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Help Desk Intern

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AlixPartners

Sep 10

  • Internship
    Full-time
    Placement Program
  • Software Engineering
    IT & Cybersecurity
  • Southfield

AI generated summary

  • You must be enrolled in an IT program, have Microsoft knowledge, strong communication skills, the ability to lift 50 lbs, and be authorized to work in the U.S. Adaptability and attention to detail are key.
  • You will respond to IT queries, resolve equipment issues, provision laptops, manage mobile tech, maintain asset records, escalate problems, and create documentation for the Service Desk.

Requirements

  • Actively enrolled in or recently completed an IT related program
  • Interest in Microsoft applications and operating systems (Windows 10/11)
  • Laptop PC's, printers, and networking knowledge; knowledge of iOS
  • Dependable with effective customer service and interpersonal skills, excellent verbal and written communication skills in English, and the ability to interact with people at all levels
  • Good planning and organizational skills with high attention to detail
  • Ability to work under pressure in demanding situations in a fast-paced environment
  • Willing to learn and take direction, adaptable, and able to work autonomously
  • Must be able to lift 50 pounds
  • Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise
  • Ability to work in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
  • Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organization
  • MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

Responsibilities

  • In a timely manner, answer and respond to phone calls, emails, or chat messages directed to the Service Desk
  • Identify, diagnose, and resolve problems for employees' IT equipment
  • Provide one-on-one end-user problem resolution over the phone or by email
  • Provision laptop PC builds
  • Administer mobile technology (not limited to) iOS and In Tune
  • Maintain and ensure accuracy of all asset information for PC's, printers, mobile phones, monitors, and defined peripherals
  • Identify issues and escalate to other members of the team or IT group as appropriate
  • Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
  • Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

FAQs

What is the nature of the Help Desk Intern position at AlixPartners?

The Help Desk Intern position is a part-time role within the Corporate Services Information Technology team, supporting approximately 3000 global employees in a 1st line support capacity.

How many hours per week is the internship?

The internship is approximately 20 – 24 hours per week, with flexibility to accommodate university coursework.

What are the primary responsibilities of the Help Desk Intern?

The primary responsibilities include answering and responding to inquiries via phone, email, or chat, diagnosing and resolving IT equipment problems, providing one-on-one problem resolution, provisioning laptop PC builds, administering mobile technology, maintaining asset information, and creating documentation.

Is prior experience required for this internship?

The position requires that candidates be actively enrolled in or recently completed an IT-related program, but specific prior experience is not mentioned.

What skills are highlighted as important for this role?

Important skills include effective customer service and interpersonal skills, excellent verbal and written communication skills in English, planning and organizational skills, attention to detail, the ability to work under pressure, adaptability, and the willingness to learn.

What technology knowledge is expected from candidates?

Candidates should have an interest in Microsoft applications and operating systems, knowledge of laptop PCs, printers, networking, and iOS.

Where is the Help Desk Intern position located?

The position is located in Southfield, Michigan.

Are there specific physical requirements for this role?

Yes, candidates must be able to lift 50 pounds and be physically able to sit or stand at a computer for significant portions of the workday.

Can the intern work remotely?

Yes, the intern can work remotely on Mondays and Fridays, as part of AlixPartners' hybrid work model.

Is this position eligible for visa sponsorship?

No, candidates must be currently authorized to work in the United States, and there is no visa or immigration sponsorship available for this role.

What is AlixPartners' stance on diversity and inclusion?

AlixPartners promotes an inclusive environment and values diversity, actively committing to initiatives that create equity and authenticity for all employees.

What are the typical working hours for this internship?

The internship typically requires flexibility to work outside of normal U.S. business hours as unique projects or needs arise.

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AlixPartners

Consulting
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation. These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it. Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver. Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.