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Customer Services Advisor

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Halfords

Dec 31

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should have retail customer service experience, problem-solving skills, basic car parts and cycle repair knowledge, sales target experience, and be available to work weekends on a rota.
  • You will assist customers with vehicle and bike services, including fitting car parts and cycle maintenance, while developing practical problem-solving skills and receiving training for career growth.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What is the primary focus of the Customer Services Advisor role?

The primary focus of the Customer Services Advisor role is to deliver excellent customer service while working on customers' vehicles and bicycles, providing fitting services such as car parts fitting, technology fitting, cycle building, and cycle servicing.

Is prior experience with cars and bikes required?

No, prior experience is not strictly required, but some knowledge and skills in car parts fitting and cycle repair are ideal. The company provides training to help you develop the necessary skills.

What kind of training is provided for this role?

The company invests heavily in training to equip colleagues with the skills needed to deliver market-leading standards of service, as well as practical problem-solving skills.

What qualities are essential for success in this role?

Essential qualities include great customer service experience, a proactive approach to understanding customer needs, problem-solving skills, and availability to work on a rota basis, including weekends.

Are there any specific preferences for candidates regarding their work experience?

Ideally, candidates should have some retail experience or demonstrate experience in a customer-focused sales environment. Experience working towards and achieving sales targets is also preferred.

What benefits are offered to employees?

Employees enjoy benefits such as store discounts, employee discounts, discounts on breakdown cover, extensive wellness programs, a Cycle to Work scheme, life assurance, and options to join Sharesave and Health Cash Plans, among others.

What type of employees does Halfords aim to hire?

Halfords is committed to creating an inclusive workplace and welcomes applications from candidates of all backgrounds, emphasizing diversity within their workforce.

Is weekend availability mandatory for this role?

Yes, candidates must have availability to work on a rota basis, which includes weekends.

Can candidates apply even if they don’t meet all the requirements?

Yes, candidates are encouraged to apply even if they do not meet all the criteria as the company values diverse applicants and is committed to inclusivity.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.

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