Client Accounts Administrator

DLA Piper

3mo ago

Job
Full-time
Senior Level
Legal
Accounting & Tax
San Francisco
Remote
Quick Apply

AI generated summary

You need 5 years' experience in high-volume billing, expert knowledge of e-billing, advanced Excel skills, and a degree in Accounting or Finance. Team lead experience is preferred.
You will manage complex billing, support the full billing cycle, resolve inquiries, ensure compliance with client requirements, generate reports, and collaborate with global teams for efficient invoicing.

Requirements

Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Gathers and submits accrual information based on client requirements.
Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
Submits finalized invoices electronically based on client requirements.
Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
Shares expertise and knowledge to support team member development. Effectively engages with all team members.
Able to proxy for or with manager when additional team support is required.
Drives improvements through collaboration with other departments.
Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.
Other duties as assigned.
Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.
Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
Generates global client LEDES files for electronic billing based on client requirements.
Strong communication and interpersonal skills required to interact with staff and timekeepers. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment. Must be an accurate proofreader and have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well.
High School Diploma or GED
Bachelor's Degree in Accounting, Finance or similar field highly preferred
5 years' experience successfully managing high volume billing portfolios in a fast-paced environment
Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required
Experience as a team lead preferred. Is considered a subject-matter expert
Strong computer skills including advanced proficiency in Excel and accounting systems such as Aderant
Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub

Responsibilities

Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Gathers and submits accrual information based on client requirements.
Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
Submits finalized invoices electronically based on client requirements.
Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
Shares expertise and knowledge to support team member development. Effectively engages with all team members.
Able to proxy for or with manager when additional team support is required.
Drives improvements through collaboration with other departments.
Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.
Other duties as assigned.
Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.
Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
Generates global client LEDES files for electronic billing based on client requirements.

FAQs

Do we support remote work?

Yes, this position can be remote, but candidates may be required on occasion to visit the local office when needed.

What type of clients will I be managing as a Client Accounts Administrator?

You will be managing complex billing portfolios for top-tier institutional and high-profile clients, including both domestic and global clients.

What are the expected qualifications for this role?

A minimum of a High School Diploma or GED is required, with a Bachelor's Degree in Accounting, Finance, or a similar field highly preferred. Additionally, 5 years of experience managing high-volume billing portfolios is required.

What specific skills are necessary for this position?

Strong communication and interpersonal skills, proficiency in billing systems such as BillBlast and e-Billing applications, advanced proficiency in Excel, and the ability to troubleshoot complex problems are essential.

Will I be responsible for training others?

Yes, part of your responsibilities will include providing training and mentoring to other staff members on billing procedures.

How will I engage with other teams within the firm?

You will collaborate with both the Legal Support Services and Accounting teams to provide streamlined billing and client account services, and you will drive improvements through collaboration with other departments.

What are the main responsibilities associated with managing global clients?

You will coordinate and lead unified global billing, manage account assignments, perform full-cycle billing functions, obtain accrual and forecasting information, and generate global client LEDES files for electronic billing.

What does the firm expect in terms of job performance?

The firm expects timely, accurate, and quality work, effective communication with clients and team members, and the ability to manage competing demands in a fast-paced environment.

Is experience as a team lead preferred for this role?

Yes, experience as a team lead is preferred, and candidates should be considered subject-matter experts in client accounts and billing.

What is the pay range for this position?

The expected hiring range for this position is $40.39 - $64.23 per hour, depending on the candidate's geographic market location and qualifications.

DLA Piper

Global law firm located in more than 40 countries

Law

Industry

5001-10,000

Employees

2005

Founded Year

Mission & Purpose

DLA Piper is a global law firm capable of taking care of the most important legal needs of clients wherever they do business. With offices throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, we represent more clients in a broader range of geographies and practice disciplines than virtually any other law firm in the world. Our lawyers have wide experience in arbitration, banking, competition and trade, as well as corporate crime and corporate finance. We have strong practices in employment, energy, hospitality and leisure, insurance, intellectual property, litigation, mergers and acquisitions and have developed key teams in pensions, private equity, real estate, tax, and technology. Attorney Advertising. To view our legal notices, please visit: www.dlapiper.com/legalnotices