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Remote Customer Experience Representative

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Allegion

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Mississauga
    Remote
  • Quick Apply

AI generated summary

  • You need 2+ years in customer service, strong communication skills, problem-solving abilities, time management, MS Office proficiency, and post-secondary education. Bilingual in French is a plus.
  • You will assist customers via phone and email, manage orders and warranty programs, resolve issues, and collaborate with internal teams while adhering to policies and service agreements.

Requirements

  • * Minimum 2 years related customer service /industry experience
  • * Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.
  • * Understand basic customer needs and expectations to provide prompt effective resolution to requests.
  • * Ability to communicate solutions to customers in ways they can understand and implement.
  • * Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
  • * Excellent written and verbal communications skills with the ability to apply problem solving techniques.
  • * Bilingual in French would be a plus.
  • * Working knowledge of Microsoft Office and manufacturing operating system (AS400).
  • * Post-Secondary Education Experience preferred

Responsibilities

  • Communiquez directement avec les clients par téléphone et par e-mail pour identifier et résoudre une grande variété de problèmes et de demandes de renseignements concernant la disponibilité des produits, l’exécution des commandes, les problèmes après expédition, les programmes, les prix et les politiques.
  • Rechercher, documenter et administrer les programmes de garantie des produits, y compris les crédits, les remplacements et les autorisations de retour de matériel.
  • Modifiez, entrez et modifiez les commandes des clients dans le système d’exploitation de l’entreprise de manière précise et en temps opportun, selon les besoins.
  • Agir en tant que consultant pour conseiller l’application de base du produit.
  • Représenter l’organisation quotidiennement grâce au contact client et à l’établissement de relations.
  • Travailler avec les services internes pour permettre une gestion précise des comptes et la résolution des problèmes des clients.
  • Apportez toutes les modifications et mises à jour nécessaires dans les systèmes d’entreprise pour prendre en charge tous les processus de l’entreprise.
  • Respecter tous les accords de niveau de service tels qu’établis par la direction.
  • Respectez toutes les politiques et procédures d’Allegion Canada Inc., y compris la santé et la sécurité.

FAQs

What is the main responsibility of the Remote Customer Experience Representative?

The main responsibility is to interact with external customers via email and phone to provide superior customer service while addressing a variety of issues related to product availability, order fulfillment, and other inquiries.

What qualifications do I need to apply for this position?

You need a minimum of 2 years of related customer service experience, excellent written and verbal communication skills, proficiency in Microsoft Office, and preferably a post-secondary education. Bilingualism in French is a plus.

Is there a specific location requirement for this position?

Yes, the job is offered remotely for candidates located in Ontario, Quebec, British Columbia, Alberta, Saskatchewan, Manitoba, and Nova Scotia.

What kind of work environment does Allegion promote?

Allegion promotes a high-energy, collaborative team environment that values diversity, inclusion, and work-life balance.

Are there opportunities for professional development in this role?

Yes, Allegion is committed to investing in your professional development with customized individual development plans and opportunities to leverage your unique strengths.

What benefits do employees receive?

Employees receive competitive salary, health and dental insurance, tuition reimbursement, employee discounts, and generous paid time off.

How does Allegion handle diversity and inclusion?

Allegion is committed to building and maintaining a diverse and inclusive workplace, embracing all differences among employees and fostering inclusive relationships with customers and communities.

What types of inquiries will the representative handle?

The representative will handle inquiries regarding product availability, order fulfillment, changes to orders, pricing, warranty programs, and company policies.

Is experience with the AS400 system required?

Experience with the AS400 system is preferred but not mandatory. Proficiency in Microsoft Office is required.

What is meant by "service level agreements" mentioned in the job description?

Service level agreements are predefined metrics that set expectations for the level of service provided to customers, ensuring timely resolutions and support as established by management.

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Allegion

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Allegion is a company that specialises in security products and solutions. Their offerings include a range of security and safety devices, such as locks, door closers, exit devices, and access control systems. The company's ultimate aim is to enhance security and safety in various environments, from residential to commercial spaces. Allegion's purpose is deeply rooted in providing reliable and innovative security solutions that safeguard people and property. Through their products and technologies, they contribute to creating secure and accessible spaces, aligning with the highest standards of safety in the UK and beyond. For detailed information, it is recommended to explore the company's official website.

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