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Meeting & Events Executive

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Accor

30d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You need event management experience, strong communication, admin skills, attention to detail, and proficiency in OPERA Cloud and Delphi. Must be customer-focused and eligible to work in the UK.
  • You will respond to client inquiries, manage contracts, conduct show-rounds, oversee events, resolve disputes, handle accounting, and maintain market awareness while achieving weekly targets.

Requirements

  • Proven record of accomplishment in event management
  • Organisation and time management skills
  • Strong communication skills both written and verbal
  • Administration and problem solving skills
  • Ability to work to deadlines
  • Customer focused
  • Attention to detail
  • Driven towards maximising sales and meeting departmental budgets
  • Use of OPERA Cloud and Delphi system is essential
  • You must have previous Meetings & Events experience in a conference hotel or venue
  • The successful candidate must already have eligibility to work in the UK

Responsibilities

  • Respond to enquiries from agents/clients within time limit and in a professional manner
  • Practice efficient and effective yield management in line with guidelines
  • Promote special offers where appropriate and maximize each and every sales opportunity
  • Prepare contracts and ensure maximum conversion of all business taken in the diary
  • Ensure all business is chased and departmental guidelines are followed
  • To conduct show-rounds for existing bookings and for new clients
  • Ensure client receives a detailed event order in advance of their event
  • Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
  • Resolve any client disputes and complaints in a professional manner and within guidelines issued
  • Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48 hours of departure. Any account queries are to be dealt with within 48 hours
  • Maintain strong market awareness through competitor site inspections
  • Achieving individual weekly targets

FAQs

What is the salary for the Meeting & Events Executive position?

The salary for the Meeting & Events Executive position is £36,037 per annum.

What are the main responsibilities of the Meeting & Events Executive?

The main responsibilities include responding to inquiries, practicing yield management, preparing contracts, conducting show-rounds, managing client relationships, and ensuring smooth event execution.

Is prior experience in Meetings & Events required?

Yes, previous Meetings & Events experience in a conference hotel or venue is required.

What skills are necessary for this role?

Key skills include organization and time management, strong communication, administration and problem-solving skills, customer focus, attention to detail, and a drive to maximize sales.

Are there any specific software skills required for this position?

Yes, knowledge of OPERA Cloud and Delphi system is essential.

What benefits do employees receive in this role?

Employees receive two complimentary Bonus Breaks at Accor properties, a discount card for worldwide stays, free meals on duty, access to the hotel gym, and up to 33 days of annual leave per annum.

Is this position full-time or part-time?

The job description does not specify, but typically such roles are full-time.

When does the company expect to fill this position?

The job description does not provide a specific timeline for filling the position.

What is the work environment like at Pullman London St Pancras?

The work environment is described as vibrant and supportive, where employees are encouraged to grow and learn.

Do I need to be eligible to work in the UK to apply?

Yes, candidates must already have eligibility to work in the UK in order to apply for this position.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.

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