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Mitarbeiter Kundensupport für digitale Schließtechnik (m/w/d)

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Allegion

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Germany, +11
    Remote
  • Quick Apply

AI generated summary

  • You should have an IT or electronics background, 3+ years in technical support, strong customer contact skills, knowledge of Microsoft networks, and fluent German and English. MCSA is a plus.
  • You will provide support via phone and email, analyze issues, assist users and planners, document cases, and maintain the FAQ system in both German and English.

Requirements

  • Abgeschlossene Ausbildung im IT-Umfeld oder in der Elektronik.
  • Mind. 3 Jahre Berufserfahrung im Bereich technischer Support, Kundenhotline/ Kundendienst, vorzugsweise Second Level Support.
  • Spaß am (telefonischen) Kundenkontakt und technische Affinität.
  • Vertiefte Kenntnisse von Microsoft Netzwerken, Microsoft Azur und Windows Betriebssystemen sowie Erfahrung im Umgang mit Ticketsystemen wünschenswert.
  • MCSA-Zertifizierung von Vorteil.
  • Fließende Deutschkenntnisse und gute Englischkenntnisse; weitere Fremdsprachen von Vorteil.

Responsibilities

  • Unterstützung der Kunden, Händler und Kollegen aus dem Inland und Ausland per Telefon, E-Mail und Remote-Zugriff bei allen anfallenden Hardware-, Software sowie Firmwarefragen.
  • Analyse und Klassifikation der Fehlerbeschreibung im Problemfall.
  • Produktbezogene Unterstützung der Nutzer und Planer auf Ebene des Second Level Supports.
  • Dokumentation und Analyse der Supportfälle und Bericht an das Management.
  • Pflege und kontinuierliche Überprüfung unseres FAQ-Systems (in Deutsch und Englisch).

FAQs

What is the job title for this position?

The job title is Mitarbeiter Kundensupport für digitale Schließtechnik (m/w/d).

What kind of responsibilities will I have in this role?

In this role, you will support customers, dealers, and colleagues with hardware, software, and firmware issues, analyze error descriptions, provide product-related support at the second level, document and analyze support cases, and maintain the FAQ system in both German and English.

What qualifications are required for this position?

Candidates should have completed an education in IT or electronics, at least 3 years of experience in technical support or customer service, and a strong affinity for technology, among other qualifications.

What are the working conditions in terms of work-life balance?

The job offers flexible work hours through a flex-time model, up to four days of remote work per week, and 30 days of vacation without a probation period.

Are there opportunities for professional development?

Yes, the company provides a structured onboarding process, practical training in their in-house training center, and access to various online learning platforms for growth and development.

Is there support for family-related expenses?

Yes, the company offers up to €250 gross monthly childcare support and contributes to the company pension plan.

What are the language requirements for this role?

Fluency in German and good English skills are required, and knowledge of additional languages is considered an advantage.

Who should I contact to apply for this position?

Interested candidates should send their application to Anne Paffile at career-simonsvoss@allegion.com or can reach her by phone at +49 89 99228 327.

Is prior experience essential for applying?

While relevant experience is preferred, the company encourages applicants to apply even if their qualifications do not perfectly match the job description.

What kind of corporate culture does SimonsVoss promote?

SimonsVoss fosters a vibrant culture with flat hierarchies, a diverse team from 13 nations, strong teamwork, and many engaging events.

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Allegion

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Allegion is a company that specialises in security products and solutions. Their offerings include a range of security and safety devices, such as locks, door closers, exit devices, and access control systems. The company's ultimate aim is to enhance security and safety in various environments, from residential to commercial spaces. Allegion's purpose is deeply rooted in providing reliable and innovative security solutions that safeguard people and property. Through their products and technologies, they contribute to creating secure and accessible spaces, aligning with the highest standards of safety in the UK and beyond. For detailed information, it is recommended to explore the company's official website.