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Front Office Associate - JW Marriott Bengaluru Prestige Golfshire Resort & Spa

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Marriott International

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need a high school diploma or G.E.D., no prior work or supervisory experience required, and no specific license or certification needed.
  • You will process check-ins/outs, manage payments, assist guests with inquiries, coordinate with housekeeping, handle reports, and uphold safety standards while ensuring a positive guest experience.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Front Office Associate.

Where is the JW Marriott Bengaluru Prestige Golfshire Resort & Spa located?

It is located at Nandi Hills Road, Karahalli Post, Bengaluru, Karnataka, India, 562164.

What type of work schedule is offered for this position?

The position offers a full-time work schedule.

Is this position part of management?

No, this position is non-management.

Is previous work experience required for this role?

No related work experience is required for this role.

What educational qualifications are needed for this position?

A high school diploma or G.E.D. equivalent is required.

Are there any specific certifications required for this job?

No, there are no specific licenses or certifications required for this position.

What are the main responsibilities of a Front Office Associate?

The main responsibilities include processing guest check-ins and check-outs, answering guest inquiries, coordinating with Housekeeping, handling payments, and maintaining confidentiality of proprietary information.

How does the company prioritize employee well-being?

The company focuses on treating guests exceptionally by taking care of its associates, emphasizing training, development, recognition, and a supportive work environment.

What values does JW Marriott uphold as part of their hospitality?

JW Marriott upholds values such as confidence, innovation, genuineness, intuition, and the legacy of exceptional hospitality.

What does "The JW Treatment™" refer to?

"The JW Treatment™" refers to the way JW Marriott prioritizes and takes care of its associates to ensure they can deliver exceptional guest experiences.

Are uniforms provided for this position?

Yes, employees are expected to maintain a clean and professional uniform as part of their appearance standards.

What is the process for handling guest payments?

The Front Office Associate will process all payment types, including room charges, cash, checks, debit, or credit, and handle guest personal and traveler's checks as needed.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.