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Benefits Specialist, Vendor Management

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Nationwide

2mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Columbus, +2
  • Quick Apply

AI generated summary

  • You need benefits experience, preferably in vendor management, a relevant degree, project management skills, strong communication, and analytical abilities. Certifications are a plus.
  • You will manage vendor relationships, track issues, support problem resolution, conduct audits, train staff, facilitate meetings, and lead special projects to enhance service delivery.

Requirements

  • Candidates must have prior benefits experience.
  • Benefits Vendor Management experience preferred.
  • Education: Undergraduate studies in business administration, economics, finance or human resources preferred.
  • License/Certification/Designation: Progress towards industry or benefits-related certifications (Certified Employee Benefits Specialist (CEBS), Certified Benefits Professional (CBP), or Fellow, Life Management Institute (FLMI)) preferred.
  • Experience: Minimum of four years in benefits planning or administration, vendor management and project management.
  • Knowledge, Abilities and Skills: Confirmed knowledge of vendor management and project management concepts and techniques. Must have demonstrated knowledge in benefits theory, regulations and practices.
  • Skills: Demonstrated project management and process improvement skills. Must have well-developed verbal and written communication skills for interaction with associates, management, internal departments and external vendors. Must possess strong analytical skills. Able to act as a facilitator/lead for project teams or work groups.
  • Other criteria, including leadership skills, competencies and experiences may take precedence.
  • Staffing exceptions to the above must be approved by the Associate Vice President, Benefits Planning and HR Business Partner.
  • Values: Regularly and consistently demonstrates the Nationwide Values.

Responsibilities

  • Develops, maintains and supports relationships with internal and external partners. Acts as liaison between Nationwide and benefits plan vendors. Provide timely information and assistance to leadership regarding plan, policy or procedure changes.
  • Tracks and trend key issues, recommends alternative solutions and process improvements to improve service delivery.
  • Assists and facilitates resolutions of issues between internal departments and external partners, including system interfaces and processes.
  • Assists in researching and resolving problems of plan interpretation. Reviews partner benefit templates, system set ups and member communications for accuracy.
  • Monitors and manages issue log with each vendor, performance guarantees, and service level agreements.
  • Conducts, coordinates and facilitates periodic meetings with vendors including quarterly/semi-annual/annual partner reviews.
  • Develops resources/tools and delivers training to frontline representatives including plan documents, Human Resources Information Services and vendor websites, systems, programs, procedures and processes. Provides company culture training to vendor call center teams.
  • Conducts monthly case audits for calls/cases relating to assigned vendors.
  • Participates in or leads special projects and task teams implementation of changes with existing vendors, new partners and/or plan updates and changes.
  • May perform other responsibilities as assigned.

FAQs

Do we support remote work?

Yes, we support remote work but in a hybrid format, with 2 days a week in the office.

What kind of experience is required for this role?

Candidates must have prior benefits experience, and benefits vendor management experience is preferred.

Is employer-sponsored work authorization available for this position?

No, this role does not qualify for employer-sponsored work authorization.

What type of educational background is preferred for this position?

An undergraduate degree in business administration, economics, finance, or human resources is preferred.

Are industry certifications preferred for candidates applying for this role?

Yes, progress towards industry or benefits-related certifications, such as Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP), is preferred.

What kind of skills are important for this job?

Important skills include project management, process improvement, strong analytical abilities, and well-developed verbal and written communication skills.

How many years of experience are required for this role?

A minimum of four years in benefits planning or administration, vendor management, and project management is required.

What is the working environment like for this position?

The working conditions are a normal office environment with occasional travel and may require non-standard or extended hours based on project needs.

What does the compensation grade for this position indicate?

The compensation grade F2 indicates the level of the position within the organization.

What kind of benefits does Nationwide offer?

Nationwide offers a variety of benefits including medical/dental/vision, life insurance, short and long-term disability coverage, paid time off, 401(k) with company match, and more.

Is there a focus on diversity and inclusion in the company culture?

Yes, Nationwide celebrates diversity and is committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged.

Who does this position report to?

This position reports to the Director within Benefits and is an individual contributor role.

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Nationwide

Helping protect families, businesses and futures

Finance
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Nationwide is a financial services company that offers a wide range of products, including insurance, banking, investments, and retirement solutions. Their ultimate mission is to help individuals, families, and businesses achieve financial security and peace of mind by providing reliable and comprehensive financial services. The purpose of Nationwide is to protect what matters most to their customers, offering tailored solutions and exceptional service to meet their unique needs. They aim to build long-term relationships with their clients, supporting them through every stage of life with trusted advice and financial products designed to safeguard their future.

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