FAQs
What qualifications are required for the Deputy Operations Manager position?
The essential qualifications include a Master's degree or equivalent experience and a management or leadership qualification.
What are the main responsibilities of the Deputy Operations Manager?
The main responsibilities include ensuring the effective and efficient use of resources, leading and coaching staff, maintaining patient safety, overseeing the performance management of non-medical staff, and deputizing for the operations manager and associate director as required.
Is experience in managing elective and non-elective patients required?
Yes, candidates should have experience managing both elective and non-elective patients.
What competencies are necessary for this role?
Essential competencies include experience of the audit process, excellent communication skills, a quality-focused approach, and the ability to work under pressure while being flexible.
How does the Deputy Operations Manager contribute to the quality of care?
The Deputy Operations Manager is accountable for maintaining consistency of care standards, developing initiatives that promote patient-centered practice, and ensuring high-quality service delivery across the directorate.
What is the focus of the operational decisions that the Deputy Operations Manager may make?
The focus of operational decisions includes clinic formats, staffing levels, and changes to service delivery based on patient demand and safety considerations.
Will the Deputy Operations Manager be involved in staff development?
Yes, the role includes responsibility for a systematic approach to staff development, conducting annual appraisals, and ensuring staff have appropriate personal development plans.
What budget responsibilities does the Deputy Operations Manager have?
The Deputy Operations Manager is responsible for managing and monitoring budget expenditure for both pay and non-pay to ensure cost-effective and efficient services are delivered.
How important is communication with senior professionals in this role?
Communication with senior professionals is very important, as the Deputy Operations Manager is expected to effectively convey information regarding the Trust's objectives, plans, and business developments.
Will the Deputy Operations Manager be involved in business development?
Yes, the Deputy Operations Manager will act as the lead for business development of the directorate’s services, including writing business cases for changes in service delivery.