Logo of Huzzle

Deputy Operations Manager

Applications are closed

  • Job
    Full-time
    Senior Level
  • Healthcare

Requirements

  • Qualifications
  • Masters’ degree or equivalent experience
  • Management or leadership qualification
  • Competencies for role
  • Experience of the audit process
  • Excellent communication skills with the ability to liaise, influence and negotiate effectively at all levels
  • Evidence of quality focus with an innovative approach and ability to solve complex problems across the directorate / Trust
  • Ability to work under pressure and to work flexibly
  • Experience
  • Evidence of strong and effective leadership skills
  • Evidence of effective team building valuing and developing staff to meet the needs of the service
  • A proven record of success in managing significant operational/strategic change whilst also developing and maintaining the provision of a high quality service.
  • Demonstrate in depth knowledge and experience in quality and clinical audit/clinical governance
  • Experience of managing both elective and non-elective patients

Responsibilities

  • To be responsible for matching capacity to demand for services and for meeting all national and local targets
  • To lead any extraordinary waiting list projects, engaging the appropriate staff and identifying all necessary resources
  • To be responsible for working with the information department to design information reports that can assist project or operational outcomes
  • To act as lead for the business development of the directorate’s services
  • Where changes in service delivery are required, write business cases outlining strategy and intended action
  • To be responsible for liaising with medical staffing and manpower co-ordinator on the appointment of locums and substantive staff
  • To be responsible for identifying suitable clinical work patterns and ensuring timetables are correct
  • To investigate and respond to complaints on behalf of the directorate
  • To be responsible for making operational decisions on clinic formats, and agreeing proposed changes to templates
  • For contracted services running across all Trust sites, to be responsible for ensuring appropriate staff levels are available and for deciding appropriate action where services are not viable
  • Provide an innovative, creative and developmental style of management promoting patient centred practice
  • In conjunction with the matron and head of nursing be accountable for systems and processes to ensure consistency of care standards within sphere of control, to deliver safe and high quality care for all
  • Act as a credible role model
  • Develop and implement surgical initiatives using best practice guidelines
  • Provide and present complex information that may be of a highly complex/sensitive nature, when required to do so
  • Accountable for formulating local strategy and actions to deliver the targets and aspirations in the Trust strategy for the directorate
  • Responsible for a systematic approach to staff development ensuring that senior staff are appraised annually against KSF outline/descriptors and that their objectives and personal development plans reflect organisational, professional and personal requirements
  • Responsible for the provision of an appropriate learning environment suitable for the education of multi-professionals and for the on-going development of the staff
  • Identify and develop multidisciplinary team working within the departments and Trust
  • Improve the utilisation efficiency by reviewing the flexibility in meeting demands and improve communications between unit staff and other departments
  • Ensure that the users of the service are given appropriate information and that regular satisfaction surveys are performed and action taken as appropriate
  • In partnership with clinical colleagues, deliver commissioned levels of service within allocated resources and develop action plans to manage any variances
  • Establish the effective use of management information as a basis for problem solving and decision making
  • Ensure compliance of data quality standards and take appropriate corrective action
  • Use information in a timely way to monitor trends in activity/finance/incidents/complaints, etc.
  • Provide reports to the operations manager and associate director using qualitative and quantitative data
  • Ensure compliance with all waiting list and admissions and discharge procedures
  • Produce monthly capacity and delivery plans, and review and revise regularly to ensure achievement of key targets
  • Delegate responsibility to key staff, supporting and developing staff in achieving set targets and responsibilities
  • Ensure that resources are utilised effectively and efficiently
  • Ensure all clinical and non-clinical staff are provided with the Job Description/Person Specification Template resources needed to undertake their role
  • Accountable for setting and monitoring clinical and non-clinical performance standards in the form of agreed key performance indicators/quality performance indicators
  • Lead in the promotion of the fundamental aspects of patient care sharing best practice to improve the patient experience
  • Ensure that all untoward incidents and near misses are reported within the sphere of responsibility in accordance with Trust policy. Also ensure that appropriate mechanisms are put in place to investigate serious clinical incidents, supported by the risk management team, and action is taken and lessons are learned and disseminated
  • Ensure that annual risk assessments are performed and appropriate action taken to minimise accidents, incidents and harm
  • Provide and preserve a positive reputation, providing a clinically credible workforce with a high level of motivation
  • Carry out continuous co-ordination and review of service provision, the outcome of which to inform plans to meet the service requirements agreed with commissioners
  • Identify cost improvements, service developments and income generation opportunities
  • Lead on implementing high quality recruitment, selection and retention practices in order that the departments have the appropriate staffing resources to provide a high standard of patient care
  • Regularly review staff performance through the Trust appraisal system, to identify potential developmental needs and set relevant objectives and review for staff
  • Provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained
  • Communicate effectively on a regular basis with senior professionals regarding the Trust’s objectives, plans and business developments
  • Work with the matron, head of nursing, operations manager and associate director on the implementation of all Trust HR policies including discipline, sickness and absence monitoring, and liaise with HR on relevant procedures
  • Provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained
  • Manage and monitor budget expenditure both pay and non-pay, so that cost effective and efficient services are delivered
  • Monitor expenditure against agreed budgets and identify any actual or potential deviations, escalating as appropriate
  • Work with supplies and procurement staff in obtaining best value in procurement of supplies for all departments within sphere of responsibility
  • Represent the directorate/Trust at meetings and forums as appropriate
  • Work with senior personnel in order to maximise service development, business planning, service delivery and clinical governance
  • Explore with senior personnel different systems of working to maximise efficiency

FAQs

What qualifications are required for the Deputy Operations Manager position?

The essential qualifications include a Master's degree or equivalent experience and a management or leadership qualification.

What are the main responsibilities of the Deputy Operations Manager?

The main responsibilities include ensuring the effective and efficient use of resources, leading and coaching staff, maintaining patient safety, overseeing the performance management of non-medical staff, and deputizing for the operations manager and associate director as required.

Is experience in managing elective and non-elective patients required?

Yes, candidates should have experience managing both elective and non-elective patients.

What competencies are necessary for this role?

Essential competencies include experience of the audit process, excellent communication skills, a quality-focused approach, and the ability to work under pressure while being flexible.

How does the Deputy Operations Manager contribute to the quality of care?

The Deputy Operations Manager is accountable for maintaining consistency of care standards, developing initiatives that promote patient-centered practice, and ensuring high-quality service delivery across the directorate.

What is the focus of the operational decisions that the Deputy Operations Manager may make?

The focus of operational decisions includes clinic formats, staffing levels, and changes to service delivery based on patient demand and safety considerations.

Will the Deputy Operations Manager be involved in staff development?

Yes, the role includes responsibility for a systematic approach to staff development, conducting annual appraisals, and ensuring staff have appropriate personal development plans.

What budget responsibilities does the Deputy Operations Manager have?

The Deputy Operations Manager is responsible for managing and monitoring budget expenditure for both pay and non-pay to ensure cost-effective and efficient services are delivered.

How important is communication with senior professionals in this role?

Communication with senior professionals is very important, as the Deputy Operations Manager is expected to effectively convey information regarding the Trust's objectives, plans, and business developments.

Will the Deputy Operations Manager be involved in business development?

Yes, the Deputy Operations Manager will act as the lead for business development of the directorate’s services, including writing business cases for changes in service delivery.

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.

Get notified when Frimley Health NHS Foundation Trust posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?