FAQs
What are the primary responsibilities of the Front Office Specialist?
The primary responsibilities include managing customer requests via phone and email, handling inbound calls related to client jobs, identifying client needs and proposing solutions, collaborating with other departments to resolve customer requests, and ensuring the respect of assigned KPIs.
What qualifications are required for this position?
Candidates should have at least 3 years of experience in structured route-based companies within a customer care or planning team, excellent communication skills, a strong focus on customer needs, attention to detail, organizational and problem-solving skills, and proficiency in computer tools, particularly Excel and the Google Suite.
Is previous experience in the pest management sector necessary?
Previous experience in the pest management sector is considered a plus, along with knowledge of pest behavior and solutions offered to clients.
What is the salary package for this position?
The salary package will be commensurate with professional experience in the field.
What additional benefits are offered with this job?
Additional benefits include a company mobile phone, a company laptop, and meal vouchers worth €7.50.
Is this position open to candidates of all backgrounds?
Yes, the recruitment process is open to candidates without any discrimination based on gender, age, or background.
What does the training or onboarding process look like?
Specific details about the training or onboarding process are not provided in the job description but can typically be discussed during the interview.
What are the working hours for this position?
The working hours are not specified in the job description; please inquire during the interview for precise details.
How can applicants ensure their privacy when applying?
Applicants are encouraged to review the company's privacy policy in detail before applying to ensure their personal information is handled with care. The privacy policy can be found at the link provided in the job description.