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GUCCI Client Advisor

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Gucci

Sep 16

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Kolkata

AI generated summary

  • You need 3+ years in luxury retail, strong sales skills, relationship-building ability, excellent communication, organizational skills, and flexibility for a dynamic environment.
  • You will drive sales, provide exceptional customer service, maintain client relationships, ensure store organization, uphold visual standards, and adhere to company policies.

Requirements

  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting
  • Proven ability to drive and exceed individual and store results
  • Proven ability to build lasting relationships with customers and colleagues
  • Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously
  • Strong organization and follow-up skills are essential
  • Accuracy and attention to detail needed
  • Candidate should be team-focused with a desire to collaborate effectively
  • Ability to work in a fast moving and dynamic environment
  • High flexibility and ability to adapt to different customers
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Responsibilities

  • - Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
  • - Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony
  • - Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
  • - Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities
  • - Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
  • - Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
  • - Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment
  • - Maintain security standards within the store to ensure safety of customers, colleagues and merchandise
  • - Contribute to upholding the visual display of all products in accordance with Gucci visual standards
  • - Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room
  • - Adhere to Gucci Image standards and guidelines
  • - Follow all company policies and procedures

FAQs

What is the main responsibility of a Gucci Client Advisor?

The main responsibility of a Gucci Client Advisor is to provide exceptional service to customers by meeting their individual needs and expectations while promoting the philosophy and values of the Gucci brand.

What experience is required for this position?

Candidates must have 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

What kind of sales goals should I expect to achieve?

You are expected to consistently achieve or exceed monthly and seasonal individual and store sales goals, contributing to the overall business development.

Are there opportunities to build customer relationships?

Yes, building lasting relationships with customers is a key part of the role, including capturing meaningful customer data to personalize future interactions.

What skills are essential for this position?

Essential skills include excellent communication (oral and written), strong organization and follow-up abilities, attention to detail, and the ability to handle multiple tasks simultaneously.

Is teamwork encouraged in this role?

Yes, working as a team player and collaborating effectively with colleagues is crucial to ensure a consistent exceptional customer experience and contribute to a positive working environment.

What are the working hours like?

The role requires flexibility; you will need to work a flexible schedule based on business needs, which can include evenings, weekends, and holidays.

Do I need to adhere to any specific brand standards?

Yes, adherence to Gucci image standards and guidelines, as well as maintaining the visual display of products in accordance with Gucci visual standards, is necessary.

Is experience in fashion trends important for this role?

Yes, the ability to discuss and advise clients on general trends in the fashion world and developments in the luxury market is important, showing passion for fashion and luxury products.

What type of job is this?

This is a regular full-time job position.

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Gucci

Welcome to the world of Gucci

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.