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FAQs
What is the main responsibility of a Front Office Agent?
The main responsibility of a Front Office Agent is to provide an excellent guest reception and high-quality service while ensuring a smooth check-in and check-out process.
What qualifications are required for this position?
A completed training as a hotel specialist is required, along with preferably prior experience at a hotel reception.
What language skills are necessary for this job?
Very good German language skills in both spoken and written form are necessary, along with good English skills; additional foreign languages are an advantage.
What additional benefits do employees receive?
Employees benefit from a secure, permanent workplace, various activities in a compact and dynamic team, Christmas and vacation bonuses, free parking, discounted hotel rates, and training programs for personal development and career advancement.
Is there a dress code for this position?
Yes, employees are typically expected to adhere to a professional dress code suitable for a hotel environment.
What kind of work environment can be expected in this role?
A dynamic and team-oriented work environment can be expected, with a focus on providing excellent guest service.
Are there opportunities for career advancement?
Yes, there are opportunities for career advancement through individual training programs and ongoing development.
What type of hotel is hiring for this position?
The position is with a 4-star hotel that includes 219 rooms and suites, a banquet capacity of up to 230 people, an à la carte restaurant, a terrace, and a bar.
Do we offer training programs for new employees?
Yes, we offer training programs that provide individual training and opportunities for advancement.
Is prior experience necessary for this role?
While prior experience at a hotel reception is preferred, it is not mandatory as long as the candidate has the required qualifications and a passion for guest service.