOS) State of Service for Branch. Residential GSS SOS should also</li>
</ul> be the priority 
<ul>
 <li>Weekly reporting of pending jobs, ageing profiles to ABM/BM</li>
 <li>Monthly reporting of technician wise trends.</li>
 <li>Maintain State of Service and productivity data per technician</li>
 <li>Maintain visibility on complaints received and report on all call outs / critical incidents received from branch.</li>
 <li>Annual Leave planning of technicians</li>
 <li>Ensure that each technician service productivity is achieved as per set targets</li>
</ul> Key Result Areas: 
<ul>
 <li>On time service planning with ZERO pending services every month</li>
 <li>Monitoring SCP active devices &amp; Usage on weekly basis</li>
 <li>Minimum expectancy on SCP active device(100%) &amp; usage &gt;95%</li>
 <li>Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch</li>
 <li>Minimizing service backlog (meet our contractual obligations)</li>
</ul> Competencies (Skills essential to the role): 
<ul>
 <li>Be decisive</li>
 <li>Attention to details and accuracy</li>
 <li>Planning &amp; organizing</li>
 <li>Analytical skills</li>
 <li>Customer oriented</li>
 <li>Negotiation skills</li>
 <li>Ability to work patiently in a dynamic service environment</li>
</ul> Requirements: Educational Qualification / Other Requirement: 
<ul>
 <li>Minimum graduation with 1 to 3 years of relevant experience of managing team</li>
 <li>Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)</li>
 <li>Communication - speaking on phone to external customers &amp; internally with technicians,</li>
</ul> other Operations colleagues. 
<ul>
 <li>Knowledge of territory which is handled for planning</li>
 <li>Occasional Travel required within the Division</li>
 <li>Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required</li>
 <li>Communicate all service issues in a timely manner to the ABM/BM, Operations Manager</li>
</ul> Role Type / Key working relationships: 
<ul>
 <li>Individual contributor role</li>
 <li>External- Customers and customer representatives</li>
 <li>Internal - Sales, Operations, Business support functions</li>
</ul> Benefits: What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: 
<ul>
 <li>Safety</li>
 <li>Integrity</li>
 <li>Innovation</li>
 <li>Learning &amp; Development</li>
 <li>Open &amp; Transparent</li>
 <li>Performance Orientation</li>
</ul> DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. .

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com  About the Role:

 "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."
 Job Responsibilities:

 To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced.
 Must have a good knowledge of the branch territory.
 To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95%
 Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
 To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time
 Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning”
 Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
 Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly.
 Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
 Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise.
 Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
 Coordinate with the IT team for new users, device issues etc.
 Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity
 Follow callout process so as to ensure that the complaints are delivered only after raising the ticket
 Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
 Reviews and provides service compliance updates daily.
 Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs
 Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling
 Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
 Utilise the Route technicians for jobbing only after the route technicians routine services are delivered
 Expected to be knowledgeable about company safety policies and safety (SRA)
 requirements on the job, be able to read and understand company policies 

 Any unresolved issues should be quickly elevated to the next level of management for
 prompt resolution 

 Any other similar duties as and when specified by the manager
 REPORTING 

 Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also
 be the priority 

 Weekly reporting of pending jobs, ageing profiles to ABM/BM
 Monthly reporting of technician wise trends.
 Maintain State of Service and productivity data per technician
 Maintain visibility on complaints received and report on all call outs / critical incidents received from branch.
 Annual Leave planning of technicians
 Ensure that each technician service productivity is achieved as per set targets
 Key Result Areas:

 On time service planning with ZERO pending services every month
 Monitoring SCP active devices & Usage on weekly basis
 Minimum expectancy on SCP active device(100%) & usage >95%
 Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
 Minimizing service backlog (meet our contractual obligations)
 Competencies (Skills essential to the role):

 Be decisive
 Attention to details and accuracy
 Planning & organizing
 Analytical skills
 Customer oriented
 Negotiation skills
 Ability to work patiently in a dynamic service environment
 Requirements: Educational Qualification / Other Requirement:

 Minimum graduation with 1 to 3 years of relevant experience of managing team
 Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)
 Communication - speaking on phone to external customers & internally with technicians,
 other Operations colleagues. 

 Knowledge of territory which is handled for planning
 Occasional Travel required within the Division
 Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required
 Communicate all service issues in a timely manner to the ABM/BM, Operations Manager
 Role Type / Key working relationships:

 Individual contributor role
 External- Customers and customer representatives
 Internal - Sales, Operations, Business support functions
 Benefits: What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who  make our company what it is. We believe in:

 Safety
 Integrity
 Innovation
 Learning & Development
 Open & Transparent
 Performance Orientation
 DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. .

Rentokil Initial

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