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GUCCI Client Advisor - West Edmonton Mall

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Gucci

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Edmonton
  • Quick Apply

AI generated summary

  • You need 2+ years in luxury sales, strong ethics, flexibility for retail hours, passion for fashion, and excellent communication skills. Must be authorized to work in Canada.
  • You will build client relationships, deliver personalized service, drive sales, leverage technology, maintain store standards, and stay updated on trends and products to enhance client experiences.

Requirements

  • 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
  • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
  • Deep knowledge about and passion for fashion and luxury.
  • Excellent commercial awareness and client attitude.
  • High flexibility and ability to adapt to different clients and complex situations.
  • Strong communication skills.
  • Ability to work in a fast-moving and dynamic environment.
  • Qualified candidates must have the proper work authorization to work in Canada.

Responsibilities

  • Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.
  • Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
  • Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
  • Develop client base by recruiting new clients and developing existing ones.
  • Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.
  • Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
  • Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).
  • Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
  • Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
  • Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
  • Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
  • Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
  • Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
  • Guide and inspire the client to make the best possible decision to buy the right product.
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
  • Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
  • Proactively attend trainings to gain insights on product knowledge.
  • Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.
  • Combines styling knowledge with the ability to offer products to best serve the client.
  • Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.
  • Actively participate in all store operations such as stock maintenance, stock inventories, etc.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Accurately process all POS transactions and ensure accurate capture of client information.
  • Contribute to upholding the visual display of all products following Gucci visual standards.
  • Follow Company grooming guidelines at all times and according to Gucci standards and policies.
  • Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
  • Manage general store administration and functionality.

FAQs

What is the primary role of a GUCCI Client Advisor?

The primary role of a GUCCI Client Advisor is to serve as the brand ambassador, responsible for achieving sales objectives by deepening client connections and providing best-in-class service for a unique and elevated shopping experience.

What are the key responsibilities of a Client Advisor at GUCCI?

Key responsibilities include establishing strong client relationships, delivering personalized experiences, driving sales results, and maintaining knowledge of GUCCI products and fashion trends.

What qualifications are necessary for the Client Advisor position?

Candidates should have 2+ years of luxury fashion sales experience, a proven track record of exceeding sales results, excellent communication skills, and a deep passion for fashion and luxury.

Is prior experience required for this role?

Yes, at least 2 years of luxury fashion sales experience is required, along with a strong ability to build lasting relationships with customers and colleagues.

What kind of schedule should a Client Advisor expect?

The schedule will include evenings, weekends, and holidays, as it aligns with retail operations.

How does GUCCI ensure a supportive and inclusive work environment?

GUCCI is committed to inclusivity and accessibility, providing a culture that values diversity in thought, background, and skills, and encourages collaboration.

What kind of training will be provided to Client Advisors?

Client Advisors are expected to proactively attend training to enhance product knowledge and insights on fashion trends, which will assist in delivering informed and tailored client experiences.

What are some attributes GUCCI values in its employees?

Gucci values inclusivity, respect, responsibility, and trustworthiness, along with behaviors such as being considerate thinkers, solutions developers, accountable achievers, and continuous learners.

What is expected in terms of operational excellence for Client Advisors?

Client Advisors are expected to actively participate in store operations, adhere to policies related to loss prevention, accurately process transactions, maintain visual displays, and manage general store administration.

How does GUCCI promote a client-centric approach in sales?

Client Advisors are trained to engage clients proactively, understand their needs, deliver personalized services, and use effective selling techniques to enhance the client experience and drive sales.

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Gucci

Welcome to the world of Gucci

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

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