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[Hybrid] Trainer 3 (13524-7)

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JND

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Education & Teaching
  • Ridgefield Park

AI generated summary

  • You need 6 years in training, a relevant BA degree, strong curriculum design skills, attention to detail, content simplification, and proficiency in Microsoft Office, Cornerstone, and Adobe Captivate.
  • You will develop training materials, assess needs, facilitate training sessions, manage documentation, track requests, update knowledge bases, and analyze performance data for improvement.

Requirements

  • 6 years of Instructional Design and Training experience supporting Customer Service or Sales
  • BA degree in Journalism, English, Marketing or other relevant field
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  • Meticulous grammar and an eye for catching – and fixing – mistakes
  • The ability to simplify complex concepts into easy-to-read, concise content
  • A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification etc.)
  • Eagerness to learn and ability to shift priorities at a moment's notice
  • Ability to work independently and manage vendor-training groups to deploy training effectively
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques
  • Knowledge of media production, communication, and dissemination techniques and methods
  • Previous experience with applications such as Microsoft Word and PowerPoint, Cornerstone, Adobe Captivate, and MyAbsorb

Responsibilities

  • Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials
  • Monitor, evaluate, and record training activities and program effectiveness
  • Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with manager
  • Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions
  • Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures
  • Facilitate training with training managers (train the trainer (TTT), internal teams and external teams
  • Partner with Content Manager to update the internal knowledge base (KB) based on new products and services
  • Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in training portal, etc.)
  • Track training requests from stakeholders
  • Maintain a training calendar with training specifics
  • Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts, Customer Satisfaction), to develop instructional materials and remediation plans

FAQs

What is the job title for this position?

The job title is Trainer 3.

What type of employment is being offered?

This is a Regular Full-Time, Hourly position.

What is the required level of experience for this role?

A minimum of 6 years of Instructional Design and Training experience supporting Customer Service or Sales is required.

What educational background is preferred for this position?

A BA degree in Journalism, English, Marketing, or other relevant fields is preferred.

Where is the job location?

The job is located in Ridgefield Park, NJ, USA.

What is the schedule for this job?

The schedule is Mon-Thurs on-site, and Friday is hybrid as business allows.

What benefits are offered with this position?

Benefits include Medical Insurance (Health, Dental & Vision), 401(k) with Company Match, Paid Time Off, H1B/Green Card Sponsorship for qualified employees, hands-on experience at Samsung, and opportunities for career advancement.

What are the primary responsibilities of the Trainer 3?

The primary responsibilities include developing and updating training materials, monitoring training activities, assessing training needs, meeting with stakeholders, facilitating training, and managing training tools and requests.

What qualifications are required for this position?

Required qualifications include knowledge of curriculum design, strong grammar skills, ability to simplify complex concepts, eagerness to learn, independent working skills, knowledge of business principles, and experience with applications such as Microsoft Word and PowerPoint, Adobe Captivate, and more.

Is there a specific skill or passion that would be beneficial for this role?

Yes, having a unique skill or passion such as videography, graphic design, or gamification would be beneficial.

Does this position offer opportunities for career advancement?

Yes, the role provides opportunities for career advancement within the organization.

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JND

We want to see you grow

Telecommunications
Industry
51-200
Employees
2010
Founded Year

Mission & Purpose

We have been serving the IT community with innovative software technology to help clients successfully develop mobile software for the world market. Software systems are an integral part of life, from business applications to consumer products. Many problems can occur with software that does not work correctly, including loss of money, time, or business reputation. Our organization has continually been recognized by the IT communities for our developed expertise and knowledge in the mobile industry. With a strong understanding of the importance of software quality, we are committed to striving for excellence in developing mobile solutions and delivering high-quality software to make today’s ever changing the technological world a better place