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FAQs
What is the job title for this position?
The job title is Front Office Agent (m/w/d) im ibis Köln Centrum.
What qualifications are required for this position?
Candidates should have a completed Ausbildung im Hotelfach or previous experience at a hotel reception, be communicative, friendly, service-oriented, and have proficiency in German and English. Experience with hotel booking systems and MS Office is preferred.
What are the main responsibilities of the Front Office Agent?
Responsibilities include greeting and assisting guests, managing check-ins and check-outs, handling guest inquiries and complaints, organizing room bookings, supporting administrative tasks, and ensuring smooth operations at the reception.
What kind of contract is offered for this position?
An unbefristeter Arbeitsvertrag (permanent employment contract) is offered.
Are there opportunities for career development?
Yes, there are opportunities for career development through the company’s LEARN YOUR WAY platform and possible participation in training and workshops.
How many vacation days are provided per year?
Employees are entitled to 30 vacation days per year.
Do you offer any bonuses or additional benefits?
Yes, the position includes 13 salaries, vacation pay, a monthly salary supplement of 3%, and a potential annual bonus of up to 7%.
Is there a way to get discounts on food and drinks?
Yes, employees receive discounts on food and drinks at all restaurants within the Accor chain.
What can I expect from the work environment at ibis Köln Centrum?
You can expect a collegial atmosphere, a secure workplace, a modern working environment, and regular team events.
How can I apply for this position?
You can submit your application through the specified application channels mentioned in the job description.