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Head of Human Factors

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Crux Product Design

3mo ago

  • Job
    Full-time
    Expert Level
  • Bristol

AI generated summary

  • You must have Human Factors leadership experience, team-building skills, client interaction, commercial awareness, and knowledge of medical device regulations. Strong analytical and communication skills are essential.
  • You will oversee Human Factors activities, guide teams, nurture client relations, ensure quality delivery, manage budgets, and drive business growth while promoting industry thought leadership.

Requirements

  • Proven experience in a Human Factors leadership role.
  • Client facing experience including pitching and delivery.
  • Experience of leading, developing and building teams.
  • Strong commercial awareness.
  • Experience of applying Human Factors to Medical device development.
  • Excellent strategic planning and organisational skills.
  • Effective presentation and interpersonal communication skills with internal and external stakeholders.
  • Experience with statistical analysis and data analysis methods/tools for technical reporting on Human Factors (HF) studies.
  • Knowledge of current research methods.
  • The ability to travel to the US for the expansion of the Boston office.
  • Experience of commercial accountability for a function.
  • Degree in a related field.
  • Applicable Human Factors certification and training.
  • Understanding of ISO 13485 and regulatory frameworks like FDA 21 CFR Part 820 and EU Medical Device Regulation (MDR).

Responsibilities

  • Oversee the delivery of all Human Factors and Usability related activities.
  • Provide technical expert guidance to the Human Factors and Usability team, sales team and senior management.
  • Recruit, develop and engage the Human Factors and Usability team.
  • Keep up to date with industry developments and share your knowledge with the team and business promoting awareness of Human Factors and Usability at Crux.
  • Assist with client liaison from attending briefings, project kick-offs and reviews.
  • Be proactive in developing new business opportunities through nurturing client relationships and managing repeat business by strategically targeting partnerships with clients that allow Crux to be positioned as an industry leader for Human Factors and Usability excellence.
  • Identify best-in-class standards and procedures to better serve our present and future customers and oversee the successful integration of them into the business.
  • Strategic client account management, to generate a strong project pipeline for the function.
  • Help Crux become a trusted partner for all our clients – our team will become an extension of theirs and you will help shape and guide their ambitions.
  • Demonstrate commercial awareness to understand our clients’ needs and the world in which they operate to enable us to build and develop new relationships and identify new opportunities.
  • Identify and implement ways to improve project delivery and act as quality gatekeeper for Human Factors and Usability deliverables.
  • Manage commercial performance of the Human Factors and Usability function, including identifying relevant and strategic Capex investment, presenting budgets and plans.
  • Responsible for History File Handover and data management ensuring compliance with applicable regulations and legal requirements.
  • Identify opportunities and referrals for selling Human Factors and Usability services into client accounts.
  • Articulate the unique value our Human Factors expertise brings to clients across the markets we serve, highlighting how early-stage usability considerations and activities supports their project success.
  • Attend and present at relevant conferences and events to represent Crux and share forward-thinking thought leadership externally and nurture key members of your team to do the same.
  • Proactively promote the Crux USP with thought leadership and content creation, PR and marketing assets.

FAQs

What is the primary focus of the Head of Human Factors position?

The primary focus is on building Crux Product Design’s best-in-class capability in Human Factors and Usability, leading programmes for a range of projects to meet client briefs and expectations.

What are the main responsibilities of the Head of Human Factors?

The main responsibilities include team leadership and development, client engagement and business development, commercial and project management, and thought leadership and promotion in the field of Human Factors.

Is travel required for this position?

Yes, there is an expectation for semi-regular travel across Europe and the US to meet client, sales, and networking needs.

What qualifications are essential for this role?

Essential qualifications include proven experience in a Human Factors leadership role, client-facing experience, team leadership skills, strong commercial awareness, and the ability to travel to the US.

What kind of experience is desired for candidates applying to this position?

Desired experience includes commercial accountability for a function, a degree in a related field, applicable Human Factors certification, and an understanding of regulatory frameworks such as ISO 13485 and FDA 21 CFR Part 820.

What skills are required for effective communication in this role?

Effective presentation and interpersonal communication skills with internal and external stakeholders are required for success in this role.

What is the significance of the Head of Human Factors role within the company?

This role is significant for nurturing growth and development within the Human Factors and Usability team, spearheading continual improvement in design output, and positioning Crux as an industry leader in Human Factors and Usability.

Will the Head of Human Factors be involved in new business activities?

Yes, the Head of Human Factors will have significant input into new business activities, supporting sales efforts and researching business development opportunities.

What is the ideal background for a candidate applying for this position?

An ideal candidate would have experience in applying Human Factors to medical device development, strong strategic planning and organizational skills, and knowledge of current research methods in Human Factors.

How does the company promote its Human Factors expertise?

The company promotes its Human Factors expertise by articulating its unique value to clients, attending and presenting at relevant conferences, and proactively creating thought leadership content and marketing assets.

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Crux Product Design

Informed. Integrated. Impactful. Together.

Technology
Industry
51-200
Employees
2003
Founded Year

Mission & Purpose

Crux is an innovation-driven research, design and development consultancy that develops intelligent products for some of the biggest brands in the medical, consumer and technology sectors. Our multidisciplinary team of award-winning designers, engineers, researchers, usability experts and software & electronics specialists work together to tackle the toughest briefs and deliver ground-breaking innovations.

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