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Front Desk Agent

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AMAN

Aug 3

Applications are closed

  • Job
    Full-time
    Junior (1-2 years)
  • New York

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Requirements

  • 1 year of related luxury hotel experience
  • Graduate of Hotel School or College Degree is a plus
  • Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred
  • Excellent communication skills, both written and verbal in English, multi-lingual is a plus
  • Positive, inclusive, genuine, innovative, engaging, and energetic personality
  • Ability to handle guest requests, and concerns in an efficient, calm, and genuine manner
  • Able to be organized, manage time wisely, showcase high levels of attention to detail
  • Sensitive and inclusive to all cultural nuances
  • Handle confidential materials and matters with full discretion
  • Able to handle a multitude of tasks in an intense, fast paced environment
  • Ability to work with grace under pressure and with various stakeholders
  • Ability to always maintain a clean and professional appearance as per company policies
  • Ability to maintain complete knowledge of hotel offerings and comply with all Aman New York’s departmental Policies, Procedures, Standard Operating Manuals, Checklists, and Job Duties as provided by Aman New York
  • Ability to analyze and resolve problems exercising good judgement and courteous genuine service with guests and fellow Team Members
  • Systems and communications management required. Computer, telephone, multiple handheld devices

Responsibilities

  • Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests
  • Administer the Check-in and Check-out process
  • Update Reservations and Guest profile management
  • Liaison between departments in a timely manner
  • Assist with package handling
  • Responsible for maintaining the highest quality database relating to Guest History
  • Ambassador of Aman New York in providing genuine care to guests and team members
  • Well rounded hospitality professionals following the Aman New York pillars and values
  • Demonstrates teamwork, and culture building
  • Continuously support Aman New York with set goals
  • Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously
  • Follow up and follow through
  • Responding to guest and leadership feedback, in areas relating to Guest Satisfaction
  • Focusing on improvement regarding feedback
  • Responsible for achieving and maintaining high guest retention ratio
  • Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City
  • Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment
  • Handle financial duties responsibly, outlined in the Aman New York’s Finance Controller’s manual
  • Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set
  • Perform any other reasonable duties as required by the Management Team and Rooms Division Manager
  • Perform any other reasonable duties as required by the Front Office management team

FAQs

What is the primary location for the Front Desk Agent position?

This position is located at our corporate office/property in New York, USA.

What is the hourly compensation rate for this role?

The hourly compensation rate for this position is $31.29.

What are the main responsibilities of a Front Desk Agent?

The Front Desk Agent performs all Front Office assigned functions, administers the check-in and check-out process, updates reservations, manages guest profiles, and provides genuine care to guests and team members.

Is prior experience required for this position?

Yes, a minimum of 1 year of related luxury hotel experience is required for this role.

What qualifications are preferred for the Front Desk Agent role?

A graduate of a Hotel School or a College Degree is preferred, along with proficiency in Windows, Word, Excel, PowerPoint, and preferably Opera PMS knowledge.

What skills are essential for the Front Desk Agent position?

Essential skills include excellent communication, organization, attention to detail, the ability to handle guest requests efficiently, and sensitivity to cultural nuances.

Do Front Desk Agents need to handle financial duties?

Yes, Front Desk Agents are responsible for handling financial duties as outlined in Aman New York’s Finance Controller’s manual.

Are there opportunities for professional development within this role?

Yes, Front Desk Agents are expected to stay current with developments and procedures by attending pre-shift and departmental meetings.

How should Front Desk Agents manage guest concerns?

Front Desk Agents should handle guest requests and concerns in an efficient, calm, and genuine manner.

What is the company culture like at Aman?

Aman promotes a culture that values individuality, teamwork, and community, encouraging employees to act like owners and provide genuine hospitality.

34 Destinations in 20 Countries.

Travel & Leisure
Industry
1001-5000
Employees
1988
Founded Year

Mission & Purpose

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

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