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Order Fulfillment Associate

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LSEG (London Stock Exchange Group)

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • Quick Apply

AI generated summary

  • You must efficiently process orders, manage sanctions offboarding, uphold quality standards, handle customer queries, support billing, and maintain accurate customer data and communication.
  • You will manage order processes, handle internal queries, support billing, monitor email requests, maintain customer data, and ensure timely fulfillment while meeting quality and productivity standards.

Requirements

  • Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
  • Work on offboarding requests related to sanctions on priority to take required actions within the SLAs.
  • Bring up all delays to internal groups including to the senior members of the team as appropriate.
  • Accountable for meeting and maintaining defined standards for quality and productivity.
  • Handle internal customer queries and communication in a professional and service-minded manner ensuring.
  • Be a teammate and ensure that internal and external customer's requirements are met - attend team meetings.
  • Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
  • Support billing team in validating online invoices and portals.
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
  • Creating and modification of customer master data.
  • Meet agreed volume, service and quality targets.

Responsibilities

  • Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
  • Work on offboarding requests related to sanctions on priority to take required actions within the SLAs.
  • Bring up all delays to internal groups including to the senior members of the team as appropriate.
  • Accountable for meeting and maintaining defined standards for quality and productivity.
  • Handle internal customer queries and communication in a professional and service-minded manner ensuring.
  • Be a teammate and ensure that internal and external customer's requirements are met - attend team meetings.
  • Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
  • Support billing team in validating online invoices and portals.
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
  • Creating and modification of customer master data.
  • Meet agreed volume, service and quality targets.

FAQs

What is the main purpose of the Order Fulfillment Associate role?

The main purpose of the Order Fulfillment Associate role is to manage orders raised by the OMS teams for fulfillment, ensure compliance with order processes, and enhance customer experience by meeting timeliness in service delivery.

What key responsibilities does the Order Fulfillment Associate have?

Key responsibilities include handling the order process for selected products, managing offboarding requests, monitoring email communications, supporting the billing team, and maintaining quality and productivity standards.

What kind of requests will I be handling in this role?

In this role, you will handle both simple and complex requests related to products, systems, and accounts, utilizing advanced knowledge of processes and systems to resolve issues independently.

How does the Order Fulfillment Team ensure timely service delivery?

The team strives to consistently meet guaranteed average turnaround times based on agreed product and process guidelines while communicating with internal and external stakeholders to expedite orders.

What kind of training and onboarding can I expect as a new employee?

New employees can expect thorough onboarding that includes training on the order fulfillment process, systems, and compliance functions to ensure they can effectively manage requests and contribute to team goals.

What type of culture does LSEG promote?

LSEG promotes a collaborative and creative culture that values individuality, encourages new ideas, and is committed to sustainability and diversity within the workforce.

Are there opportunities for professional development?

Yes, LSEG offers tailored benefits and support, including professional development opportunities as part of their commitment to employee growth and well-being.

What are the expected productivity targets for this role?

The expected productivity targets for this role include meeting defined standards for quality and volume of transactions daily, contributing to overall team performance.

Will I need to collaborate with other teams?

Yes, collaboration with various teams, including Customer Service, Sales, and Cross-functional teams, is essential to expedite order resolution and meet customer needs.

Is there a focus on compliance in this role?

Yes, compliance is a key function of the Order Fulfillment Associate role, particularly related to order processing and offboarding requests.

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LSEG (London Stock Exchange Group)

Finance
Industry
10,001+
Employees

Mission & Purpose

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.