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Sales Associate

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GUESS?, Inc.

Yesterday

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need excellent communication and customer service skills, previous retail experience, teamwork ability, a flexible schedule, and physical stamina for frequent movement and balance.
  • You will greet customers, maintain store standards, provide product information, assist in fitting rooms, handle transactions efficiently, and ensure a positive shopping experience.

Requirements

  • * Customer Service Skills: Excellent communication and customer service skills.
  • * Retail Experience: Previous retail experience preferred.
  • * Team Player: Ability to work well in a team-oriented environment.
  • * Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
  • * Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

Responsibilities

  • The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).
  • Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
  • First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
  • Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
  • Product Information: Provide customers with current relevant information about the product.
  • Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
  • Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
  • Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.
  • Task Completion: Satisfactorily complete all duties as assigned by management.
  • Punctuality: Be punctual and adhere to the designated work schedule.
  • Teamwork: Be flexible and work well with peers and management to accomplish duties.
  • Policy Adherence: Follow GUESS Policies and Procedures 100%.
  • Housekeeping: Perform housekeeping duties as required.
  • Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.
  • Meetings and Functions: Participate in and attend all store meetings and other related functions.
  • Positive Attitude: Represent a positive attitude toward the merchandise and the company.
  • Inventory Participation: Participate in all inventories.
  • Additional Duties: Assume and complete other duties as assigned by store management.
  • Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

FAQs

What are the primary responsibilities of a Sales Associate?

The primary responsibilities of a Sales Associate include greeting customers, maintaining store standards, providing product information, offering fitting room service, ensuring cash wrap efficiency, and thanking customers as they exit.

Is previous retail experience required for this position?

Previous retail experience is preferred but not required.

How will my performance be measured in this role?

Your performance will be measured based on sales goals, specifically Sales per Hour (SPH) results assigned by management.

Are flexible hours required for this position?

Yes, a flexible schedule is required, including the ability to work evenings, weekends, and holidays.

What are the physical requirements for the Sales Associate position?

The physical requirements include the ability to perform heavy lifting in excess of 30 pounds and to stand for a minimum of eight hours during scheduled shifts.

What type of customer service skills are necessary for this role?

Excellent communication and customer service skills are necessary for effectively engaging with customers and enhancing their shopping experience.

Will I need to participate in other store-related functions?

Yes, participation in store meetings, inventory, and other related functions is required.

What should I expect in terms of teamwork in this position?

You should expect to work well in a team-oriented environment, be flexible, and collaborate with peers and management to accomplish store duties.

Are accommodations available for applicants with disabilities?

Yes, accommodations are available for applicants with disabilities during the recruitment process.

How should I maintain the store's cleanliness and organization?

You are expected to adhere to store standards for cleanliness and organization throughout your shifts and perform housekeeping duties as required.

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GUESS?, Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

In 1981, GUESS sold its very first pair of jeans to Bloomingdale's department store. Since then, GUESS has grown, becoming one of today's most recognized and influential apparel brands in the world. The continued dedication and commitment of our employees is the driving force of GUESS, Inc. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS and bring your vision to life. GUESS is seeking eager, passionate individuals to uphold our commitment to the spirit of the GUESS family of brands including GUESS, Marciano, GUESS Factory, and G by GUESS.