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Project Manager B2C Selling (m/f/d)

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eBay

13d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need 5+ years in eCommerce, strong B2C economics knowledge, project management skills, excellent analytical and communication abilities, and fluency in English and German.
  • You will manage regulatory solutions, optimize seller policies, advise on customer-centric design, train staff, and collaborate with global teams to ensure compliance and enhance seller experience.

Requirements

  • 5+ years of experience in similar roles within eCommerce environment (ideally marketplace environment or regulatory environment)
  • Good understanding of B2C seller economics and operations
  • Track record in managing projects across teams
  • Very good analytical skills/thinking
  • Very good communication and presentation skills in large or small group settings across multiple formats (e.g. presentations on stage, online formats)
  • Ability to build rapport to internal and external stakeholders of any level (from operations to C-Level)
  • Fluent English, (near) native speaker in German

Responsibilities

  • The Senior Seller Engagement Manager (m/f/d) will work closely with various global departments. In particular, with our Regulatory team to ensure that regulatory requirements for us as a marketplace and for our sellers involved in trading are implemented in the best possible way. In addition, the person will work closely with our Risk, Trust and Product teams to ensure the best possible seller experience for our sellers. This includes influencing product development at the earliest possible stage, through to the successful roll-out of new features and corresponding seller adoption.
  • Manage an ever-changing portfolio of highly complex regulatory solutions, from their inception to transition to go to market and steady-state
  • Analysis and optimization of existing policies and processes for commercial sellers on our marketplace, in close coordination with corresponding (global) departments.
  • Using data, customer and market insight to advise customer-centric solution design and optimise impact/ performance
  • Internal subject matter expert for all topics of responsibility, keeping sellers and internal stakeholders up to date with all relevant changes as well. This includes content creation and training of customer-facing employees
  • Management of vendors who support us in the regulatory environment.

FAQs

What is the primary focus of the Senior Seller Engagement Manager role?

The Senior Seller Engagement Manager will focus on engaging with the B2C seller community in Germany, ensuring compliance with regulatory requirements and optimizing the seller experience on eBay's platform.

What qualifications are needed for this position?

Candidates should have 5+ years of experience in similar roles within the eCommerce environment, a good understanding of B2C seller economics and operations, and strong analytical, communication, and project management skills.

In which location will this role be based?

The role is based in Berlin / Dreilinden, Germany.

Is knowledge of German language necessary for this position?

Yes, fluency in English is required, and candidates should be a (near) native speaker in German.

What are some of the key responsibilities of the Senior Seller Engagement Manager?

Key responsibilities include managing complex regulatory solutions, optimizing policies and processes for commercial sellers, using data for customer-centric solution designs, and offering training to internal stakeholders.

Will this role involve collaboration with global teams?

Yes, the Senior Seller Engagement Manager will work closely with various global departments, including Regulatory, Risk, Trust, and Product teams.

Are there opportunities for employee training or development in this role?

Yes, the role includes creating content and providing training for customer-facing employees to ensure they are updated on relevant changes.

What kind of experience is valued in this role?

A track record in managing projects across teams and strong analytical and communication skills are highly valued for this role.

How does eBay approach diversity and inclusion in hiring?

eBay is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.

We connect people and build communities to create economic opportunity for all.

Technology
Industry
10,001+
Employees
1995
Founded Year

Mission & Purpose

eBay is a globally recognized e-commerce platform that has transformed the way people engage in online buying and selling. With a vast marketplace, eBay connects millions of buyers and sellers worldwide, providing them with a seamless and dynamic platform to trade a wide range of products. The platform empowers individuals and businesses to monetize their assets, expand their reach, and discover unique items. eBay is committed to fostering a sense of community, trust, and convenience, making it easier for entrepreneurs to succeed and customers to find exactly what they're looking for. As a leader in the e-commerce industry, eBay continues to shape the future of online trade, connecting people across borders, and driving economic opportunities on a global scale.