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GUCCI Team Coordinator - Toronto Premium Outlet

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Gucci

1mo ago

  • Job
    Full-time
    Junior Level
  • Toronto
  • Quick Apply

AI generated summary

  • You should have a Bachelor’s degree, 2+ years in luxury retail or customer service, strong communication skills, POS experience, attention to detail, and flexibility for retail hours.
  • You will support sales, enhance client experiences, assist with inventory, manage calls, and ensure accurate transaction processing while promoting Gucci's brand values.

Requirements

  • Key Requirements
  • Bachelor’s Degree preferred
  • At least 2 years of experience in luxury retail, hospitality, or customer service-related industry
  • Experience operating a POS system, a plus
  • Excellent interpersonal and communication skills
  • Strong understanding of customer service needs and priorities
  • Ability to multitask, with a strong attention to detail
  • Familiar in Microsoft Word and Outlook
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States

Responsibilities

  • Sales Support
  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor
  • Support the team in the selling process, ensuring the highest level of client experience
  • Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions
  • Provide dressing room support to Client Advisor and Client
  • Answer, direct and transfer calls with exceptional level of professionalism
  • Understand client needs to assist in escorting them to the proper department
  • Interact with clients to ensure an elevated shopping experience
  • POS
  • Support with the packing and payment process
  • Facilitate store transfer requests, charge sends, and product inquiries
  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information
  • Inventory
  • Assist the sales staff in pulling different styles and sizes from stock
  • Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations
  • General
  • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork
  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service

FAQs

What is the role of a Gucci Team Coordinator?

The Gucci Team Coordinator is responsible for providing overall store support to both front and back of house teams, assisting with sales support, POS, inventory tasks, stock processing, and various administrative functions.

What kind of experience is required for this position?

Candidates should have at least 2 years of experience in luxury retail, hospitality, or a customer service-related industry.

Is a Bachelor’s degree necessary for this role?

A Bachelor's degree is preferred but not explicitly required.

What skills are essential for a Gucci Team Coordinator?

Essential skills include excellent interpersonal and communication skills, a strong understanding of customer service needs, attention to detail, and the ability to multitask. Familiarity with Microsoft Word and Outlook is also beneficial.

What are the primary responsibilities of this role?

Primary responsibilities include supporting sales activities, assisting with the POS process, helping with inventory tasks, and ensuring an exceptional client experience.

Is experience operating a POS system necessary?

While experience operating a POS system is a plus, it is not strictly required for the position.

What schedule is required for this job?

The role requires flexibility to work a retail schedule, which may include evenings, weekends, and holidays.

Are there any specific personality traits sought in candidates for this position?

Candidates should possess a positive attitude, a passion for the Gucci brand, and an ability to engage professionally with clients.

How important is customer experience in this role?

Customer experience is critically important, as the coordinator needs to ensure an elevated shopping experience for clients and act as a Gucci Ambassador.

What is the start date for this position?

The start date for this position is set for November 30, 2024.

How can candidates request reasonable accommodations during the application process?

Candidates can contact Gucci at accessibility.americas@gucci.com with their contact information, the role they have applied for, and the nature of their accessibility issue.

Gucci

Welcome to the world of Gucci

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.