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IT Manager

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Crux Product Design

12d ago

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    IT & Cybersecurity
  • Bristol

AI generated summary

  • You need a relevant degree, IT management experience, strong technical skills, cloud expertise, cybersecurity knowledge, problem-solving ability, stakeholder management skills, and certifications.
  • You will manage IT infrastructure, ensure compliance, support user access, lead projects, mentor your team, and optimize systems to enhance operations and align with business goals.

Requirements

  • Bachelor’s degree in a related field (e.g., Information Technology, Computer Science).
  • Proven experience in IT management.
  • Strong technical knowledge of IT infrastructure, hardware, and software.
  • Experience managing third-party IT providers and internal IT teams.
  • Familiarity with software licensing, compliance, and cyber security frameworks.
  • Ability to develop and implement IT strategies aligned with business objectives.
  • Expertise in network design, advanced configuration of routers, switches, firewalls, and VPNs.
  • Strong understanding of cybersecurity principles, including intrusion detection, encryption, and compliance.
  • Experience managing large-scale server environments and virtualization technologies (e.g. Scale Hypervisor).
  • Experience with cloud services (e.g., Microsoft Azure) and their integration with on-premise infrastructure.
  • Strong problem-solving skills and ability to handle complex system issues proactively.
  • Excellent communication and stakeholder management skills.
  • Experience in a consultancy or professional services environment.
  • Knowledge of ISO9001 & ISO13485 quality management systems.
  • Understanding of IT risk management and reporting at board level.
  • Microsoft Expert certifications.
  • Azure Solutions Architect, CompTIA Security+, or equivalent security certification.
  • CCNA certification.

Responsibilities

  • Proactively manage, maintain, and support Crux’s IT hardware and infrastructure, ensuring high availability and robustness.
  • Research and implement new technologies and software/hardware enhancements to ensure the best fit, value, and future-proofing for the business.
  • Review and renew software subscriptions and maintenance agreements.
  • Monitor and analyse software license usage, ensuring compliance and cost-efficiency.
  • Support and administer user access for key software libraries (e.g., Abaqus, SolidWorks, Windchill, Creo, CETOL).
  • Oversee IT compliance, including data, information, and cyber security management.
  • Maintain certifications such as Cyber Essentials, ensuring compliance with all necessary frameworks.
  • Ensure compliance with Quality Management Systems (ISO9001 & ISO13485), updating IT-related Standard Operating Procedures (SOPs), business continuity plans, and other documentation as required.
  • Respond to customer information requests promptly and accurately.
  • Develop and implement IT strategy in collaboration with the Head of Operations, Quality, and Directors.
  • Compile and present business cases for proposed IT and infrastructure changes to senior management, aligning IT solutions with business objectives.
  • Provide regular updates on IT and infrastructure performance, reporting against objectives (OKRs).
  • Run a Quarterly IT Strategy Meeting to evaluate progress, prioritise initiatives, and align efforts for the upcoming quarter.
  • Recruit, develop, and engage the IT team, fostering a collaborative and high-performance culture.
  • Line manage and mentor the IT team, ensuring adherence to best practices and continuous professional development.
  • Ensure compliance with Health and Safety and Quality Management policies to maintain a safe working environment.
  • Lead IT infrastructure projects, ensuring timely delivery and alignment with business goals.
  • Oversee onboarding/offboarding activities, conducting internal training and facilitating third-party training sessions.
  • Manage IT infrastructure growth, particularly in alignment with Crux’s expansion in both the UK and the US.
  • Monitor and manage third-party IT providers, reviewing and escalating tickets as necessary to ensure timely resolution of issues.
  • Liaise with and manage relationships with software and IT infrastructure suppliers, ensuring that service levels and expectations are met.
  • Actively support Crux’s continuous development by proposing improvements and solutions that enhance IT infrastructure, security, and operations.
  • Ensure that all processes and systems are optimised to meet the evolving needs of the business.

FAQs

What is the main objective of the IT Manager role at Crux?

The main objective of the IT Manager role is to lead the IT team, ensuring the technical infrastructure runs smoothly and securely to support the delivery of best-in-class consultancy services.

What qualifications are required for the IT Manager position?

A Bachelor's degree in a related field such as Information Technology or Computer Science is required, along with proven experience in IT management.

What kind of experience is preferred for candidates applying for this position?

Experience in a consultancy or professional services environment, knowledge of ISO9001 & ISO13485, IT risk management, and relevant Microsoft certifications are desirable.

What are some of the key responsibilities of the IT Manager?

Key responsibilities include managing IT infrastructure, overseeing compliance and security, developing IT strategies, leading the IT team, and managing third-party IT providers.

Will I be required to manage third-party IT providers?

Yes, overseeing and managing relationships with third-party IT providers is a critical responsibility of the IT Manager.

Is experience in cybersecurity important for this role?

Yes, strong understanding of cybersecurity principles, including compliance and intrusion detection, is essential for the IT Manager position.

Will the IT Manager be involved in continuous improvement initiatives?

Yes, the IT Manager is expected to actively support continuous development by proposing improvements and solutions to enhance the IT infrastructure and operations.

How important are communication skills for the IT Manager position?

Excellent communication and stakeholder management skills are crucial for the IT Manager role, as they need to collaborate with various teams and present updates to senior management.

Does this position require experience with cloud services?

Yes, familiarity with cloud services, particularly Microsoft Azure, and their integration with on-premises infrastructure is important.

What type of environment will the IT Manager be working in?

The IT Manager will work in a hybrid environment, overseeing IT operations in support of Crux's expansion in both the UK and the US.

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Crux Product Design

Informed. Integrated. Impactful. Together.

Technology
Industry
51-200
Employees
2003
Founded Year

Mission & Purpose

Crux is an innovation-driven research, design and development consultancy that develops intelligent products for some of the biggest brands in the medical, consumer and technology sectors. Our multidisciplinary team of award-winning designers, engineers, researchers, usability experts and software & electronics specialists work together to tackle the toughest briefs and deliver ground-breaking innovations.

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