FAQs
What is the primary responsibility of the Customer Care - Front Office position?
The primary responsibility is to manage customer relationships and ensure maximum customer satisfaction by collaborating with other departments within the company.
What are the main tasks involved in this role?
The main tasks include answering phone calls from customers and colleagues, directing inquiries to the sales team, tracking and resolving customer issues, managing cancellation requests, providing commercial information, and supporting the commercial area with necessary documents.
What qualifications are required for this role?
Required qualifications include good computer skills, excellent communication abilities, a solid understanding of business dynamics, strong problem-solving skills, a results-oriented approach, a sense of responsibility, flexibility, adaptability to stress, and a good knowledge of the English language.
What is the company that offers this position?
The position is offered by Rentokil Initial, which is a leading global provider of business services, specializing in Pest Control and Hygiene Services, with operations in over 90 countries.
Is there a specific working environment or culture mentioned?
Yes, the company emphasizes agility and local characteristics while benefiting from the strengths and experience of a multinational organization.
What is included in the compensation package?
The compensation package will be commensurate with professional experience in the sector and includes perks such as a meal voucher (Ticket Restaurant) of €7.50.
Are there any anti-discrimination policies in place for applicants?
Yes, the search is directed to candidates with no discrimination based on gender, age, or origin.
Where can I find the privacy policy before applying?
You can view the privacy policy at the following link: [Rentokil Initial Privacy Policy](https://www.rentokil-initial.com/site-services/cookie-and-privacy-policy/privacy-policy/italian_privacy_notice.aspx?__hstc=49426105.dd62cc660ea46de775918a7402af7235.1702330099304.1702330099304.1702330099304.1&__hssc=49426105.2.1702330099305&__hsfp=2860141656).