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GUCCI Client Advisor - Miami Design District (Men's)

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Gucci

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Miami

AI generated summary

  • You should have a bachelor’s degree, 3+ years in luxury sales, strong communication, organization skills, and the ability to adapt. Flexibility for schedule is essential.
  • You will achieve sales goals, provide exceptional customer service, maintain a client book, discuss fashion trends, uphold visual standards, and collaborate with team members while ensuring security.

Requirements

  • Key Requirements
  • Bachelor’s Degree preferred;
  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
  • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
  • Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Strong organization and follow-up skills are essential;
  • Accuracy and attention to detail;
  • Candidate should be team-focused with a desire to collaborate effectively;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Responsibilities

  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
  • Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony.
  • Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
  • Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities.
  • Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment.
  • Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise.
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
  • Maintain a neat and organized understock and stock room.
  • Adhere to Gucci image standards and guidelines.
  • Follow all company policies and procedures.

FAQs

What is the role of a Gucci Client Advisor?

The Gucci Client Advisor is responsible for providing exceptional customer service, meeting clients’ individual needs, and serving as a "Gucci Ambassador" by promoting the brand's philosophy and values.

What are the key responsibilities of this position?

Key responsibilities include achieving sales goals, providing an exceptional customer service experience, maintaining an organized client book, staying updated on fashion trends, and contributing to a positive team environment.

What qualifications are required for this role?

A Bachelor’s Degree is preferred along with at least 3 years of luxury fashion sales experience, proven ability to exceed sales results, and excellent communication skills.

Is prior experience in luxury fashion necessary?

Yes, at least 3 years of experience in luxury fashion sales or a customer service setting is preferred.

What does the training and onboarding process look like?

The training and onboarding process will cover product knowledge, the Gucci selling ceremony, customer relationship management tools, and company policies to ensure a high level of client service.

Are flexible working hours required for this position?

Yes, candidates must be able to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays.

How is success measured in this role?

Success is measured by achieving individual and store sales goals, building lasting customer relationships, and consistently providing a high level of service.

What is the company culture like at Gucci?

The company culture at Gucci promotes inclusivity, creativity, collaboration, and a client-centric approach, with an emphasis on breaking new ground in the fashion world.

Do you require work authorization for this position?

Yes, qualified candidates must have the proper work authorization to work in the United States.

What should I do if I need accommodations during the application process?

If you require reasonable accommodations to assist with any part of the application and/or interview process, please contact Gucci by email at accessibility.americas@gucci.com, providing your contact information and details about your request.

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Gucci

Welcome to the world of Gucci

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

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