FAQs
What is the primary location for the Front Desk Agent position?
This position is located at our corporate office/property in New York, USA.
What is the hourly compensation rate for this role?
The hourly compensation rate for this position is $31.29.
What are the main responsibilities of a Front Desk Agent?
The Front Desk Agent performs all Front Office assigned functions, administers the check-in and check-out process, updates reservations, manages guest profiles, and provides genuine care to guests and team members.
Is prior experience required for this position?
Yes, a minimum of 1 year of related luxury hotel experience is required for this role.
What qualifications are preferred for the Front Desk Agent role?
A graduate of a Hotel School or a College Degree is preferred, along with proficiency in Windows, Word, Excel, PowerPoint, and preferably Opera PMS knowledge.
What skills are essential for the Front Desk Agent position?
Essential skills include excellent communication, organization, attention to detail, the ability to handle guest requests efficiently, and sensitivity to cultural nuances.
Do Front Desk Agents need to handle financial duties?
Yes, Front Desk Agents are responsible for handling financial duties as outlined in Aman New York’s Finance Controller’s manual.
Are there opportunities for professional development within this role?
Yes, Front Desk Agents are expected to stay current with developments and procedures by attending pre-shift and departmental meetings.
How should Front Desk Agents manage guest concerns?
Front Desk Agents should handle guest requests and concerns in an efficient, calm, and genuine manner.
What is the company culture like at Aman?
Aman promotes a culture that values individuality, teamwork, and community, encouraging employees to act like owners and provide genuine hospitality.